1. Sherif Gamal-Eldin
Flat 1605, Golden Mile, Palm Jumeirah, Dubai, United Arab Emirates
Telephone (Mobile): +971 (0) 582145159; +971 (0) 552370455
Email: sherifgamaleldin86@gmail.com
Areas of Expertise
 Finance & Banking
 Team Leadership
 Strategic Sales & Business Development
 Customer / Client focus
 Teamwork orientation
Career Summary
Dedicated, self-motivated and hardworking head of relationship manager who comes with a degree in
finance in addition to 8 years of experience in banking and relationship management.
Broad knowledge in the retail sector, a clear track record of over-achieving targets, quality client
servicing, and sustaining long term based relationships.
Cross-function liaison oriented to work with different backgrounds in order to get aligned on achieving
target missions.
Work Experience
May 2016 - Present: Acting as head of relationship managers, Audi bank Alexandria, Egypt.
 Handling the day to day operational functions of the branch approving a consistent flow of bank
transactions within authority limits to make sure that there is an alignment with compliance
procedures
 Coaching the team to become a self-developing environment to meet high service level
expectations in alignment with policies & procedures
 Cross-selling products while working with different systems and dealing with large bank
transactions tickets
 Managing weekly employee meetings to discuss goals, disseminate bank information and discuss
operational issues to keep the team on track
 Increasing and sustaining a growing customer base; consumer and business relationships
through internal and external marketing programs
 Developing long-term relations with customers to increased customer retention
 Handling customer complaints while setting a common ground between other departments of the
bank in order to sustain high customer satisfaction
 Maintaining the highest levels of confidentiality of all bank portfolio
 Customization of the bank products and services based on customer needs in accordance with
the banks’ program standards

2.  Contribution in the promotion of the branch by preparing displays, coordination and distribution of
promotional materials, organizing functions and attending outside booths
 Participation in quality audit processes and submitting suggestions for improvements to processes
Key Achievements:
 Increasing bank’s portfolio
 Sustaining and increasing customer relationships and raising the quality standards base
October 2012 - April 2016: Senior Relationship Manager, Audi bank Alexandria, Egypt.
 Serving and retaining existing customers while attracting new potential ones to maximize the
bank’s profitability and meeting customer expectations standards
 High integrity in advising customers and non-customers in order to satisfy their needs and build
long-term business relationship
 Liaison with all departments of the bank to finalize sales process
 Improved average waiting time and handled customer requests in a timely manner
 Achieved customer relationship enhancements
 Contribution to create efficient operation processes for the branch through accurate and timely
processing of all transactions and account maintenance, including investment instructions,
account information requests, withdrawals and loan repayments
Key Achievements:
 Success story of the year
 Increasing the value added to customers in terms of service quality
December 2009- September 2012: Retail Account Officer, BNP Paribas Bank
 Selling bank products and services to customers to achieve business targets
 Working on customer retention while following-up and attracting potential customers through
offering vast variety of bank programs
 Continuous follow-ups on delinquent customers to ensure full payment of the overdue amounts to
minimize risk exposure
 Achieving aggressive bank targets leading to increase profitability
Further Career History is available upon request

3. Education
Bachelor degree:
Business Administration, Finance Major – Arab Academy for Science & Technology (2008)
High School Diploma:
Saint Marc College (2004)
Languages
• Arabic (Native)
• English (Fluent)
• French (Fluent)
Personal Details
Birth Date: October 1986
Interest & Activities
Currently include: Wake Boarding, Reading, Cars and Music
REFERENCES ARE AVAILABLE UPON REQUEST