TFT13 - Dave Van Herpen, Agile and ITSM
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Mark Smalley & Dave van Herpen, ValOps
This presentation explores the recent evolution of multidisciplinary approaches. We've seen Agile being used to develop new software releases better, quicker and cheaper than before by involving the business in iterative and incremental development activities. This often resulted in a backlog of potentially shippable releases waiting for the high-procedure IT Ops department to get around to deploying them. So folk used DevOps to get the deployment process sorted out by working on highly-automated continuous integration and deployment. Great! We've got the functionality into production! But wait - where's the value? Amazing as it seems after this Agile and DevOps revolution, no business benefits have been realized. Value is only actually realized when the users use their information systems effectively and efficiently. Organization lose on average 7.6% productivity due to IT issues and almost half of this is caused by poor use. Take a moment to reflect on your own business users.
Do you believe that they could get more value out of investments in IT? Do you think that they really understand the data in the systems and are not making costly mistakes based on misinterpretation? Is anybody monitoring how well the information systems are being used and helping users proactively? This is unfortunately often not the case. So after improving development and deployment of application releases, the next step is to improve how information systems are actually used. Just as Agile has facilitated closer collaboration between the business and IT for development, and DevOps has done the same for development and IT operations, there’s now a call to action to close the IT value circle by improving how IT operations and the business collaborate. The key word here is engaged. Follow this presentation to learn more...
Christophe Capel, The 'Do It Yourself' Service Desk
Christophe Capel, The 'Do It Yourself' Service DeskTFT presentations Tomorrow's IT Service Future Today
According to Forrester, 72% of customers prefer to self-serve to answer their questions. Christophe Capel will demonstrate how Atlassian’s IT team built a self-service desk for its legal team to maximize its efficiency and add more value to the business. Atlassian’s self-service desk enabled it to cope with a two-fold increase in service requests by automating business processes and workflows, creating a self-service catalog to reduce the team’s workload, and prioritizing high-impact requests and issues.Jan Oeberg, ITAMOrg: New IT Asset Management Organization launched (TFT14 Sum...
Jan Oeberg, ITAMOrg: New IT Asset Management Organization launched (TFT14 Sum...TFT presentations Tomorrow's IT Service Future Today
A new organization has been founded that leverages professional development and networking in the area of IT Asset Management.
Join us at this presentation and learn how to get involved!Rob England, Dead Cat Syndrome by The IT Skeptic
Rob England, Dead Cat Syndrome by The IT SkepticTFT presentations Tomorrow's IT Service Future Today
One of the things ITIL V3 improves is the whole development/production interface, introducing radical concepts like production readiness, acceptance, evaluation... oh and testing. Heady stuff. But something that was omitted from ITIL V3 was documentation of Dead Cat Syndrome: chucking new services across the Production fence like a dead cat.
Operational readiness of new and improved services ensures a smooth transition from Project to Production. ITIL talks about it in a number of places, but I think Operational Readiness needs to be recognised as a practice in its own right, like any other ITIL "process". OR is not (just) about being a gatekeeper to Prod: it's about ensuring readiness throughout the lifecycle. OR provides a positive benefit for the customers, projects, development, and operations, preventing Dead Cat Syndrome.
This presentation has been well received every time. For TFT14 I'll be updating it, with new material on warranty periods (what ITIL hilariously calls Early Life Support).James Gander, The Service Desk Is Dead – Again!
We go through waves of “experts” telling us that the service desk is dead and organisations are moving on, or that BYOD is removing the need for the service desk.
I will be putting forward a more pragmatic response to that, including (spoiler alert) some tips to make your service desk work better for your organisation.
#TFT14 Amy Donahue - Technology for a culture of abundance
#TFT14 Amy Donahue - Technology for a culture of abundanceTFT presentations Tomorrow's IT Service Future Today
The evolution of technology has far outpaced our cultural mindset. Many people in modern, tech-prevalent cultures are choking on the detritus of busyness and abundance, while many more still struggle with basic needs. Too often technology exacerbates or obscures this problem instead of helping us solve it, because our models of value are outdated, incomplete and transparent.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7Recommended
Mark Smalley & Dave van Herpen, ValOps
This presentation explores the recent evolution of multidisciplinary approaches. We've seen Agile being used to develop new software releases better, quicker and cheaper than before by involving the business in iterative and incremental development activities. This often resulted in a backlog of potentially shippable releases waiting for the high-procedure IT Ops department to get around to deploying them. So folk used DevOps to get the deployment process sorted out by working on highly-automated continuous integration and deployment. Great! We've got the functionality into production! But wait - where's the value? Amazing as it seems after this Agile and DevOps revolution, no business benefits have been realized. Value is only actually realized when the users use their information systems effectively and efficiently. Organization lose on average 7.6% productivity due to IT issues and almost half of this is caused by poor use. Take a moment to reflect on your own business users.
Do you believe that they could get more value out of investments in IT? Do you think that they really understand the data in the systems and are not making costly mistakes based on misinterpretation? Is anybody monitoring how well the information systems are being used and helping users proactively? This is unfortunately often not the case. So after improving development and deployment of application releases, the next step is to improve how information systems are actually used. Just as Agile has facilitated closer collaboration between the business and IT for development, and DevOps has done the same for development and IT operations, there’s now a call to action to close the IT value circle by improving how IT operations and the business collaborate. The key word here is engaged. Follow this presentation to learn more...
Christophe Capel, The 'Do It Yourself' Service Desk
Christophe Capel, The 'Do It Yourself' Service DeskTFT presentations Tomorrow's IT Service Future Today
According to Forrester, 72% of customers prefer to self-serve to answer their questions. Christophe Capel will demonstrate how Atlassian’s IT team built a self-service desk for its legal team to maximize its efficiency and add more value to the business. Atlassian’s self-service desk enabled it to cope with a two-fold increase in service requests by automating business processes and workflows, creating a self-service catalog to reduce the team’s workload, and prioritizing high-impact requests and issues.Jan Oeberg, ITAMOrg: New IT Asset Management Organization launched (TFT14 Sum...
Jan Oeberg, ITAMOrg: New IT Asset Management Organization launched (TFT14 Sum...TFT presentations Tomorrow's IT Service Future Today
A new organization has been founded that leverages professional development and networking in the area of IT Asset Management.
Join us at this presentation and learn how to get involved!Rob England, Dead Cat Syndrome by The IT Skeptic
Rob England, Dead Cat Syndrome by The IT SkepticTFT presentations Tomorrow's IT Service Future Today
One of the things ITIL V3 improves is the whole development/production interface, introducing radical concepts like production readiness, acceptance, evaluation... oh and testing. Heady stuff. But something that was omitted from ITIL V3 was documentation of Dead Cat Syndrome: chucking new services across the Production fence like a dead cat.
Operational readiness of new and improved services ensures a smooth transition from Project to Production. ITIL talks about it in a number of places, but I think Operational Readiness needs to be recognised as a practice in its own right, like any other ITIL "process". OR is not (just) about being a gatekeeper to Prod: it's about ensuring readiness throughout the lifecycle. OR provides a positive benefit for the customers, projects, development, and operations, preventing Dead Cat Syndrome.
This presentation has been well received every time. For TFT14 I'll be updating it, with new material on warranty periods (what ITIL hilariously calls Early Life Support).James Gander, The Service Desk Is Dead – Again!
We go through waves of “experts” telling us that the service desk is dead and organisations are moving on, or that BYOD is removing the need for the service desk.
I will be putting forward a more pragmatic response to that, including (spoiler alert) some tips to make your service desk work better for your organisation.
#TFT14 Amy Donahue - Technology for a culture of abundance
#TFT14 Amy Donahue - Technology for a culture of abundanceTFT presentations Tomorrow's IT Service Future Today
The evolution of technology has far outpaced our cultural mindset. Many people in modern, tech-prevalent cultures are choking on the detritus of busyness and abundance, while many more still struggle with basic needs. Too often technology exacerbates or obscures this problem instead of helping us solve it, because our models of value are outdated, incomplete and transparent.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7#TFT14 Ryan Ogilvie - what the hell is IT doing?
#TFT14 Ryan Ogilvie - what the hell is IT doing?TFT presentations Tomorrow's IT Service Future Today
It's Monday and you are on the elevator with some key figures in the business. Initially there is uncomfortable silence which is backed by a Muzak version of AC/DC's TNT.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7#TFT14 Dan Lee Customer Experiences
Recall the amount of times you've had an awesome customer support experience from an IT service desk, telecommunications provider or utility company. Struggling? Thought so. Why is the experience so often like sticking pins in your eyes?
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
#TFT14 Peter Lijnse Business Relationship Management Love
#TFT14 Peter Lijnse Business Relationship Management LoveTFT presentations Tomorrow's IT Service Future Today
For years, we have been talking about Business-IT alignment and to be honest, limited organisations have successfully accomplished that. In most organisations, the relationship is "dry", which causes friction. We are getting to the point where we need to realize that the love between the business and IT requires more than just alignment...
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7#TFT14 Rajesh Gundurao and Firosh Poochaly, Technology Trends and Impact to ITIL
#TFT14 Rajesh Gundurao and Firosh Poochaly, Technology Trends and Impact to ITILTFT presentations Tomorrow's IT Service Future Today
Desktops & Laptops are getting replaced by Smartphones and Tablets. Is it time to re-look the Service Management Process? We'll review some of the best practices to adopt the technology trend.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7#TFT14 James Woodward ITIL v Reality
About 10 years ago (or so) ITIL became the new buzz word and IT managers all over the country went back to school to learn a new language, take some exams and tried to fit everything we were doing into the new IT world.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
#TFT14 Mark Smalley, My Favorite IT Paradigms
Mark reflects on 10 years of speaking at 50 conferences in 20 countries and 4 continents and shares some of the 'paradigms' that have helped him and his clients get a better grip on IT.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
#TFT14 Mark Fitzgerald, Making sense out of information chaos
#TFT14 Mark Fitzgerald, Making sense out of information chaosTFT presentations Tomorrow's IT Service Future Today
The challenge of today is not finding information, it is making sense of it and determining if it is relevant or not. All of our efforts of categorizing and structuring data maybe as problematic as the amount of data itself. Let's talk about knowledge assessment rather than knowledge management.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7#TFT14 Korrine Jones, Virtual Reality
Many ITSM teams are collectives of internal staff, partners and vendors dispersed across space, organisational boundaries and time. However, only a small proportion of our virtual ITSM teams are successful in achieving high levels of productivity and performance. A key challenge to performance is building real trust across the extended team. Drawing on a range of real case studies, this presentation provides a range of key tips for overcoming the challenges and creating high performing virtual, dispersed and remote teams.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
#TFT14 Kiran Pabbathi, Top 5 issues in ITSM consulting
#TFT14 Kiran Pabbathi, Top 5 issues in ITSM consultingTFT presentations Tomorrow's IT Service Future Today
Today many ITSM consultants (all over the world) are facing numerous challenges and issues in ITSM consulting projects (process consulting and tool consulting), because of the increasing complexity in IT environment and ever-changing demands from the clients. And this presentation identifies the top 5 issues in ITSM consulting projects, the presenter would discuss these issues, its respective solutions and mitigation methods.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7#TFT14 Simone Jo Moore, A novel way of leading
Just for a moment, step back and view your environment, the teams you work with and the teams you lead as a novel. Is it one you enjoy reading, find you can't put the book down, struggle to get through the first chapter or jump straight to the end to see how it finishes?
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
TFT13 - Ian Aitchison, Approaching the Event Horizon
TFT13 - Ian Aitchison, Approaching the Event HorizonTFT presentations Tomorrow's IT Service Future Today
Doesn't IT feel as if everything is about to change? And that you are the ones who can change it
Join Ian Aitchison as he describes how Process is becoming Physical, how re-thinking ITIL Event Management actually provides the key to changing the future of IT Service Management, and how dramatic shifts in current and pending technology have the potential to take us beyond the tipping point - into a new world of User Oriented IT.
Not just ideas and inspiration, this session contains practical examples of re-shaping 'back-end' ITIL activities into measurable improvements in IT Customer productivity.
If you don't engage now. You might not be engaged tomorrow.
For more about TFT please visit www.tomorrowsfuturetoday.com
Submit to speak at #TFT14 here: list.ly/list/7Pn-tft14-february-2014TFT13 - Claire Brereton, Eau de 20000 - The Essence of ITSM
TFT13 - Claire Brereton, Eau de 20000 - The Essence of ITSMTFT presentations Tomorrow's IT Service Future Today
Service Management has had a global standard since 2005. Uptake is now rocketing in many parts of the world. I think of ISO 20000 as the 'essence of great service management' distilled down into just a few pages.
This session will look at how organisations and their customers can benefit from ISO 20000. This is not necessarily through certification. Big is not always beautiful as far as standards are concerned, so I will discuss a 'lite' approach for smaller organisations, and also look at synergies between ISO 20000 and other quality initiatives. The session is for all those who think that there may be value for them in the standard and for those who really aren't sure.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
Submit to speak at #TFT14 here: list.ly/list/7Pn-tft14-february-2014
TFT13 Saurabh Dubey, The Practical Side of Configuration Management (Addition...
TFT13 Saurabh Dubey, The Practical Side of Configuration Management (Addition...TFT presentations Tomorrow's IT Service Future Today
Saurabh presented these slides as a stand-in for Sean McClean who was unable to appear in his scheduled time slot (but did record later and you will find his slides in this channel) This presentation looks at configuration management and practical tips for ITSM practitioners.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
Submit to speak at #TFT14 here: list.ly/list/7Pn-tft14-february-2014TFT13 - Simone Jo Moore, Communication Waves, A Very Human Business
TFT13 - Simone Jo Moore, Communication Waves, A Very Human BusinessTFT presentations Tomorrow's IT Service Future Today
This is a life skill as much as a business skill that all individuals use. If communicating with impact and influence was so easy, everyone would be effective communicators.
Have you ever wanted to manipulate your way into and out of any conversation? If you said yes, then vote for this topic and learn to understand and use this dynamic yet simple communication exchange that happens between people.
There is a natural tension that builds when you see a person approaching you and whether the energy fades into nothing or becomes a ride-able wave depends on your skill to find the sweet spot.
We’re Professional Communicators, not blind, standard break-fix auto-bots. To manage services and expectations, we need the skill to communicate clearly, concisely and deliver understanding of our services, its impacts on the customer and the business overall.
Increase your skill for maximum balance, stability and manoeuvrability in your conversations. You’ll create easier and more productive relationships with your customers, team mates and managers. But watch out, you still may wind up eating sand!
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.comTFT13 - Saurabh Dubey, Outside the Box of IT
With thanks to Cherwell Software. Please visit http://bit.ly/tftCherwell for a short 2 minute video.
Synopsis: A woman is found dead in a closed room, with a broken window. CSU team walks - can we break down the service they are about to perform using the ITIL framework?
A pair of detectives have been following an undercover informant all day long, when he meets his hunted mafia boss - "Call for Backup - I'm going in.", shouts the lead and runs in. Within minutes, the place is swarming with cop cars. Does this sound like Major Incident Management?
Most Americans keep a small backpack, with their very essential things, close to the quickest exit path from their houses. Some even test it once in a while. And there are some that include a 'zombie destruction kit' in it. Is it just me, or does this sound like preparing for service continuity - if the service was to survive.
In this discussion, let's see if there are concepts of ITIL framework that are valid outside the scope of IT and can help improve the business itself, among other things.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
TFT13 - Shane Carlson, Augmented Human - Your Cell Phone Thinks You're An Ass...
TFT13 - Shane Carlson, Augmented Human - Your Cell Phone Thinks You're An Ass...TFT presentations Tomorrow's IT Service Future Today
With thanks to Cherwell Software. Please visit http://bit.ly/tftCherwell for a short 2 minute video.
Your cell phone thinks you're an @$$-hole: (The importance of Human BE-ing in your digital personas).
Trust is quickly becoming the de-facto currency of the brave new digital world. In order to achieve trust, we must strive to be as authentic in our digital dealings as we try to be in our physical dealings (Maybe even more so given the permanence of our digital footprints).
As we augment our humanity more each day with technology, it becomes incredibly important to ensure we continue to embrace those qualities which make us human and perfectly imperfect. Technology can take us to incredible heights personally and professionally, now with big data, social graphs, digital sensors, connected systems, frictionless sharing, digital influence and mobility, your life has become very transparent.
In this session we will explore common digital transgressions and ways of restoring Human BE-ing to your daily digital interactions through trust, connectedness, mindfulness, digital emoting and defence against the dark arts of digital douche-baggery.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.comTFT13 Rob England Standard+Case approach: applying Case Management to break f...
TFT13 Rob England Standard+Case approach: applying Case Management to break f...TFT presentations Tomorrow's IT Service Future Today
The latest developments in this exciting new approach to categorising and resolving any sort of activity "tickets", such as requests (including incidents) on a service desk, problems, or changes.
You heard about Standard+Case at TFT12. At TFT13 you can find out more:
- how S+C empowers customers as well as staff
- how S+C is an essential step on the path to service excellence
- how S+C adapts our organisation to the rise of the knowledge economy and the decline of "IT industrialisation"
- how use of S+C ideas are working out in the real world
...and whatever else I learn about S+C before June. Heck ANYTHING could come up between now and then at the rate the world is changing.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.comTFT13 Barclay Rae ITSM Goodness: 7 steps to success
TFT13 Barclay Rae ITSM Goodness: 7 steps to successTFT presentations Tomorrow's IT Service Future Today
Continuing the ITSMGoodness theme of practical simple guidance. Barclay Rae goes through 7-simple steps that all practitioners can take to achieve success and deliver value. The goal is simple practical effective guidance, using knowledge from across the industry and frameworks - working together an industry to achieve Practical Unity.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.comTFT13 - Karen Ferris, Balanced Diversity
At TFT13, I take the TFT12 presentation - Balanced Diversity: A Portfolio Approach to Organisational Change - a stage further and place the framework into a context of an organisational change methodology to ensure that the right practices for the change in hand are selected. No change is the same and therefore the practices employed to enable a successful outcome will be different for each change. This presentation will reveal the knowledge that must be gathered and the questions that must be answered to ensure the right practices are chosen and how that can be accomplished.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
TFT13 - Nathan McNeill, Securing Remote Support
TFT13 - Nathan McNeill, Securing Remote Support TFT presentations Tomorrow's IT Service Future Today
With thanks to Cherwell Software. Please visit http://bit.ly/tftCherwell for a short 2 minute video.
You probably use remote support on your service desk. In fact, you probably use more than one remote support tool . . . and they're probably not secure. For years now, remote support has been found to be the leading data breach attack pathway. Attackers use simple methods made possible by legacy remote support technologies accessible to the internet. McNeill will discuss how your service desk may be putting your company's data at risk and what you can do to secure remote support.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.comAttending a job Interview for B1 and B2 Englsih learners
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Sustainability: Balancing the Environment, Equity & Economy
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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#TFT14 Ryan Ogilvie - what the hell is IT doing?
#TFT14 Ryan Ogilvie - what the hell is IT doing?TFT presentations Tomorrow's IT Service Future Today
It's Monday and you are on the elevator with some key figures in the business. Initially there is uncomfortable silence which is backed by a Muzak version of AC/DC's TNT.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7#TFT14 Dan Lee Customer Experiences
Recall the amount of times you've had an awesome customer support experience from an IT service desk, telecommunications provider or utility company. Struggling? Thought so. Why is the experience so often like sticking pins in your eyes?
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
#TFT14 Peter Lijnse Business Relationship Management Love
#TFT14 Peter Lijnse Business Relationship Management LoveTFT presentations Tomorrow's IT Service Future Today
For years, we have been talking about Business-IT alignment and to be honest, limited organisations have successfully accomplished that. In most organisations, the relationship is "dry", which causes friction. We are getting to the point where we need to realize that the love between the business and IT requires more than just alignment...
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7#TFT14 Rajesh Gundurao and Firosh Poochaly, Technology Trends and Impact to ITIL
#TFT14 Rajesh Gundurao and Firosh Poochaly, Technology Trends and Impact to ITILTFT presentations Tomorrow's IT Service Future Today
Desktops & Laptops are getting replaced by Smartphones and Tablets. Is it time to re-look the Service Management Process? We'll review some of the best practices to adopt the technology trend.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7#TFT14 James Woodward ITIL v Reality
About 10 years ago (or so) ITIL became the new buzz word and IT managers all over the country went back to school to learn a new language, take some exams and tried to fit everything we were doing into the new IT world.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
#TFT14 Mark Smalley, My Favorite IT Paradigms
Mark reflects on 10 years of speaking at 50 conferences in 20 countries and 4 continents and shares some of the 'paradigms' that have helped him and his clients get a better grip on IT.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
#TFT14 Mark Fitzgerald, Making sense out of information chaos
#TFT14 Mark Fitzgerald, Making sense out of information chaosTFT presentations Tomorrow's IT Service Future Today
The challenge of today is not finding information, it is making sense of it and determining if it is relevant or not. All of our efforts of categorizing and structuring data maybe as problematic as the amount of data itself. Let's talk about knowledge assessment rather than knowledge management.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7#TFT14 Korrine Jones, Virtual Reality
Many ITSM teams are collectives of internal staff, partners and vendors dispersed across space, organisational boundaries and time. However, only a small proportion of our virtual ITSM teams are successful in achieving high levels of productivity and performance. A key challenge to performance is building real trust across the extended team. Drawing on a range of real case studies, this presentation provides a range of key tips for overcoming the challenges and creating high performing virtual, dispersed and remote teams.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
#TFT14 Kiran Pabbathi, Top 5 issues in ITSM consulting
#TFT14 Kiran Pabbathi, Top 5 issues in ITSM consultingTFT presentations Tomorrow's IT Service Future Today
Today many ITSM consultants (all over the world) are facing numerous challenges and issues in ITSM consulting projects (process consulting and tool consulting), because of the increasing complexity in IT environment and ever-changing demands from the clients. And this presentation identifies the top 5 issues in ITSM consulting projects, the presenter would discuss these issues, its respective solutions and mitigation methods.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7#TFT14 Simone Jo Moore, A novel way of leading
Just for a moment, step back and view your environment, the teams you work with and the teams you lead as a novel. Is it one you enjoy reading, find you can't put the book down, struggle to get through the first chapter or jump straight to the end to see how it finishes?
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
TFT13 - Ian Aitchison, Approaching the Event Horizon
TFT13 - Ian Aitchison, Approaching the Event HorizonTFT presentations Tomorrow's IT Service Future Today
Doesn't IT feel as if everything is about to change? And that you are the ones who can change it
Join Ian Aitchison as he describes how Process is becoming Physical, how re-thinking ITIL Event Management actually provides the key to changing the future of IT Service Management, and how dramatic shifts in current and pending technology have the potential to take us beyond the tipping point - into a new world of User Oriented IT.
Not just ideas and inspiration, this session contains practical examples of re-shaping 'back-end' ITIL activities into measurable improvements in IT Customer productivity.
If you don't engage now. You might not be engaged tomorrow.
For more about TFT please visit www.tomorrowsfuturetoday.com
Submit to speak at #TFT14 here: list.ly/list/7Pn-tft14-february-2014TFT13 - Claire Brereton, Eau de 20000 - The Essence of ITSM
TFT13 - Claire Brereton, Eau de 20000 - The Essence of ITSMTFT presentations Tomorrow's IT Service Future Today
Service Management has had a global standard since 2005. Uptake is now rocketing in many parts of the world. I think of ISO 20000 as the 'essence of great service management' distilled down into just a few pages.
This session will look at how organisations and their customers can benefit from ISO 20000. This is not necessarily through certification. Big is not always beautiful as far as standards are concerned, so I will discuss a 'lite' approach for smaller organisations, and also look at synergies between ISO 20000 and other quality initiatives. The session is for all those who think that there may be value for them in the standard and for those who really aren't sure.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
Submit to speak at #TFT14 here: list.ly/list/7Pn-tft14-february-2014
TFT13 Saurabh Dubey, The Practical Side of Configuration Management (Addition...
TFT13 Saurabh Dubey, The Practical Side of Configuration Management (Addition...TFT presentations Tomorrow's IT Service Future Today
Saurabh presented these slides as a stand-in for Sean McClean who was unable to appear in his scheduled time slot (but did record later and you will find his slides in this channel) This presentation looks at configuration management and practical tips for ITSM practitioners.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
Submit to speak at #TFT14 here: list.ly/list/7Pn-tft14-february-2014TFT13 - Simone Jo Moore, Communication Waves, A Very Human Business
TFT13 - Simone Jo Moore, Communication Waves, A Very Human BusinessTFT presentations Tomorrow's IT Service Future Today
This is a life skill as much as a business skill that all individuals use. If communicating with impact and influence was so easy, everyone would be effective communicators.
Have you ever wanted to manipulate your way into and out of any conversation? If you said yes, then vote for this topic and learn to understand and use this dynamic yet simple communication exchange that happens between people.
There is a natural tension that builds when you see a person approaching you and whether the energy fades into nothing or becomes a ride-able wave depends on your skill to find the sweet spot.
We’re Professional Communicators, not blind, standard break-fix auto-bots. To manage services and expectations, we need the skill to communicate clearly, concisely and deliver understanding of our services, its impacts on the customer and the business overall.
Increase your skill for maximum balance, stability and manoeuvrability in your conversations. You’ll create easier and more productive relationships with your customers, team mates and managers. But watch out, you still may wind up eating sand!
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.comTFT13 - Saurabh Dubey, Outside the Box of IT
With thanks to Cherwell Software. Please visit http://bit.ly/tftCherwell for a short 2 minute video.
Synopsis: A woman is found dead in a closed room, with a broken window. CSU team walks - can we break down the service they are about to perform using the ITIL framework?
A pair of detectives have been following an undercover informant all day long, when he meets his hunted mafia boss - "Call for Backup - I'm going in.", shouts the lead and runs in. Within minutes, the place is swarming with cop cars. Does this sound like Major Incident Management?
Most Americans keep a small backpack, with their very essential things, close to the quickest exit path from their houses. Some even test it once in a while. And there are some that include a 'zombie destruction kit' in it. Is it just me, or does this sound like preparing for service continuity - if the service was to survive.
In this discussion, let's see if there are concepts of ITIL framework that are valid outside the scope of IT and can help improve the business itself, among other things.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
TFT13 - Shane Carlson, Augmented Human - Your Cell Phone Thinks You're An Ass...
TFT13 - Shane Carlson, Augmented Human - Your Cell Phone Thinks You're An Ass...TFT presentations Tomorrow's IT Service Future Today
With thanks to Cherwell Software. Please visit http://bit.ly/tftCherwell for a short 2 minute video.
Your cell phone thinks you're an @$$-hole: (The importance of Human BE-ing in your digital personas).
Trust is quickly becoming the de-facto currency of the brave new digital world. In order to achieve trust, we must strive to be as authentic in our digital dealings as we try to be in our physical dealings (Maybe even more so given the permanence of our digital footprints).
As we augment our humanity more each day with technology, it becomes incredibly important to ensure we continue to embrace those qualities which make us human and perfectly imperfect. Technology can take us to incredible heights personally and professionally, now with big data, social graphs, digital sensors, connected systems, frictionless sharing, digital influence and mobility, your life has become very transparent.
In this session we will explore common digital transgressions and ways of restoring Human BE-ing to your daily digital interactions through trust, connectedness, mindfulness, digital emoting and defence against the dark arts of digital douche-baggery.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.comTFT13 Rob England Standard+Case approach: applying Case Management to break f...
TFT13 Rob England Standard+Case approach: applying Case Management to break f...TFT presentations Tomorrow's IT Service Future Today
The latest developments in this exciting new approach to categorising and resolving any sort of activity "tickets", such as requests (including incidents) on a service desk, problems, or changes.
You heard about Standard+Case at TFT12. At TFT13 you can find out more:
- how S+C empowers customers as well as staff
- how S+C is an essential step on the path to service excellence
- how S+C adapts our organisation to the rise of the knowledge economy and the decline of "IT industrialisation"
- how use of S+C ideas are working out in the real world
...and whatever else I learn about S+C before June. Heck ANYTHING could come up between now and then at the rate the world is changing.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.comTFT13 Barclay Rae ITSM Goodness: 7 steps to success
TFT13 Barclay Rae ITSM Goodness: 7 steps to successTFT presentations Tomorrow's IT Service Future Today
Continuing the ITSMGoodness theme of practical simple guidance. Barclay Rae goes through 7-simple steps that all practitioners can take to achieve success and deliver value. The goal is simple practical effective guidance, using knowledge from across the industry and frameworks - working together an industry to achieve Practical Unity.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.comTFT13 - Karen Ferris, Balanced Diversity
At TFT13, I take the TFT12 presentation - Balanced Diversity: A Portfolio Approach to Organisational Change - a stage further and place the framework into a context of an organisational change methodology to ensure that the right practices for the change in hand are selected. No change is the same and therefore the practices employed to enable a successful outcome will be different for each change. This presentation will reveal the knowledge that must be gathered and the questions that must be answered to ensure the right practices are chosen and how that can be accomplished.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
TFT13 - Nathan McNeill, Securing Remote Support
TFT13 - Nathan McNeill, Securing Remote Support TFT presentations Tomorrow's IT Service Future Today
With thanks to Cherwell Software. Please visit http://bit.ly/tftCherwell for a short 2 minute video.
You probably use remote support on your service desk. In fact, you probably use more than one remote support tool . . . and they're probably not secure. For years now, remote support has been found to be the leading data breach attack pathway. Attackers use simple methods made possible by legacy remote support technologies accessible to the internet. McNeill will discuss how your service desk may be putting your company's data at risk and what you can do to secure remote support.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.comMore from TFT presentations Tomorrow's IT Service Future Today (20)
#TFT14 Peter Lijnse Business Relationship Management Love
#TFT14 Peter Lijnse Business Relationship Management Love
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#TFT14 Kiran Pabbathi, Top 5 issues in ITSM consulting
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TFT13 - Ian Aitchison, Approaching the Event Horizon
TFT13 - Ian Aitchison, Approaching the Event Horizon
TFT13 - Claire Brereton, Eau de 20000 - The Essence of ITSM
TFT13 - Claire Brereton, Eau de 20000 - The Essence of ITSM
TFT13 Saurabh Dubey, The Practical Side of Configuration Management (Addition...
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TFT13 - Simone Jo Moore, Communication Waves, A Very Human Business
TFT13 - Simone Jo Moore, Communication Waves, A Very Human Business
TFT13 - Shane Carlson, Augmented Human - Your Cell Phone Thinks You're An Ass...
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TFT13 Rob England Standard+Case approach: applying Case Management to break f...
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TFT13 Barclay Rae ITSM Goodness: 7 steps to success
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[Note: This is a partial preview. To download this presentation, visit:
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
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www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
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Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
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Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
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