1. Resume
DINESH.G.S
DUBA I,UAE
Mob: +971 52 9937066
dineshattingal@gmail.com
Profile
An enthusiastic hands-on IT professional with about 4 years of experience in IT support, proven track
record of managing and maintaining servers and desktops in LAN/WAN network infrastructures and
adopt a meticulous approach to ensure the smooth-running of business operations. Qualified to
industry standards and enjoy closely following the latest changes in technology and apply this to my
duties wherever relevant. An excellent communicator can relate well with people at all levels and has
the flexibility of working well as part of a team and on my own.
Work Experience
IT Engineer | Threads Holdings LTD FZT | www.threadsme.com
Dubai | from: 21-April-2011 till present
Manage all IT related matters in the organization – assessing and allocating resources to the intended
locations. Identifying new requirements and implementing on the basis of feasibility study and thereby
vendor evaluation. Monitoring and maintaining the complete IT equipment’s within the organization and
provide technical support for the clients across various locations. Proven experience in setting up wired
and wireless local networks with resource sharing and establishing VPN connectivity to the head office
for the real-time data synchronization from all outlets. Responsibilities include manage and maintain the
Head Office Server, Firewall, AD, LAN and technical support for all locations, servicing of
malfunctioning resources, real-time support through telephonic or using remote desktop software’s.
Tasks or Level of Responsibility
IT management professional with history of achieving cost savings and enhancing system
functionality with excellent track record of tackling and solving tough business and technical
problems.
A strong leader work effectively as a team or individual and directly reporting to the operations
manager.
Functional area covers - IT technical support engineer and ERP implementation and support
manager.
Experience in implementation and training on ERP to 20+ locations in UAE.

2. 3+ years’ experience in identifying technical issues by interacting with non-it personals (end
user) and solving issues in timely fashion.
Direct customer communication experience on IT related matters and there by understanding
the client requirements for customization on the product.
IT Resource requirement analysis, identification, supplier evaluation, purchase and
implementation.
Timely follow up with suppliers and clients
IT inventory and key stock management
Implementing better IT infrastructure for reducing the cost for purchasing new resources and
thereby ensuring increase in performance.
Trouble shooting through telephonic, remote and onsite – identifying and solving the issues and
repairing of devices.
Technical Proficiencies
Platforms:
Windows server 2008 R2, 2003, Windows 8, Firewall, VMWARE, SQL 2012
Software & Hardware:
Dell server and Desktop Platforms, VMware, Cloud computing, Switches, Router, Sonic Wall firewall,
Network Printer, Network Scanner and MFD configuration, CAT6, Panasonic PBX IP Phone, MS-Office,
Resource sharing through Network, Backup and recovery, Antivirus -configuration, Virus identification
and Removal, Team viewer, Hamachi, Dell Sonic-Wall VPN, AMMYY-admin, DYN-DNS, NO-IP, My-
Report business intelligence tool.
Networking:
Wired and wireless LAN setup and maintenance, Network firewall configuration, Router configuration,
DNS, DHCP, Active Directory management, Resource sharing and VPN configuration
Highlights of Expertise:
ERP & CRM Implementation, Support & Management
Expertise knowledge in MS Office
Knowledge in My Report Business Intelligence tool
Self-motivated initiatives on innovative IT product purchase decisions
Data backup and disaster recovery
Business strategy analysis & execution

3. Troubleshooting & Resolution
Client Relations & End-user Support
Biometric systems implementation for attendance
Academic Qualification
Duration Degree Specification University/Board
2005 - 2009 B-Tech Computer Science Kerala University
2003 - 2005 Plus Two Computer Science Kerala State Board
1993 - 2003 SSLC General Kerala State Board
Hobbies and Interests
Puzzle solving
Updates latest technology discussions and learn training from internet.
Personal Profile
Date of Birth : 11 August 1987
Gender : Male
Marital Status : Single
Nationality : Indian
License (UAE) : Automatic (LMV)
Passport
Place of Issue : Trivandrum
Date of Issue : 09-October-2009
Date of Expiry : 08-October-2019
References
References will be provided up on request.
I hereby declare that the information furnished above is true to the best of my knowledge.
Dinesh G.S.
Dubai