1. Desiree Balladarez
Reedley, CA 93654
(559) 273-7486, dwiest1381@gmail.com
OBJECTIVE: Seeking a position as a PC Technician utilizing extensive skills and knowledge
of hardware, software and computer networks.
MAJOR STRENGTHS
• Over 5 years’ hands-on experience in installation, troubleshooting and configuration of
computer systems
• Highly skilled in installing, repairing and troubleshooting computer hardware and
peripherals
• Well-versed in installing windows, software, applic ations, antivirus and patches
• Committed to learn and relate technical concepts promptly
• Familiar with Windows Server 2012, Server 2016, and implementing active directory
security and policies
WORK EXPERIENCE
Freelancing PC repair technician, –
Reedley. CA
Aug 2014 – Present
Computer Technician (Honorary)
• Troubleshoot hardware and software problems
• Helped end users with hardware, software, cables, networking and operational support
requirements in keeping with industry standard practices
•Ensure that all computers are secured effectively by installing and updating antivirus
software
• Set up and organize IPs appropriately
EDUCATION & CERTIFICATIONS
Reedley High School 1999
Information Technology Support Technician 2015
Networking Ongoing
RELEVANT CAPABILITIES
• Excellent customer service and support skills

2. • Administrative and property management skills
• Superior hardware and software troubleshooting skills
• Able to provide IT and PC Support after hours and on weekends