Daemon Software and Services - Introduction & Company Profile

DAEMON SOFTWARE & SERVICES
Introduction

 Introduction
 Our Services
 Global Presence
 Our Team
 Case Studies
 Clientele and Global Alliances
Content
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© Daemon 2014. Confidential. All Rights Reserved

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• Headquartered in Singapore, over 200+ people
globally & growing organically
• Coimbatore and Bangalore Delivery Centers with
corporate office in Bangalore
• Global reach with operations in Singapore, India –
Delivery Centers, US, Australia, New Zealand,
Malaysia, UK, Thailand and CALA region
• Partnership with key industry stakeholders. E.g.
Oracle and System Integrators like Cap Gemini,
IBM, Accenture, CTS and Mindtree
Customers
Telco
Banking &
Financial
Services
System
Integrators
Daemon is a gold partner to Oracle
Particulars Explanation
Headcount 200+ Consultants
Presence 10 Countries
Customers 15+
Multiple delivery centers in India
DAEMON Snapshot
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Mission
• To Help our Clients
Innovate and Achieve
Success in the areas of
Business Operations and
Technology
Vision
• To be one of the most
respected IT Solutions
Provider globally
• Admired for Consulting,
Technology & Quality of
its Talent
Values
• Customer First
• Quality Focused
• Reliable - Deliver as
promised
Daemon Core DNA
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Daemon ensures availability of specialist skills and Domain SME’s
Best in class delivery and support processes aligned to ITIL V3
standards, Six Sigma, ISO 27001 and ISO 20000
Integrated tools that facilitate automation and process efficiencies
People
Process
Tools
Global delivery center to support customers with the best in class
Technology and infrastructure
Technology
Global Partnership with OraclePartners
Development
Solutioning
BCP
Change Management
Roadmap
Managed Services
Embracing Latest Technology for
Our Value Proposition
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Inputs Inputs Inputs Inputs
Outputs Outputs Outputs Outputs
• Identify stakeholders
• Understand
Objectives
• Analyze biz
requirements
• Audit
• Stakeholder
Management
• Business
requirements
• RCA matrix
• Project approval
• Technical
Architecture
• Solution Design
• Quality Assurance
Strategy
• Risk Management
• Defined scope
• Design Specification
• Implementation Plan
• Risk Matrix &
budgets
• Agile Methodologies
• System integration
• Best Practices
• Iterative Delivery
• Implementation
• System test
• User acceptance test
• Development sign off
• Quality of service
• Minimize disruptions
• Post deployment
stability
• Maintenance
Readiness
• Deployment
• Customer acceptance
• Training
• Support Transition
Discovery Design Develop Deploy
Engagement Framework- D4 Approach
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Passionate about client’s success
We owe our existence to clients and this mantra is built into our DNA. We will do everything possible to help our
clients achieve their business objectives. Testimony to this is our 95% retention rate and the fact that many of
our customers and partners have has a working relationship with Daemon for the last 9 years since Daemon
started operations
Value for Money
With the advantage of flexible offshore-onshore operation delivery
models and extensive experience in providing Managed Services ,
our clients can leverage and build on the economies of scale
Laser-sharp Focus on Technology Innovation
and Simplicity
Daemon has a built deep and critical mass of domain expertise in
the areas of Billing and CRM that spans across all major platforms
People Strategy
We believe our people are the reason for Daemon’s success
hence we continually focus on developing their professional
expertise and strengths and have built a strong team of
technology and domain experts committed towards quality
service delivery
Long Term Vision
We believe in building long-term relationship with our clients by focusing on client success with a disciplined
approach to solutions delivery and technology innovation which has ensured an impeccable reputation for
Daemon in the industry
Why Daemon
7

 Introduction
 Our Services
 Global Presence
 Our Team
 Case Studies
Content
8

Service
Offerings
Siebel CRM
Oracle Suite
of Products
Carrier &
Consumer
Billing
Comverse
and Kenan
Suite of
Products
System
Integration
&
Middleware
Order to
Activate
Processing
Mobility
Solutions
E-Commerce,
Portals and
Custom
Development
IT Service
Management
Cloud
lifecycle
management
Daemon Service Offering
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Daemon Expertise …1/5
Oracle Suite of Products
• Deep expertise in Oracle
Communication Suite with experience in
the implementation of BRM, NCC, OSM,
ASAP and UIM
• Experience in conducting more than 30
technology enablement programs for
Oracle customers with successful
implementation and rollout of
applications to as many as 4000 users.
• Upgrade experience in Oracle BPM (SOA
enabled) backend application
integration across various industries
including MVNO enablement
Siebel CRM
• Capabilities include SOA Integration,
Sizing, Technical reviews, performance
tuning, troubleshooting, business
process automation and MDM
• Application focus areas include Siebel
Enterprise and On-Demand, Oracle
Policy Automation, Business Intelligence
Publisher, Oracle SOA Suite and OBIE
(Siebel Analytics)
• Siebel life cycle and comprehensive
Siebel functionality with assured quick
Siebel CRM upgrade
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Mobility Solutions
• Mobile application development in major
technology platforms such as iOS,
Android, Blackberry, Windows,
Symbian, Java, HTML5 & Sencha
• Mobility solutions includes enterprise
field management systems catering to
FMCG & Pharma sales & order
distribution solutions
• Travel & Logistics – airline , cab/taxi
services, track & trace solutions
• Healthcare industry – B2B portal
solutions & product catalogue
Order to Activate Processing
• Orchestration tools (OSM, TIBCO
Business Works, Workpoint)
• Self /Agent care integration of CRM with
Network Elements
• SOA integration that connects across
apps and systems
• Solutions aimed at reducing Customer
data inconsistencies and enabling
seamless integration across applications
that help marketing departments
identify and serve high value
customers.
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Comverse & Kenan Suite of Products
• Deep expertise in Comverse Billing
products, implementation of Kenan FX,
BP, OM and Comverse One suites
• Experience in successful implementation
and rollouts on Fixed, wireline, mobile,
broadband and convergent services
• Upgrade and migration from
Kenan/BP8.x/OM1.x to Kenan/FX 2.0
• Integration of upstream and
downstream systems like Conexon/
NagraVision for Broadband & Digital TV,
ConnectVU/ Ericsson HLR/ADM/MINSAT
for Voice and Mobile Data, Clarify/
Siebel/Business Objects for CRM and
Analytics
Carrier and Consumer Billing
• Technology transformation,
Implementation, Integration and
Managed services
• Upstream applications like CRM, Order
management, Provisioning and
inventory management.
• Downstream applications like billing
automation, marketing, revenue
assurance, fulfillment and reporting
• Comprehensive expertise in
configuration, rating, mediation,
migration and upgrades across all major
Billing platforms like Kenan/C1
(Comverse), Oracle BRM, Amdocs,
BSCS & CSG (Intec)
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E-Commerce, Portals & Custom
Development
• E-commerce and web based Business
(B2B) Portal development
• Experience in platforms like Websphere
Portal , ATG
• Experience in various Java IDE (Eclipse,
Netbeans, IntelliJ)
• Experience in Hibernate, Spring, JSF,
Struts, JSP, JMS, Drools, Spring Batch
and Spring Roo
• Other php, java and dot net based
custom applications and solutions
System Integration and Middleware
• Strategy and Architectural services
around service oriented architecture
(SOA) and Business Process
Management (BPM)
• Internal integration (EAI), partner and
customer integration (B2B/EDI),and
web services (B2C)
• Solutions aimed at enabling seamless
integration across applications with
Oracle Fusion, Webmethods, Tibco, SAP
Xi and other Billing/CRM interfaces.
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Cloud lifecycle management
• Complete Cloud Lifecycle Management
(CLM) that includes
• Resource management:- Network
containers, compute pools and
resources and storage
• Service blue prints:- Service definition,
service component and service
deployment definition
• CLM service catalogue
IT Service Management
• End-to-end IT service management
solution implementation that includes
• Service strategy:- Demand
management, financial
management and service portfolio
• Service design:- Capacity
management, service level
management and availability
management
• Service operation:- Request
fulfillment, incident management
and problem management
• Service transition:- Asset
management, change
management and release
management
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 Introduction
 Our Services
 Global Presence
 Our Team
 Case Studies
Content
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3377 Hartford Ln
Frisco, TX 75033
USA
: (469)777.3279
: www.daemonsoftware.com
: Sales@daemonsoftware.com
711, 8th Main
Indiranagar 80 Feet Road,
Bangalore, Karnataka
: +91 810 5777 335
: www.daemon.co.in
: sales@daemon.co.in
64, Persiaran 65C
Pekeilling Business Centre
53000 Kuala Lumpur Malaysia
: (65) 6844-7844, (65) 9758-5695
: www.daemon.co.my
: Sales@daemon.co.my
Span Ventures Pvt. Ltd., SEZ,
Pollachi Road, Eachanari,
Coimbatore - 641 021, Tamil Nadu,
: (469)777.3279
: www.daemonsoftwarae.com
: Sles@daemonsoftware.com
HQ- 180 Paya Lebar Road
#09-02 Yi Guang Factory Building
Singapore-409032
: (65) 6844-7844, (65) 9758-5695
: www.daemon.com.sg
: Sales@daemon.com.sg
Mynshull House 78
Churchgate Stockport
Cheshire SK1 1YJ
: ((65) 6844-7844, (65) 9758-5695
: www.daemon.co.uk
: Sales@daemonsoftware.com
Daemon’s offices across the globe
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 Introduction
 Our Services
 Global Presence
 Our Team
 Case Studies
Content
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Encourage
Performance
Capability Index
Motivated Work
Environment
Open door approach
Half yearly
Performance Review
Training &
Development
Knowledge
Management
Employee
Empowerment
Rewarding
Excellence
Performance
focused
Employee
Communication
 Talent pool of 200 worldwide
 Engineering and Management graduates from Tier 1 national and
international institutes like NIT, IIT
Building Leaders
Our Workforce
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4%
5%
6%
32%
31%
4%
18%
Program/ Project Managers (8 to 12
Years)
Senior Architect (8 to 10 years)
Architects (6 to 8 years)
Senior Consultants (5 to 7 years)
Consultants (3 to 5 years)
Business Analysts (4 to 6 years)
Associate Consultants (1 to 2 Years)
Workforce Matrix
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 Introduction
 Our Services
 Global Presence
 Our Team
 Case Studies
Content
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 To transform the billing system using the RODOD solution by utilizing Oracle's stack
of communications products to fulfill the orders effectively and quickly
 Effectively managing the order life cycle & automating the existing processes to get
reduced order fulfillment time
 Centralized product hub(PH4C) to design and publish the offers to CRM & BRM using
AIA
 BRM to manage the billing information and OSM for order fulfillment
 Siebel CRM act as a Customer Master and interacts with OSM / BRM
 OSM employs request and response flow for all the communication
 Following services were implemented (Mobile,Wibro,PSTN,SOIP,IPTV,Internet,Wifi)
 Subscribing to local/long distance/international carriers of other networks to get
a converged bill
 Complex discounts on both usage & bill amounts
 Usage rating involving CDRs from domestic switches and inbound & outbund
roaming usage
 Built a single platform to bill all the different customer base
 Reduced the time to market for design & marketing of new business offerings
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
APAC Tier-1 Telco – Billing Transformation
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 Migrate and upgrade existing Billing and Revenue Management applications and
integrate more than 100 integration points / processes and ensure seamless data
flow into the BRM backbone
 Realign and Configure wholesale, business and residential plans and manage all BRM
operational production systems
 Worked with multiple vendors & customer teams ensuring a successful migration and
integrated more than 100 points and processes to ensure a seamless flow of data
 Development and integration on multiple technologies including Kenan FX 2.0
Jakarta Struts, Oracle, PL/SQL, Java / JSP / SQL / Perl, ASP.NET, ICSS and Clarify
CRM
 Daemon used a Global Distributed Delivery model with two parallel teams (migration
and integration projects) working out of multiple locations, co-ordinating with project
and change management teams to bring in delivery timeframes
 Daemon streamlined the complex requirements including multiple interfaces and
simplified the BRM operations process thus reducing TCO through improved cycle
times, automation, standardization and leverage
 One of the few upgrades to go-live with Kenan FX 2 with minimum post cutover
issues
 Daemon earned tremendous appreciation for the efforts and the Client handed over
entire configuration requirements and production support activities to Daemon as a
result
Objective
Solution
Result
European Tier-1 Telco - Migration
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 A Top-tier European Telco entrusted Daemon to migrate thirteen different billing
instances in separate legacy systems to a single platform
 Provide managed services to handle their billing operations, testing and application
development efforts
 Daemon IP was merged into the team’s operations for process standardization and
automation
 Innovative IP included One-touch billing, on-the-fly reports and pre-bill checker
 Managed Services: Billing IT Operations, IT Helpdesk, Application Support, Release
Management, Configuration and Development, Operational Reporting
 Providing innovative solutions and implementing Daemon IP and best practices as
the prime service provider and managing other providers like Infosys, Capgemini,
and Comverse
 Worked with multiple vendors & teams and ensured a successful migration for
thirteen different countries running on different legacy systems all integrated into a
single billing instance
 Recaptured lost revenue through improved accuracy and fewer conflicts
 Increased overall customer satisfaction and reduced maintenance and support costs
 Daemon was able to effectively align itself with the client and received overwhelming
appreciation leading to us being made the prime service provider for their BRM
operations and managed services
Objective
Solution
Result
European Tier-1 Telco - Enterprise Billing
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 A Top-tier European Telco entrusted Daemon to provide Oracle Siebel implementation
and operational support
 Daemon provided end-to-end Siebel implementation from proof of concept to all
phases of design, development, testing and deployment
 Daemon worked with multiple vendors & customer teams and ensured a successful
integration of Siebel CRM platform with their billing systems
 Improved customer services through better visibility from order to cash for company
and customer
 Greater product and pricing flexibility by limiting re-work and new product sets
 Daemon acted as a partner and gatekeeper for the client and to ensure a
implementation and smooth integration of the CRM apps ands operational processes
Objective
Solution
Result
European Tier-1 Telco – Oracle Siebel
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 To design a customized Pan-European CRM solution on the oracle 9i platform customized
exclusively for client which is primarily used for Handling and Managing Telecom orders over
their lifecycle
 To support the CRM operation
 Developed a configurator with additional fields on order configurator, new rules and prefixes
related to orders. Changes regarding User interface were incorporated
 System Administrator activities such as defining Concurrent Programs, Request Sets, Executable
and Value sets
 Creating Utility Programs (Responsibilities) as per project requirements
 Creation and Enhancements of PL/SQL Packages, Procedures, Functions for data population and
updation as per business requirements
 Improved customer services through better visibility from order to cash for company and
customer
 Greater product and pricing flexibility
 An effective and low cost CRM solution
Objective
Solution
Result
European Telco – Oracle EBS CRM Solution
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 To consolidate the view of a customer across the whole organization and provide
single instance of each application while containing its own silo of information
 Analyse, Design and Develop interfaces using WM components (Integration server,
Developer, Broker, Designer, Trading Networks and JDBC Adapter)
 Daemon proposed a step-by-step integration solution that integrates all the systems
together using the webMethods (WM) ESB Platform
 Centralized all information into one data center, with one instance of each application
 Developed custom adapter services and Java services to interact with resource tier
 Supported the SIT, UAT by creating the test cases, gathering test data, tested and
documented the Troubleshooting guide, and facilitating issue resolution and product
warranty
 Quicker response to customer issues and easier analysis of its customer base
 Linked all the systems together using the WM ESB Platform which provided reliable
messaging between the applications. It reduced the growing number of ad hoc links,
data inconsistencies and errors, and sped up processes such as customer
provisioning
 Improved the provisioning process and provided end-to-end visibility in real-time
business processes with fault management, order handling, billing and configuration,
and inventory management systems.
Objective
Solution
Result
European Tier-1 Middleware Solution
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 To replace the legacy CRM application (ITSM systems - BMC) with Oracle Siebel CRM
and provide the integration layer between all internal systems for better and efficient
data flow
 Replaced the IT service management by integrating with the WM’s EAI, BPM, B2B
technologies and seamless integration with systems like error handling, fault
management, order handling, billing & configuration and inventory management
 Requirement gathering, high Level and low level design, development of the
interfaces with flow services and Java services
 Developed end to end business processes between fault management, Order
handling, billing & Inventory management
 Created Sql/PL stored procedures for adapter services and transaction management
 Improved customer services through better visibility exposed with the new CRM
Solution
 Streamlined the process of error handling , notification mechanisms with mailing,
ticketing and logging
 Reduced maintenance and support costs with the new automated solution
 Daemon acted as a partner and gatekeeper for the client to ensure the end to end
implementation and smooth integration of the Oracle Siebel CRM
Objective
Solution
Result
European Telco- CRM & Middleware
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 Provide Level 3 and Level 4 support for the EAI solution. The client's business
combined with the nature and complexity of the EAI solution, demands 24 X 7
support to enable smooth functioning
 A central EAI solution support team was formed to provide Level 3 and Level 4
support for the projects in production as well as in development and testing
 Support system based on the Global Service Model (GSM) to provide 24x7, third
level support. Onshore support began initially, and the offshore team was set up
later. Onshore and offshore teams regularly reviewed tasks, thus knowledge transfer
was efficient
 Daemon formulated a Process to track the ticket to resolution/closure
 Collected performance metrics and did Root cause analysis of the tickets
 Streamlined and automated the “build” and “packaging” process with an increase in
the number of users at various stages of integration and additional tasks
 All the issues discovered/reported by the users were recorded and tracked. The
issues were either resolved depending on the criticality via patches or scheduled to
be resolved in future releases
 Improved turnaround time resulting in increased user satisfaction with the support
 Detailed status-reporting to the client and the users
 Automated build system for the product ensuring a consistent build mechanism
Objective
Solution
Result
European Telco Middleware Ops
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 The leading provider for Telecommunication services in Singapore entrusted Daemon
to provide integrated BI Solution
 End-to-end integrated implementation of Business Intelligence solution with
Informatica 8.5 and Crystal reports
 Developing interface file for transferring & reconciling revenue (journal) information
from Kenan to SAP System using ETL Tools & Business Objects
 Involved in all activities related to the Management Reports
 Crystal Reports 9 or Business Objects are used for formatting as per the User
request
 Improved customer services through better visibility from order to cash for company
and customer
 Improved Visibility to Higher Management of the software stack
Objective
Solution
Result
APAC Telco- BI Implementation
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 Create a UDB (Unified DataBase) Centralized system to Monitor & Track the telecom
network solutions such as Configuration Management, Fault Management,
Performance Management and Trouble Ticketing System
 Analyze the fault on Networks & Resolve quickly to avoid huge penalty paid to
service providers and produce ND reports
 DWH - EDW Layer for Real time Analysis using Greenplum Multi core MPP database
 ETL Architecture to extract data from various locations at using Informatica 8.6.1
 Flexible Layers of Warehouse from EDW (For Real Time Reports) & RDS (For Complex
Dashboards)
 Storage of data and reports in a centralized location for analysis at a later date for
organization learning (with help of information life cycle management)
 User-friendly reporting structures to create ad-hoc reports & Summary dashboards
to Top level
 Cost reduction and increased productivity through improved cycle times, automation,
standardization and leverage
 Highly interactive reporting system allowed business to access critical reports in real-
time without IT intervention
Objective
Solution
Result
BI-UDB (Unified DB) Project -A large Telco
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 The incumbent and leading provider for all range of Telecommunication services
across Australia entrusted Daemon to transform their mobility solution from Legacy
System to a convergent billing system (Kenan /FX). This project involved
implementation of Kenan/FX (BPv11.7), Siebel and customization of these systems
to meet Client’s Business requirements
 Daemon provided end-to-end Mobility Solution implementation from proof of concept
to all phase of design, development, testing and deployment
design and delivery of Mobility Solution.
 Support Requirement Analysis phase, Design the Integration Design Document and
Integration, Development & Testing of Siebel CRM
 Configuration, Integration, Development & Testing of Kenan Application
 Configuration, Development & Testing of Real Time Rating Application
 Automated order fulfillment Solution (Reduced Manual Work)
 Automated Product Launch Solution (Reduced Manual touchpoint)
 Reduced Time To Market for new product Launches
 Reduced cycle time for order fulfillment
Objective
Solution
Result
Leading APAC Telco - Mobility Solution
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 A Top-tier European Telco entrusted Daemon to provide Oracle OSM implementation
and operational support
 Resolve Business and IT challenges by providing integration and orchestration for
activation of services involving Multiple Network Elements and billing system
 End-to-end OSM implementation from proof of concept to solution design for all the
phases, development, testing and deployment
 A new product catalog was designed with structure (products with multiple levels),
conversion, substitution and rendering rules
 A new order entry application was incorporated to make full use of the enhanced
product catalog along with OSM
 Interfaces to existing systems were developed to ensure there was no impact to
existing functionality
 All clients seamlessly integrated with backend network elements
 By understanding the architecture and design behind OSM, Daemon was able to take
OSM’s advantages and navigate around OSM’s shortcomings.
 Greater product and pricing flexibility by limiting re-work and new product sets
Objective
Solution
Result
European Tier-1 Telco – Oracle OSM
32

 A satellite broadcaster with offerings in broadband and pay TV services entrusted
Daemon to provide consulting services for integrating their CRM platform with their
core Billing and OM platform including design, development and testing efforts
integration of a Chordiant based CRM platform with their Arbor based billing systems
 Included additional reconciliation projects on the Arbor BP / OM, and IIP
provisioning platform
 Improved customer services through better visibility from order to bill cycles for
company and customer
 Greater product and pricing flexibility by limiting re-work and while adding new
product sets
Objective
Solution
Result
APAC Tier-1 Telco – BSS Solution
33

 A Top-tier North American Cable Provider entrusted Daemon to provide Oracle OSM
Design and implementation
 Decrease time to market for new products and offers by using Orchestration flows
 Decommission existing OM solution with Oracle OSM to remain competitive in market
and to handle their incremental growth easily with better performance application
 End-to-end OSM implementation from solution design for all the phases,
development, testing and deployment
 Integration with existing legacy order capture systems and product structure to
enable optimized workflows which can integrate with new products and services with
minimal impact on provisioning flow.
 Interfaces to new developed activation and inventory platform from Oracle suite for
seamless provisioning
 Minimal manual intervention with more focus on zero touch automated flows
 Realigning clients expectation with Oracle OSM product for maximum ROI and
minimum support requirements for future
 Achieved more than 80% tested code coverage for defect free OSM implementation
 On time delivery meeting all targets, resulting in award of next project to Daemon
from client
Objective
Solution
Result
NAM Major Cable Provider – Oracle OSM
34

 Green field design and implementation of Oracle ASAP for newly introduced
Metaswitch equipment for activation of VOIP services.
 To integrate with existing Sonus PSX server for policy enforcement and to stop
spilling of long distance VOIP calls over third party carriers.
 Activation of High Speed Internet service over very reliable CISCO BACC equipment
using Oracle ASAP
 Parallels platform activation for service delivery of cloud web hosting using Oracle
ASAP
 End-to-end ASAP implementation from solution design for all the phases,
development, testing and deployment.
 Integration with OSM using the best practices and Oracle recommendations for
smooth order management and more number of successful activations.
 Coordinating with Client and Metaswitch equipment vendor for maximized equipment
knowledge and optimal use within client network
 Client’s Oracle ASAP application now with ability to process more than 2 million
orders per day.
 Fully automated activation of network equipment with minimal human intervention
required.
 Complex routing and activation logic implemented for activation multiple equipment
for service activation of the same product type.
 On time delivery meeting all targets, resulting in award of next project to Daemon
from client
Objective
Solution
Result
NAM Cable Provider & Telco – Oracle ASAP
35

 Design and re-engineer the B2B portal and integrate the call-centre services /
trouble ticketing apps
 Provide secure online money transfer and mobile remittance services integrated with
retail branch services
 Configuration of payment re-load and dealer incentive and management systems
 Development of WAP based portal for mobile remittance services using JAVA, J2EE
and mySQL technologies
 Development of web based portal for e-remittance services using dotNet and MS
SQL technologies
 Implementation of enhanced reporting services using Open PHP, MS SQL and dealer
incentive services using Perl, C and mySQL along with Call centre integration
 Creation of Audit Trails & implementing all aspects of information security
 Improved scalability of the infrastructure and streamlined the legacy systems for
improved business response
 Captured additional revenues with improved user interfaces and faster response
times
 Systems are centralized and integrated to have a single point of control that
improved the customer satisfaction and business process support for the portal
Objective
Solution
Result
APAC Tier1 Finance – Remittance Solution
36

Billing CRM Middleware BI OSS/BSS Finance
 Automate sales and distribution process
 Reduce work hours for field sales people and track their performance effectively
 Manage inventory optimally with orders communicated from the field updated real
time
 Manage credits to the customers by communicating collection status automatically
 Analyze competitor's positioning with the customers
 Enterprise field management solution to automate sales and distribution process
 Automated order picking process & all orders communicated from the field were
updated real time
 Mobile solution included Order taking, Collection of Payment with verification of O/S
Receivables, capturing competitor activities, expenses incurred, Stock check etc.
 Solution provided Daily Order and collection monitoring, multi-dimensional reports,
Competitor info and integration of orders/ collection/ receivables and stock with SAP,
Auto SMS to customers on Order and Collections status
 The order taking process is now strictly controlled with the credit limit and
outstanding receivables validations through Mobile
 Proper records of discounts offered to various customers are now available easily
 80% reduction in the back office staff deployed for order and collection management
operations and the same personnel have been deployed in other projects
 100% reduction of data entry errors in invoicing and collection
Objective
Solution
Result
Mobility apps ITSM
Enterprise Mobility - Field & Sales force
37

 The Middle East Airline conglomerate wanted to provide mobile ticketing services
 Replicate web based ticketing experience to mobile
 Provide Integration with the core ticketing system to be able to fetch real time
information such as scheduling, pricing and availability
 Developed custom mobile application for both IOS & Android platforms
 Some of the features of the application are –
 Search and book, check-in and check flight status
 Receive alerts on travel and exclusive fares and packages
 Convenience of 1-click booking for frequent travelers
 Integrated core ticketing system to fetch real time flight & passenger services
information
 Improved customer satisfaction and retention
 Reduced congestion at the check-in counters
 Convenient self service channel for passengers
 Made loyalty management easier for the airline carriers
 Authenticate secure login information & provide licensed payment gateways for
secure transactions
Objective
Solution
Result
Mobile Airline Passenger Services
38

 Police organization in one of the European countries wanted to create a
communication channel between the local community and police
 Mandate was to leverage mobile devices, push technologies and social media in an
integrated way to usher an active community engagement
 Developed mobile application based on iOS and Android platforms
 Provided integrated access to share information related to traffic control, safety
incidents, articles, etc.
 Users can report an unsafe situation directly to the police or a municipality
 Share articles using email and Social Networking channels such as Facebook
 Receive push messages, to automatically get notified of messages from the
Police
 Users can follow the Twitter account of Police
 Made it easy for the people to help police in detecting crime by promoting effective
communication and prompt reporting
 Reduced undue fear of crime by promoting a sense of security and community spirit
 Improved police/community liaison
Objective
Solution
Result
Community Engagement Application
39

 A large European Telecom Service Provider having BMC Remedy implementation
across 13 countries and 150K B2B Customers, with approx 2000 concurrent users
 Rolled out Incident Management, Change Management and SLA Management.
 Maintain Remedy 24x7x365 operations support
 ITSM 7x Upgrade Implementations and support for NOC,
 managed services and Fault management.
 ITSM enhancements stream supported.
 More than 15 sync and async interfaces Supported
 End to End CMDB Modeling for handling 100000 Telecom services of the provider.
 Decreased ticket count from 100 to 30 per day over a time period of 1 year
 Various service improvements, enhancements and user training.
 Implemented scripts for proactive monitoring on critical failures for quick resolutions
and minimum disruption
Objective
Solution
Result
Remedy implementation in 13 countries
40

 Introduction
 Our Services
 Global Presence
 Our Team
 Case Studies
Content
41

Partnerships & Alliances
43

The data contained herein shall not be disclosed, duplicated, or used in whole or in part for
any purpose other than to evaluate the proposal, provided that if a contract is awarded to
this offer as a result of, or in connection with, the submission of these data, the proposee
shall have the right to duplicate, use or disclose the data to the extent provided in the
agreement thereupon. The restriction does not limit the right to use information contained
in the data if it is obtained from another source without restriction or those in public
domain.
Disclaimer

͏ If You need more
information to aid your
decision making
Sumit K Jha
email: sumit.jha@daemon.co.in
Tel: +91 810 5777 335
Website: www.daemon.co.in
Jaya Venkataraman
email: jaya.venkataraman@daemon.co.in
Tel: +91 99809 47798
Website: www.daemon.co.in
Contact Information

Thank You
Daemon Software
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