SlideShare a Scribd company logo
Optimizing processes.
Keeping promises.
What’s in store
for you today?
About us
Our services
Our clients
Our strategic partners
A journey of trust
and evolution!
2004
ProServ opened
shop!
2006
First client in
Saudi Arabia
2007
IT Process Maps
(ITIL)
2010
Balanced
Scorecard
2014
ProServ set foot
in UAE
2019
RPA & Data
Analytics 2019
2020
Our services
Strategy Implementation & Corporate
Performance Management (CPM)
Digital Transformation & RPA
Data Management & Analytics
ITIL / ISO 20000 / YaSM
ProServ is a leading professional services
provider with demonstrable expertise in:
Strategy services
Facilitate strategy planning and development
Introduce standard / adapted strategy
methodologies to ensure process consistency
Play a key role in strategy implementation and
conducting performance management
Improve organizational communications to
communicate strategy efficiently
Digital Transformation & RPA
Analysis & simulate business processes from
time, cost, resource utilization
Redesign business processes as per required
customer journey
Automate activities using robotic process
automation
Data Management & Analytics
Provide advanced analytics services to enable
fact-based management and drive business
Couple data scientist and business professionals
to improve decision making and increase
competitive advantage
Implement Pentaho Data Integration – ETL for
Master Data Management and Data Governance
ITIL & YaSM
IT Infrastructure Library (ITIL) process model that
is 100% ITIL compliant
ISO 20000 standard requirement bridge to ITIL
YaSM a streamlined service management
framework (ITIL, ISO 20000, COBIT, CMMI-SVC,
SIAM)
Our clients
Our clients
a leading EBPM solution since 1992
web-based performance management
software that powers dashboards
a comprehensive ITIL
V3 reference library
an innovative, disruptive RPA solution
Our strategic partners
a recognized industry leader in data
management and analytics
Professional, experienced, diversified team committed to
playing a key role in achieving clients’ strategic initiatives
Our proven excellence
“Nathealth, was able to drastically increase
resource utility, eliminate overtime, and
increase profitability of operation.”
- Ahmad Tijani, General manager, Nathealth
“Throughout seven months of engagement to
flowchart and interlink all of EIDA’s processes,
ProServ’s team became part of our extended
team and their input and experience in BPM
assured the success of the project”
Ayman Ghonaim, Processes & Excellence
Dep. Emirates ID Authority
“ProServ really understood our needs, & its
experience in business process management
& analysis where critical to the project being
delivered on time & budget.”
- Faisal Mansour Director, Procedures, Risk ,
Compliance, Piraeus Bank Egypt
Ready when
you are!
i-proserv.com

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ProServ - Digital Transformation, Performance Management & Business Process Management Experts

  • 2. What’s in store for you today? About us Our services Our clients Our strategic partners
  • 3. A journey of trust and evolution! 2004 ProServ opened shop! 2006 First client in Saudi Arabia 2007 IT Process Maps (ITIL) 2010 Balanced Scorecard 2014 ProServ set foot in UAE 2019 RPA & Data Analytics 2019 2020
  • 4. Our services Strategy Implementation & Corporate Performance Management (CPM) Digital Transformation & RPA Data Management & Analytics ITIL / ISO 20000 / YaSM ProServ is a leading professional services provider with demonstrable expertise in:
  • 5. Strategy services Facilitate strategy planning and development Introduce standard / adapted strategy methodologies to ensure process consistency Play a key role in strategy implementation and conducting performance management Improve organizational communications to communicate strategy efficiently
  • 6. Digital Transformation & RPA Analysis & simulate business processes from time, cost, resource utilization Redesign business processes as per required customer journey Automate activities using robotic process automation
  • 7. Data Management & Analytics Provide advanced analytics services to enable fact-based management and drive business Couple data scientist and business professionals to improve decision making and increase competitive advantage Implement Pentaho Data Integration – ETL for Master Data Management and Data Governance
  • 8. ITIL & YaSM IT Infrastructure Library (ITIL) process model that is 100% ITIL compliant ISO 20000 standard requirement bridge to ITIL YaSM a streamlined service management framework (ITIL, ISO 20000, COBIT, CMMI-SVC, SIAM)
  • 11. a leading EBPM solution since 1992 web-based performance management software that powers dashboards a comprehensive ITIL V3 reference library an innovative, disruptive RPA solution Our strategic partners a recognized industry leader in data management and analytics
  • 12. Professional, experienced, diversified team committed to playing a key role in achieving clients’ strategic initiatives Our proven excellence “Nathealth, was able to drastically increase resource utility, eliminate overtime, and increase profitability of operation.” - Ahmad Tijani, General manager, Nathealth “Throughout seven months of engagement to flowchart and interlink all of EIDA’s processes, ProServ’s team became part of our extended team and their input and experience in BPM assured the success of the project” Ayman Ghonaim, Processes & Excellence Dep. Emirates ID Authority “ProServ really understood our needs, & its experience in business process management & analysis where critical to the project being delivered on time & budget.” - Faisal Mansour Director, Procedures, Risk , Compliance, Piraeus Bank Egypt