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1NuggetHub 2019. All rights reserved |
Best Practices
CLOUD STRATEGY &
TRANSFORMATION
www.nugget-hub.com
2NuggetHub 2019. All rights reserved |
Cloud Transformation3
Cloud Strategy2
Cloud Introduction and Motivation1
Agenda
DevOps3
Cloud ERP3
3NuggetHub 2019. All rights reserved |
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4NuggetHub 2019. All rights reserved |
We will design and prove a Cloud Target Operating Model (CTOM) for
client, based on a pre-defined set of use cases
Transformation Approach End Date
By 27/04
• Manage implementation
program:
• Create and manage
demand pipeline
• Add new use cases
• Extend service
catalogue
• Extend automation
and tooling usage
• Drive service
optimisation
• Recruit/Reposition
permanent staff
• Develop Cloud knowledge
repository
• Publish and communicate
services live on public
Cloud (ITB Tx)
• Manage proof of concept
programme:
• Stand up Cloud PMO /
Centre of Excellence
including onboarding of
defined roles
• Stand up Cloud
platform for selected
use cases including
service catalogue
• Implement security
tools
• Monitor selected KPIs
• Conduct Post-
Implementation
Review, identifying
lessons learned and
next actions
• Refine adoption
roadmap, including
impact of Core Business
Platform option
• Package executive report
covering:
• Cost and benefits of
proposed CTOM
• Details of CTOM
components
• Tooling options
analysis
• Next 6-weeks plan
for execution on
target domain
• Initial adoption
roadmap including
the Business and IT,
following execution
on target domain
(including
touchpoints with in-
flight programmes,
e.g. Core Business
Platform)
• Define detailed design for
the Cloud Target Operating
Model blueprint to
operationalise client’s
strategic Cloud agenda in
Europe, to include
organisation structure,
governance, KPIs, process,
security and tooling
• Iterate the deliverable
throughout the design
phase, with input from the
Working Group
• Cloud Target Operating Model
detailed design, including:
• Organisation
• Process & service model
• Financial management
• Tools & technology
• Security
• Skills and Training Needs
• Executive report on Cloud
Target Operating Model
design and roadmap
• Cost-benefit analysis
• Cloud PMO / Centre of
Excellence
• Cloud service catalogue based
on vendor standard catalogue
with restrictions and controls
• Post-Implementation Review
report
• Refined roadmap and roll-out
plan
• Implementation plan
• Service take-on plan
• Cloud platform development
plan
• Demand pipeline
management
• Live services under
management
ACTIVITIESOutcomes CTOM
Design
Executive Report
Preparation
CTOM Initial
Implementation &
Proving
CTOM Rollout
• Organise kick-off with
Working Group
• Conduct workshop to
identify Cloud use
cases
• Identify candidate
early adopters /
workloads
• High-level
engagement with
Service Management
lead to understand
capabilities
• Review security
policies and
procedures to
understand
boundaries
Cloud Demand
Definition
• Kick-off pack
• Design principles
• Confirmed project
plan
• Stakeholder list
• Target use case list
• Security analysis
Cloud Org, Governance &
KPIs
Cloud Service Management
Cloud Tools & Technology
Cloud Cyber Security
Scope of current Cloud Target Operating Model proposal
18-24
months
Phase 1
(6wks)
Phase 2
(6wks)
Exec. Report
By 16/03
Exec. Feedback
By 23/03
5NuggetHub 2019. All rights reserved |
The Cloud Reference Model will also be leveraged
as a detailed service and process manual to build the Cloud service blueprint
Cloud Reference Model
Internal On-Premise External Off-Permise
Applications Groups
Dev/Ops
AM Vendor 1
AM Vendor 2
AM Vendor 3
Other App Dev
Development
Unit Testing
Integration Testing
Apps LCM
SAP
PeopleSoft
Microsoft
Other App Suites
ITSM Service
Management
Help Desk
Request
Management
Security
Management
Problem
Management
Event
Management
Incident
Management
Change
Management
Capacity
Management
Availability
Management
Delivery Organisation
Hosting
Portals
Reporting Dashboard Service Requests Service Definition Service Administration
Reporting
Billing
Availability
Utilisation
Capacity
Billing
Cost Model
Showback
Service Catalogue
Cost Model
Showback
Security
Compliance
Audit
Identity Mgt
Protection
Orchestration
Workflow Template Cloud APIs Policies
ITSM APIs Workflow Release Management
Service Templates Brokering Deployment Templates
Integration
 Workflow
 Data
Automation
Software LibraryScripting
Scheduling
Scaling
VM Image Library
Apps Test
Stress Test
Provision
Network
Templates
Element APIs
 Network Storage
 Compute
 Cloud Platform
 Hypervisor
Cloud Management & Operations
LicensingMetering
Asset/Config
Management
Availability
Management
Back-up/
Restore
Management/
Monitoring
Performance
Management
Lifecycle
Management
Capacity
Management
Business
Consumer
Service
Designer
Service
Owner
Consumer/
Requestor
 Application
 Process
IBM
Legacy
Infrastructure
Private Cloud
SaaS
IaaS
PaaS
Private Clouds Public Clouds
6NuggetHub 2019. All rights reserved |
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7NuggetHub 2019. All rights reserved |
A comprehensive DevOps approach shows clear strategy and solution
components that solve challenges and can be measured
DevOps Framework
SolutionComponentsStrategyGoal
Agile/Lean Automation PlatformArchitecture
Organization
/ Culture
Time to Market Quality Production costs
 Agile
Framework
 Lean
Foundations
 Test Driven
Development/
Behavior
Driven
Development
and UX
 Business KPIs
 “Automate
everything!”
 Continuous
Design
 Cont.
Integration
 Cont. Delivery
 Cont. Testing
 Cont.
Monitoring
 Cont.
Development
 Microservices
 Cloud
Architecture
 Cloud Security
 Container
 Loose coupling
 API driven
 Standard
Catalogue
based Services
 PaaS (Platform
as a Service)
 IaaS
(Infrastructure
as a Service)
 Cross-
Functional
teams
 Development
and Ops team
as a one-team
 Autonomous
teams
(freedom and
responsibility)
 Leadership
culture
KPIs
Deployment
Frequency & Speed
of Deployment
No. of Business
Functionalities
delivered
Deployment Success
Rate
Cycle time Dev to
Prod environment
% of Build and Unit
Test Failures
Mean Time to
Restore Services
% Time spent on
unplanned changes
Defect Rate
Challenges
KeySuccessfactors
8NuggetHub 2019. All rights reserved |
A transformation towards DevOps can be organized with serial waves
starting with a core team and expanding it incrementally
Transition 1: DevOps transformation methodology
coach
Cc
Agile coach
Client
Agile coach
Kick
off
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Consult&advice
Leadership&
Management
Management
Behaviour and
coaching
Team training and
coaching
Provide insights from
common practices
Insights from
daily
operations
Solve
impediments
Apply in
education &
coaching
+ Activate Core Team
+ Transformation Vision
+ Framework: agile delivery (projects)
+ Team maturity dashboard WoW
+ Define and Responsibility DevOps
+ Performance metrics
+ Build Transformation Canvas
+ Framework: scaled agile delivery
+ Design Value streams/product teams
+ Partnerships & Agile contracting
+ Performance dashboards
+ Value tracking framework
+ DevOps team in Flow
+ Agile portfolio management
+ FAT & GAT with business approval
+ Value based decision making
+ Go Live approval in teams
+ Value chain live monitoring
+ Performance embedded in HR
Transformation self-propelling
Engagement 1
Turn
Over
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Wave 4 : transform./ transact.
9 Teams + All coaches client side
Wave 3: transformational
9 Teams: 3 mature and 3 self improving
Wave 2: interactional / transformational
6 Teams of which 3 mature in Agile
Wave 1: preparation / interactional
3 Teams , trained and maturing
Q 3Q 2 Q 4 Y+1Q 1
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Engagement 2 Engagement 3 Engagement ends
Core
team
+ Intake: Pipelines, NFR, CI/CD
maturity
+ CI/CD Roadmap + Value-Cost
monitor
+ Architecture for CI/CD, explore Cloud
+ Maturity dashboard CI/CD
+ CD stack/platform and CI/CD support
+ Source control @ enterprise pipelines
+ Centralized &rolling builds cross
teams
+ Pipeline support team activated & SLA
+ Regression test frameworks /
toolstack
+ FAT & UAT environments per team
+ Coordinated test data management
+ Autom. deploy @ enterprise pipeline
+ Release process defined and Lean
+ Function and tech. Monitoring Fmk
+ Centralized Dev dashboarding
+ Self propelling CI CD maturity with
core team & guilds
+ “One click” environment provisioning
+ Automated Security, Risk testing
+ Automated deployment Production
Technology&
architecture
coach
coach coach
coach coach
Cc
Cc
coach
Cc coach
Cc
Cc
coach
Cc
coach
Cc
Cc
Cc
Cc
Cc Cc
Cc
coach
Cc
Cc
Cc
Cc
Cc
Cc
StartingLegend Mature Self improving
9NuggetHub 2019. All rights reserved |
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Cloud Strategy & Transformation I Best Practices I NuggetHub

  • 1. 1NuggetHub 2019. All rights reserved | Best Practices CLOUD STRATEGY & TRANSFORMATION www.nugget-hub.com
  • 2. 2NuggetHub 2019. All rights reserved | Cloud Transformation3 Cloud Strategy2 Cloud Introduction and Motivation1 Agenda DevOps3 Cloud ERP3
  • 3. 3NuggetHub 2019. All rights reserved | GET OUR BEST PRACTICE SLIDE DECKS NOW! Your hub for CIO business best practices. Instant. Expert. Knowledge. www.nugget-hub.com CLICK HERE and many more
  • 4. 4NuggetHub 2019. All rights reserved | We will design and prove a Cloud Target Operating Model (CTOM) for client, based on a pre-defined set of use cases Transformation Approach End Date By 27/04 • Manage implementation program: • Create and manage demand pipeline • Add new use cases • Extend service catalogue • Extend automation and tooling usage • Drive service optimisation • Recruit/Reposition permanent staff • Develop Cloud knowledge repository • Publish and communicate services live on public Cloud (ITB Tx) • Manage proof of concept programme: • Stand up Cloud PMO / Centre of Excellence including onboarding of defined roles • Stand up Cloud platform for selected use cases including service catalogue • Implement security tools • Monitor selected KPIs • Conduct Post- Implementation Review, identifying lessons learned and next actions • Refine adoption roadmap, including impact of Core Business Platform option • Package executive report covering: • Cost and benefits of proposed CTOM • Details of CTOM components • Tooling options analysis • Next 6-weeks plan for execution on target domain • Initial adoption roadmap including the Business and IT, following execution on target domain (including touchpoints with in- flight programmes, e.g. Core Business Platform) • Define detailed design for the Cloud Target Operating Model blueprint to operationalise client’s strategic Cloud agenda in Europe, to include organisation structure, governance, KPIs, process, security and tooling • Iterate the deliverable throughout the design phase, with input from the Working Group • Cloud Target Operating Model detailed design, including: • Organisation • Process & service model • Financial management • Tools & technology • Security • Skills and Training Needs • Executive report on Cloud Target Operating Model design and roadmap • Cost-benefit analysis • Cloud PMO / Centre of Excellence • Cloud service catalogue based on vendor standard catalogue with restrictions and controls • Post-Implementation Review report • Refined roadmap and roll-out plan • Implementation plan • Service take-on plan • Cloud platform development plan • Demand pipeline management • Live services under management ACTIVITIESOutcomes CTOM Design Executive Report Preparation CTOM Initial Implementation & Proving CTOM Rollout • Organise kick-off with Working Group • Conduct workshop to identify Cloud use cases • Identify candidate early adopters / workloads • High-level engagement with Service Management lead to understand capabilities • Review security policies and procedures to understand boundaries Cloud Demand Definition • Kick-off pack • Design principles • Confirmed project plan • Stakeholder list • Target use case list • Security analysis Cloud Org, Governance & KPIs Cloud Service Management Cloud Tools & Technology Cloud Cyber Security Scope of current Cloud Target Operating Model proposal 18-24 months Phase 1 (6wks) Phase 2 (6wks) Exec. Report By 16/03 Exec. Feedback By 23/03
  • 5. 5NuggetHub 2019. All rights reserved | The Cloud Reference Model will also be leveraged as a detailed service and process manual to build the Cloud service blueprint Cloud Reference Model Internal On-Premise External Off-Permise Applications Groups Dev/Ops AM Vendor 1 AM Vendor 2 AM Vendor 3 Other App Dev Development Unit Testing Integration Testing Apps LCM SAP PeopleSoft Microsoft Other App Suites ITSM Service Management Help Desk Request Management Security Management Problem Management Event Management Incident Management Change Management Capacity Management Availability Management Delivery Organisation Hosting Portals Reporting Dashboard Service Requests Service Definition Service Administration Reporting Billing Availability Utilisation Capacity Billing Cost Model Showback Service Catalogue Cost Model Showback Security Compliance Audit Identity Mgt Protection Orchestration Workflow Template Cloud APIs Policies ITSM APIs Workflow Release Management Service Templates Brokering Deployment Templates Integration  Workflow  Data Automation Software LibraryScripting Scheduling Scaling VM Image Library Apps Test Stress Test Provision Network Templates Element APIs  Network Storage  Compute  Cloud Platform  Hypervisor Cloud Management & Operations LicensingMetering Asset/Config Management Availability Management Back-up/ Restore Management/ Monitoring Performance Management Lifecycle Management Capacity Management Business Consumer Service Designer Service Owner Consumer/ Requestor  Application  Process IBM Legacy Infrastructure Private Cloud SaaS IaaS PaaS Private Clouds Public Clouds
  • 6. 6NuggetHub 2019. All rights reserved | GET OUR BEST PRACTICE SLIDE DECKS NOW! Your hub for CIO business best practices. Instant. Expert. Knowledge. www.nugget-hub.com CLICK HERE and many more
  • 7. 7NuggetHub 2019. All rights reserved | A comprehensive DevOps approach shows clear strategy and solution components that solve challenges and can be measured DevOps Framework SolutionComponentsStrategyGoal Agile/Lean Automation PlatformArchitecture Organization / Culture Time to Market Quality Production costs  Agile Framework  Lean Foundations  Test Driven Development/ Behavior Driven Development and UX  Business KPIs  “Automate everything!”  Continuous Design  Cont. Integration  Cont. Delivery  Cont. Testing  Cont. Monitoring  Cont. Development  Microservices  Cloud Architecture  Cloud Security  Container  Loose coupling  API driven  Standard Catalogue based Services  PaaS (Platform as a Service)  IaaS (Infrastructure as a Service)  Cross- Functional teams  Development and Ops team as a one-team  Autonomous teams (freedom and responsibility)  Leadership culture KPIs Deployment Frequency & Speed of Deployment No. of Business Functionalities delivered Deployment Success Rate Cycle time Dev to Prod environment % of Build and Unit Test Failures Mean Time to Restore Services % Time spent on unplanned changes Defect Rate Challenges KeySuccessfactors
  • 8. 8NuggetHub 2019. All rights reserved | A transformation towards DevOps can be organized with serial waves starting with a core team and expanding it incrementally Transition 1: DevOps transformation methodology coach Cc Agile coach Client Agile coach Kick off Do Involve Retrospective Suggestion Analys & evaluate DecideMeasure Adjust Do Involve Retrospective Suggestion Analys & evaluate DecideMeasure Adjust Consult&advice Leadership& Management Management Behaviour and coaching Team training and coaching Provide insights from common practices Insights from daily operations Solve impediments Apply in education & coaching + Activate Core Team + Transformation Vision + Framework: agile delivery (projects) + Team maturity dashboard WoW + Define and Responsibility DevOps + Performance metrics + Build Transformation Canvas + Framework: scaled agile delivery + Design Value streams/product teams + Partnerships & Agile contracting + Performance dashboards + Value tracking framework + DevOps team in Flow + Agile portfolio management + FAT & GAT with business approval + Value based decision making + Go Live approval in teams + Value chain live monitoring + Performance embedded in HR Transformation self-propelling Engagement 1 Turn Over Do Involve Retrospective Suggestion Analys & evaluate DecideMeasure Adjust Wave 4 : transform./ transact. 9 Teams + All coaches client side Wave 3: transformational 9 Teams: 3 mature and 3 self improving Wave 2: interactional / transformational 6 Teams of which 3 mature in Agile Wave 1: preparation / interactional 3 Teams , trained and maturing Q 3Q 2 Q 4 Y+1Q 1 Do Involve Retrospective Suggestion Analys & evaluate DecideMeasure Adjust Do Involve Retrospective Suggestion Analys & evaluate DecideMeasure Adjust Do Involve Retrospective Suggestion Analys & evaluate DecideMeasure Adjust Do Involve Retrospective Suggestion Analys & evaluate DecideMeasure Adjust Engagement 2 Engagement 3 Engagement ends Core team + Intake: Pipelines, NFR, CI/CD maturity + CI/CD Roadmap + Value-Cost monitor + Architecture for CI/CD, explore Cloud + Maturity dashboard CI/CD + CD stack/platform and CI/CD support + Source control @ enterprise pipelines + Centralized &rolling builds cross teams + Pipeline support team activated & SLA + Regression test frameworks / toolstack + FAT & UAT environments per team + Coordinated test data management + Autom. deploy @ enterprise pipeline + Release process defined and Lean + Function and tech. Monitoring Fmk + Centralized Dev dashboarding + Self propelling CI CD maturity with core team & guilds + “One click” environment provisioning + Automated Security, Risk testing + Automated deployment Production Technology& architecture coach coach coach coach coach Cc Cc coach Cc coach Cc Cc coach Cc coach Cc Cc Cc Cc Cc Cc Cc coach Cc Cc Cc Cc Cc Cc StartingLegend Mature Self improving
  • 9. 9NuggetHub 2019. All rights reserved | GET OUR BEST PRACTICE SLIDE DECKS NOW! Your hub for CIO business best practices. Instant. Expert. Knowledge. www.nugget-hub.com CLICK HERE and many more