6. |
4 dimensies van Enterprise Agility
2. Dealing with
size & complexity
3. Collaboration
throughout the
lifecycle
1. Portfolio, risk &
strategy alignment
Fit for future
Fit for enterprise
Fit for lifecycle
4. Integrating
external parties
Fit for integration
Sogeti Agile
Portfolio Mgt
Sogeti
Scaling Agile
Sogeti
Agile SIAM
Sogeti
Enterprise
DevOps
7. |
Fit for integration
2. Dealing with
size & complexity
3. Collaboration
throughout the
lifecycle
1. Portfolio, risk &
strategy alignment
Fit for future
Fit for enterprise
Fit for lifecycle
4. Integrating
external parties
Fit for integration
Sogeti
Agile SIAM
9. |
Wat is SIAM?
„ Service Integration And Management
„ Framework & Functie
„ Geïnitieerd door UK Government
„ Managen meerdere IT leveranciers (towers)
„ Integratie services tbv business value
„ Governance, processen & technologie
UK Gov: “Service integration and management lets an organisation manage the
service providers in a consistent and efficient way, making sure that performance
across a portfolio of multi-sourced goods and services meets user needs.”
10. |
Service Integration - drivers
„ Delivery snelheid over meerdere partijen
„ Kostenreductie & omzetgeneratie in value stream
„ Efficiency van integratieinspanningen
„ Future-proof waarde van cloud investeringen
„ Focus op innovatie voor demandfunctie
„ Control & agility in balans in contracten
„ Kwaliteitsgrip op externe leveranciers
„ SPOSA (Single Point of Service Accountability)
11. |
Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5
IT functions in Demand Organization: Information Management, Strategy, Architecture & Policy
Service Integration & Management
Programs and Projects
Operational
Service
Tower
Operational
Service
Tower
Private Cloud
Providers
SaaS Providers
Private Cloud
Providers
Application
Maintenance
Application
Development
Demand
Supply
SIAM Operational Model
12. |
Program Mgt & Governance Overall Direction & Support
Programme Risk Management
Project Management Standards
Retained supported by managed serviceRetained organisation SIAM services
Enterprise Architecture Architecture Vision & Design
Architecture Roadmap & Plans
Architecture Policy, Standards & Management
Services
Retained Controls:
Procurement & Contract mgt.
Vendor management.
Exit management.
Service/Solution Assurance
Requirements development
Decision analysis & Support
Assurance & Validation
Service Strategie & Architecture.
Demand Management.
Business Service Catalog
Business Relationship mgt
Business architecture
Financial management.
Service Portfolio management.
Risk management
Policy & Standards mgt (incl
security)
SERVICE TOWERS: eg Desktop Services, Hosting Services,Network Services (PSN), Cloud Services
System Integration
Requirement Development
Validation
Integrated Project Management
Project Risk Management
Decision Analysis & Support
6. Service Transition Planning
6.1 Service Transistion Planning
6.2 Project Management
6.3 Release & Deployment Planning
6.4 Transformation Delivery
7. Service Validation & Testing
7.1 Test Planning & Design
7.2 Service Evaluation
7.3 Test Environment Mgt.
5. IT Security Support
5.1 Incident & Event Monitoring
5.2 Protective Monitoring
5.3 Forensic Analysis
5.4 Security Assurance/Accred.
5.5 Security Incident Prevention
1 Core SIAM
1.1 Availibility Management
1.2 Capacity Management
1.3 Change Management
1.4 Event Management
1.5 IT Service Continuity Mgmt
1.6 Service Asset & Configuration
1.7 Service Catalogue Mgmt
1.8 Service Level Management
1.9 Standards & Architecture
1.10 Financial Mgmt Support
1.11 Service Provider Management
3. Service Knowledge Management
Central Repository for all Service Management
Reference material
4. Service Provide Assurance
4.1 Service Level Review
4.2 Service & Provider quality
4.3 ServProvider Compliance
2. Servicedesk
2.1 Servicedesk General,
2.2 Incident Management
2.3 Request Management
2.4 Problem Management
2.5 Access Management.
SIAM processen
15. |
Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5
IT functions in Demand Organization: Information Management, Strategy, Architecture & Policy
Service Integration & Management
Programs and Projects
Operational
Service
Tower
Operational
Service
Tower
Private Cloud
Providers
SaaS Providers
Private Cloud
Providers
Application
Maintenance
Application
Development
Demand
Supply
Fit for
future
Fit for
enterprise
Fit for
lifecycle
Fit for
integration
iCAB
Agile
Contract
Mgmt
Business
Driven
KPI’s &
SLA’s
Agile
Beheer
Value
Stream
Mapping
& Cycle
Time
Agile SIAM
19. |
Agile contract management
SPM: Business
KPI’s & CSI
Strategic fit >
Functional fit
Peer reviews
tussen leveranciers
Sturen op gedrag
& vertrouwen
