1. MITCH H. SCHAPIRO
8335 Tanbark Drive
Tinley Park, IL 60477
(H) 708-342-0126 mmmtsch@sbcglobal.net (C) 708-675-9002
CAREER SUMMARY
IT Professional with extensive experience in troubleshooting, team building and successful IT System implementations.
A self-motivated individual with the proven expertise to successfully lead and execute projects, resulting in a positive
bottom line. Strong technical knowledge and the ability to adapt quickly.
TECHNICAL ACCOMPLISHMENTS
 Instrumental in numerous clinical and standard installation projects.
 Major hardware switch upgrade across two hospitals.
 Project lead in several IDF installations.
 Designed/maintained Technical Support Library.
 Team Leader on the Solution Support Team.
 Member of the Standard Desktop Team –Implementation of New Desktop Software Upgrades.
TECHNICAL EXPERTISE
Hardware: SVP Server; Avaya Secure Router 3120, 1004; Avaya 8600, 5698, 5510, 5520, 4826,
4850, 2360, 2330; Fortinet 60C, 80C and 100D Firewalls; APC UPS; WeatherGoose II;
Spectralink 6120; Xerox MFD WorkCentre 3, 4, 5, 7 Series; HP 4250, 4550; Noyes
OPM1; MRV 4000 TS; Transitions Network Media Converter; HP 7800, e8400;
Netbackup ; AS400; Dell Optiplex GX630; Lantronix UDS 2100; HP Laptop Support;
Xerox 6605
Software: IP Monitor, Portinfo, MRTG, Netdisco, Iperf, Ping, Telnet, Tracert, TFTP, Wireshark,
WMS, Heat Ticketing System, MS Office 2010, 2003/2008, Active Directory Users
and Computers, Ghost, Citrix, SCCM, Backupexec, Computrace, SugarCRM,
Teamviewer v10, Outlook 365, Sharepoint, CMDB, Epic
Network: DNS, DHCP, SNMP, TCP/IP, MLP, STP, LLDP, Qos, SLPP
CERTIFICATIONS
 Microsoft Certified Desktop Support Technician(MCDST):Windows XP Support/troubleshooting, 2008
 A+ Certification, 2004
 MCP Certification in Windows 95 and 2000
 HP Certificate - Basic LaserJet hardware training
 Network+ Course Completion
 Wireshark Course Completion
PROFESSIONAL EXPERIENCE
CBIZ, Chicago, IL December 2015 - Present
Field Service Technician
 Responsible for resolving customer related issues with network, phone, and hardware within the financial institution.
Examples would include Cabling for data/voice, Toshiba phone controller, Fortinet routers, APC UPS, Xerox printers
and various modem models including Comcast.
 Coverage includes over 80+ branches

2. Mitch H. Schapiro Page 2
Just4u.bz New Jersey - Contract
Assignment for Tireprofiles March 2015 – June 2015
Customer Support
 Responsible for resolving customer related issues with software and hardware issues related to proprietary tire system.
 Responsible for working with vendor support team in resolving hardware issues pertaining to failed equipment and
troubleshooting these problems so that the product can efficiently provide best results.
 Update CRM to track and close out incidents which have been resolved.
The AME Group, Hammond, IN March 2014 – Feb 2015
Support Technician
 Responsible for resolving software related issues with standard and non-standard applications within a hospital
environment.
 Responsible for supporting and troubleshooting hardware related issues.
FRANCISCAN ALLIANCE INFORMATION SYSTEMS, Chicago Heights, IL June 2009 – Oct 2013
Telecom Technologist III, 2009 – 2013
 Performed Intermediate Distribution Frame build-outs and configurations.
 Team Leader in Off-site clinic installs and configurations.
 Supported Layer 2 Network switch configurations.
 Performed network troubleshooting for hardware, wireless, bandwidth, VPN, Spectralink and vendor
supported devices.
 Led major project upgrade of the 8600 Router coinciding with the WAN.
 Led major project conversion of new sites on to hospital Network which included hardware upgrades
and MDF/IDF design preparation.
 Supported T1 and OPT-E-MAN solutions for remote medical clinics.
 Led switch Isolation for Clinical Devices.
 Scripting, install/config of switches
Customer Service Analyst Level 4/Team Lead November 2006 – June 2009
 Team Leader for Chicago Heights Campus.
 Team roles were to support hardware/software issues and report issues that were unresolved based on the SLA using
the ITIL model.
 Responsible for setting up the company emails on both Blackberry and IPhone devices for executive and
management and resolving issues pertaining to email accounts.
 Responsible for resolving software and hardware related issues for executive staff
 Gmail account setup for executive staff.
 Supported the HP 2760 for assigned users pertaining to remote access, hardware and software issues
 Security System and vendor clinical wireless pumps.
 Customer Service Analyst Lead for on-site Projects with Business System Analysts.
 Responsible for documentation and organization for all standard/non-Standard software which included a
knowledge base. This was available for the department to access on a shared network drive.
 Evaluated Multifunction Device - Output Management to reduce paper usage.
 Partnered with team members and vendors to implement solutions related to equipment failures.
BANKFINANCIAL, Olympia Fields, IL April 1998 – March 2006
Sr. Help Desk Technician / Manager
 Responsible for software and hardware related issues for executive staff
 Managed department budget.
 Relocation and redesign of major call center
 Led a team of two technicians.
 Worked with application team in rolling out in-house help desk tracking software.
 Led company - wide rollout of Windows 95 across 9 branches.
 Led company rollout of hardware upgrade across 9 branches.
EDUCATION / ADDITIONAL TRAINING

3. Mitch H. Schapiro Page 3
Associate in Computer Operations, Computer Learning Center,Chicago, IL, 1985
Certificate in Wireshark Troubleshooting, Global Knowledge, Schaumburg, IL, 2012
Certificate in Network+, Productivity Point, Chicago, IL, 2001
AWARDS
Rising Star Award, 2012 and 2013 for Internal/External Customer Service
Gem Award for Outstanding Internal/External Customer Service, 1999
Distinction Award in Computer Operations, 1984