The document discusses Jade Global's services for the ServiceNow platform. It provides strategy and planning, implementation, custom application development, and support services to help enterprises strategize, implement, and manage ServiceNow. Jade Global leverages certified ServiceNow specialists and best practices to deliver high-quality implementations and help enterprises derive business benefits from improved service management.

1. Data Sheet
IT departments are constantly challenged to deliver the
highest level of customer service, and be efficient and
innovative at the same time. There is a greater need for IT
departments to evolve and provide business value with
innovation and better management of enterprise
services.
The ServiceNow platform enables enterprises to move
from infrastructure-centric to service-centric businesses.
They can use ServiceNow as a single system of records
for IT, automate manual tasks, standardize processes,
consolidate legacy systems, create custom applications
and evolve the IT service model to service domains
inside and outside the enterprise.
Jade Global provides a full spectrum of services on the
ServiceNow Platform to help enterprises
• Strategize
• Implement
• Manage
Jade Global © 2015
www.jadeglobal.com
San Jose | San Diego | Atlanta | Irvine | Reading | Pune | Noida | Hyderabad
► Strategy and Planning Services
Our advisors bring proven methodologies to work with clients to build effec-
tive strategic plans and suggest the technology and integrations that can
help an enterprise derive the business benefits through improved Service
Management
ITSM Advisory
Assessment of the business, culture, people, processes and technology
allows our experts to develop the strategies and develop plans aligned to the
corporate vision.
Our ITSM Advisory services include:
• Service Management Assessment
• Process Development & Improvement
• Tool Advisory
• IT Asset Management
Implementation Health-check
Jade ITSM Implementation specialists review your existing system for
Processes implemented and Configurations and make recommendations
for improving the effectiveness of the Implementation and ensuring greater
user adoption
Process Review
Configuration/Code Review
Implementation Approach Review
Jade Global Services
Jade Advantage
ITSM Project Problem
Release Incident
Change Request
Asset
Custom Application
Sales Finance HR
Marketing
SaaS Apps
Enterprise Package
Apps SAP
Oracle EBS
Delivery Expertise
Certified ServiceNow Implementation
specialists with extensive ServiceNow
applications and platform expertise and
experience of multiple ServiceNow
Implementations.
Implementation methodology leveraging
industry best practices for processes and
Implementation best practices in ServiceNow
allows for a robust solution that is scalable,
cheaper to maintain.
Center of Excellence
Dedicated team focused on building Imple-
mentation Assets, Integrations to other Enter-
prise Applications, accelerated Implementa-
tion packages and developing solutions.

2. Data Sheet
Jade Global © 2015
www.jadeglobal.com
San Jose | San Diego | Atlanta | Irvine | Reading | Pune | Noida | Hyderabad
► Implementation Services
► Custom Application Development Services
► Strategy and Planning Services
► Jade also offers Manual and Performance
testing services.
► QA and Testing Services
Jade Global offers full life-cycle Implementation Services for
ServiceNow ITSM systems or Custom Applications. Whether
it’s a new ServiceNow deployment or enhancements or
extending footprint across an enterprise, Jade Global
leverages experience and knowledge of Industry, domain
and platform best practices to deliver high quality services
and successful implementations. Our ITIL certified process
consultants and certified Service Now specialists ensure
your systems are architected and designed to be scalable
as you grow. Using an optimum blend of onsite and offshore
ServiceNow consultants Jade Global offers rapid and cost
effective implementation and Integration services.
Jade has more than a decade of successfully delivered
custom applications for enterprises across multiple
development technologies. We specialize in developing
custom applications to extend standard functionality of
enterprise package applications like Oracle EBS. We have
extensive experience in the ERP, CRM, HR domains and have
developed cross platform, cross functional applications in
many industries including Hi-Tech, Security, Retail.
The ServiceNow Platform allows for Rapid Application
Development of enterprise applications while using the
power, flexibility and scalability of a world-class Cloud
Platform. Our ServiceNow experts have deep design and
development expertise and experience and can rapidly
deliver self-service and shared systems for HR, Sales,
Marketing, Finance, IT, Procurement etc.
We offer an all-encompassing IT Support solution designed
to expand your coverage, minimize your risk and reduce
your critical systems cost . Our team of certified ServiceNow
consultants can provide cost-effective onsite and offshore
support services for:
• Technical Enhancements
• Minor bug-fixes
• QA & Functional Testing
We offer comprehensive QA and Testing services for faster
and more successful ServiceNow deployments.
We have deep expertise in Automated testing using
• Open source tools like Selenium.
• Automated smoke and regression test suites.
• Automated solution integration with test management
and bug tracking tools like TestLink, Bugzilla, JIRA,
Mantis etc.
• Automated solution integration with continuous
integrations tools like Jenkins
Maximize your ServiceNow Investment and reduce the Total Cost of Ownership with Jade
Global’s comprehensive ServiceNow Support
• Call Handling
• Ticket Creation
• SLA Monitoring
• Escalation Management
• Service Desk and Incident
Management
• Problem Management
• Change Management
• Release Management
• Configuration Manage-
• Support Coverage
• Level 1, Level 2 and Level 3
• 24X7 P1
• 16X7 P2, P3 and P4
JADE SERVICE NOW IMPLEMENTATION
• Accelerated fixed price implementation packages
for rapid ROI
• Expertise across the ServiceNow products suite - Enterprise
Applications, Infrastructure Applications and Development
Platform
• ServiceNow and industry best practices
• Certified ServiceNow Implementation specialists
• ITIL certified process experts
• Process and technical workshops