1. Cheryl YergerCY
Contact
718 Rishel Drive
York, PA 17406
c.yerger@yahoo.com
(717) 858-0195
Education
Seton Hall University
Bachelor of Arts, Major in
Communications & Music
Accomplishments: Broker
License, Real Estate Instructor
License, Member of Real Estate
Educators Association (2007),
Leadership York Graduate
Committee, Chair and Board
Member of various
Boards/Associations
Mission Statement
To recognize and improve the perception of value to customers
both internal and external through education, leadership and
productivity
Professional Experience
Jack Gaughen Realtor ERA, York, PA – 3/2013-Present
Sales Manager
Responsible for profitability, growth and retention of the second
largest office within the Jack Gaughen family. Under my
management, the York Office won the Master’s Cup award in 2013,
for having the highest profitability and growth for the year. Also
was in the top 20% of NRT offices for 2013.
Key Projects:
 Implemented secondary office in Stewartstown, PA.
Worked with the President of JGR to create a café style office
to increase market share and profitability in Southern York
County. This included design of office space, getting licensee
approval from RE Commission, Creating Marketing Plan and
helping agents transition from one office to the other.
Currently managing both York and Stewartstown locations
comprising of 42 agents .
 Coaching, Training, Mentoring of agents and staff through
one on one, group and office wide meetings and workshops
to increase productivity, motivation and profitability
Jack Gaughen Realtor ERA, Dillsburg, PA – 5/2011- 3/2013
Sales Director
Grew this smaller office from 17 agents to 25 agents. This office
previously had no new recruits for 18 months. The increase in new
agents exceeded office goals for Closed GP, two years in a row.
Key Projects:
 Changed the attitude of the office from negative to positive
by analyzing existing practices and policies and creating new
ones. Improved staffing, conducted stop/start analysis on
both office and agent level. Increased morale, productivity
and retention.
Transferable Skills
 Communicator
 Recruiter
 Leadership
 Customer Retention
 Objection Handling
 Profit Growth
 Passionate
 Integrity
 Motivator

2. Cheryl Yerger
CY
718 Rishel Drive, York, PA 17406
(717) 858-0195 Page 2
Professional Experience
Jack Gaughen Realtor ERA, Camp Hill, PA – 1/2004 – 5/11
Trainer
Responsible for Education & Agent Development for both new and experienced agents.
Created curriculum as well as enhanced existing curriculum to reflect market conditions
and best practices. Classroom size ranged from 3 students to over 100 and consisted of
both live and virtual training environments.
Key Projects:
 Implemented Continuing Education program for the company, working with a
partner school in Pittsburgh. Worked to get classes approved by the RE
commission, taught and distributed CE credits.
 Worked with sister companies to implement an Exam Prep class to help students
prepare to take the Real Estate Exam
 Pre-License Instructor (through independent school). I instructed students in two
30 hour classes required to obtain a real estate license
 Responsible for coordinating and implementing the rollout of HomeBase software
program to all branch offices. Responsible for making sure both staff and
independent contractors were educated and trained in the program. Created
presentations and educational materials for classes.
Jack Gaughen Realtor ERA, York, PA – 10/2002 - present
Realtor
Residential Real Estate Agent serving York & Adams Counties. Awarded various
recognitions over the years including Rising Star award and Referral Associate of the Year.
York International Corporation, York PA
Various Positions
I began working for this company as a receptionist and was promoted consistently through
the 12 years I worked there with my final position being Product Marketing Engineer. Key
responsibilities ranged from preparing scope and job take-offs to creating marketing and
sale tools, training sessions for field employees, conducting tours of facilities to customers
and explaining the manufacturing process. Each position was technical in nature and
required a technical aptitude as well as thinking outside the box to solve problems and
provide customer satisfaction.
I can provide specific details of each position if requested.