1. Karim El-Said
128 Yasmine 5, First Settlement, New Cairo, Cairo, Egypt
(C) (+2)010-22 444-796 (C) (+2)0122-10-2325-9 (E) karim.elsaeed@gmail.com
Executive Summary
Professional, detail-oriented Technical/Project Analyst with 7+ years’ experience. Motivated to drive projects
from start to finish, independently and with a team. Proven ability to support multiple projects with medium to high
complexity. Seeking a real motivating position in a multi-national company to asses my skills & help the company & myself
to improve much more.
Core Qualifications
 Project Management skills
 Project Life Cycle Management
 Cross-Functional Team Leadership
 New Product Development
 Product Marketing
 Issues & Risk / Change Management
 Partner & Vendor Management
 Quality Assurance
 Strategic Business Planning
 Extensive experience with
network/server installation and
maintenance
 HP ProLiant DL380 Server specialist
 Technical help desk experience
 Web Technologies, protocols and
tools
 MS-Office Proficient
 Expertise with Orcad Pspice Tools,
Xilinx tools, VHDL, Java
 Excellent Presentation skills
 Excellent communication skills
 Team building/leadership
 Excellent Problem-solving skills
 Excellent diagnostic skills
 Strong analytical skills
 Data collection, analysis and
management
 Decision-making
 Hands-on and proactive
 On-call experience
 Enterprise technologies
 Organizational & planning skills
 Creative
 Customer needs assessment
 Cisco IP Telephony Experience
 Uplinx/Call Manager Server
 MS Lync Telephony Experience
Professional Experience
7/2014 – Current Philip Morris International (PMI), New Cairo
IS Analyst Technical Infrastructure, EEMA Region; (Egypt & North Africa)
 Project Manager for different projects across the region
o Office Relocations projects (EG & NA).
o Lync Telephony Implementation in EG & NA.
o NA Countries Infrastructure Enhancement as per the new PMI ARA
Standards.
o Calendar Display Solution for meeting rooms Initiative.
o MIS Project Coordinator.
 Responsible for the management, maintenance, and maintaining the
Infrastructure stability for NA Region.
 Regional Innovator Specialist for EEMA Region.
 Regional “Lean” IS Coordinator.
 Server Room/Network Maintenance and Enhancement for NA Region.
 Infrastructure Projects Leader and drive projects from start to end for NA Region.
 Responsible for any new site growth or move in NA region.
 Managing all NA Region Voice related issues.
 Engage with stakeholders to understand current and future business
requirements and their impact on the IS landscape (LRPs).
 Support in the design, build and deployment of IS solutions or IS processes
and/or delivery of IS services by working closely with relevant functional teams.

2.  Create and maintain systems/services documentations, training
programs/materials, operating manuals within assigned scope.
 Managing Infrastructure team members & Administrative employees in NA
region.
 Assign different tasks for NA Infrastructure team to perform special tasks and to
monitor progress of all projects till completion.
 Responsible for GTS Budget plan for NA.
 Performs miscellaneous job-related duties as assigned.
3/2012 – 7/2014 Halliburton, Cairo, New Cairo
IT Technical Support Consultant II
 Responsible for the management, maintenance, and security of the entire
company's Customers Communication Rooms, Conference Rooms.
 Assists in configuration, installation and repairing PC hardware and peripherals
according to established procedures.
 Data Migrations.
 Adheres to and enforces facility security measures, company safety standards
and software licensing procedures.
 Network/server maintenance.
 Hardware & software troubleshooting.
 Ensured customer satisfaction by providing on-phone technical support.
 Conducted research on current and emerging Web technologies and issues in
support of Web development efforts.
 Users’ needs assessment.
 Performs miscellaneous job-related duties as assigned.
 Document management.
 Helpdesk tasks.
 Authorized Personnel for Mobinil, Vodafone & Etisalat Accounts.
11/2010 – 3/2012 Hewlett-Packard (HP), Cairo, 6th
October
Field Technical Support Consultant
 Responsible for the management, maintenance, and security of the entire
company's Customers data centers.
 Network/server installation & maintenance
 Dedicated for HP ProLiant DL380 G5 Server related issues
 Hardware & software troubleshooting
 Ensured customer satisfaction by providing on-phone technical support.
 Conducted research on current and emerging Web technologies and issues in
support of Web development efforts.
 Customer needs assessment
 Performs miscellaneous job-related duties as assigned.
 Document management
 help desk tasks
 On-Call duties
 Collaborated with small team to design and implement enhancements for 2
projects which resulted in a revenue increase from 2 customers
11/2009 – 09/2010 Mobinil, Cairo, 6th
October
Site Acceptance & Maintenance Solution Engineer
 Environmentally Sites acceptance.
 2G New Sites acceptance.
 3G New Sites acceptance.
 New BSC's acceptance.
 New MXC Links UPS & backup systems acceptance.
 Solar Cell systems acceptance.
 Developed and managed project plans while providing status updates to management.
 Responsible for the Master key replacement project and data collection project
 Responsible for warehouse database integration with the master key replacement project
database

3. Education
2004 – 2009 German University in Cairo, New Cairo, Cairo
Information Engineering Technology (IET)
Bachelor of Engineering
Major: Electronics Engineering
Grade: Good
Graduation Project: Investigating different types of solar cell technologies and physical structures for
terrestrial applications.
Graduation Project Grade: Good
2001 – 2004 St.Fatima Language School (IGCSE), Nasr City, Cairo
International General Certificate for Secondary Education (IGCSE)
Certificates
 ITIL® Foundation Certificate in IT Service Management
Personal Information
DOB: 1/6/1987
Military Status: Exempted
Marital Status: Married