1. Othman Mohammad Abu-Laban
Address: Amman-Jordan Mobile: +962796102288
+966500717332
E-mail: Othman-14@hotmail.com Nationality: Jordanian
Date of birth: 23
rd
June 1982 Marital status: Married
:::: Objective
To secure a challenging position that allows me to contribute my Customer Service & Computer
skills.
:::: Education
Jan 2002 – Oct 2004 AMERICAN ACADEMY, AMMAN
Diploma in Hotel Management
Jan 2000 – Dec 2001 US AMERICAN HIGH SCHOOL, AMMAN
B Level Scientific
:::: Experience
Augest 2014 – present Viber Business Solution (call center)
June 2012 – Oct 2013 SHARJAH AVIATION SERVICES (SAS)
Customer Service Agent
• Checking guests in at the gate and selling tickets or booking new reservations.
• Checking in baggage or locating lost luggage.
• Handling passenger assistance, seat assignments and boarding passes.
• Assisting with announcements, boarding and any delays or overbooking of flights.
Oct 2011 – Jun 2012 EMIRATES FAST FOOD COMPANY, DUBAI
Manager Trainee
• Shift management, computing time cards and payroll sheets, inventory oversight, keeping
purveyor ledgers and filling out budget sheets.
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2. • Assisting or participating in personnel hiring, evaluation, and termination actions,
scheduling employees.
• Ensuring health and safety (OSHA) compliance and periodically attending to and escorting
inspectors, ensuring preventative maintenance is performed as scheduled, making deposits,
monitoring cleanliness.
• Resolving consumer complaints, authorizing outsourcing, subordinate delegation.
• Ensuring employee compliance with Standard Operating Proceedures (SOP), (OSHA), and
health department guidelines.
May 2009 – Apr 2010 BYBLOS HOTEL 5 STARS, DUBAI
Nov 2008 – Apr 2009 MOSCOW HOTEL 4 STARS, DUBAI
Front Office/Receptionist
• Greeting guests upon arrival to the hotel, accessing their information in the computer
system, retrieving their reservation information, securing a credit card for incidental
expanses and providing guests with their keys.
• Answering telephones, scheduling reservations and transfering callers to guest rooms.
Also,taking messages and distributing mail both to guests and employees of the hotel.
• Answering guests' questions concerning hotel facilities and the hotel's surrounding areas.
Also providing assistance in handling customer complaints, involving management as
necessary. And sometimes, making reservations for entertainment and dining on behalf
of guests as well.
• Compiling bills for hotel stays and handling checkout, where they accept final payment
and ensure that keys are returned.
May 2009 – Apr 2010 DIRECT MKTG &ADVERTISNIG CO., JORDAN
Outdoor/Indoor Marketing Executive
• Analyzing the market, including competitors and consumers
• Executing marketing strategies and campaigns
• Monitoring and arranging the distribution of promotional materials
• Monitoring and coordinating the production of promotional materials
• Overseeing and implementing product distribution
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3. • Attending and organizing sales promotional events and exhibitions
• Coordinating with and reporting to managers to carry out campaigns
• Acting as liaisons between the media, suppliers, and clients
Mar 2003 – Sep 2005 MC DONALDS – JORDAN
Supervisor
• Conducting interviews for open positions and doing the hiring, as well as overseeing the
training of new employees. In addition, disciplining and firing employees, and thus must
be familiar with personnel laws and regulations.
• Handling the payroll, creating schedules and monitoring employee hours.
• Ensuring that the restaurant has what it needs to operate. This includes ordering food for
the kitchen and planning menus, which is often done in collaboration with the head chef.
• Ordering prior to need and delivering on a timely basis what the restaurant needs such
as linens, paper products, computer equipment, furniture, cleaning supplies, etc.
• Ensure that the restaurant meets all code and licensing requirements, from dealing with
food inspectors, getting liquor or other required operating licenses, to renovations and
repairs.
:::: Skills & Languages
• Arabic: Mother tongue.
• English: Fluent written & spoken.
• UAE Driving License
• Software & ERP Systems: MS Office, FIDELIO, OPERA,
• Reliable, patient and result oriented with a clear vision.
• Ability to learn quickly and adapt to changing environment.
• Strong leadership skills and active team player.
• Effective and efficient time management skills and ability to work under tremendous work
pressure and meet with the deadlines with ease efficiency.
:::: Hobbies & Interests
• Travelling
• Football
• Cars & Motors
:::: Referees
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4. Mr. Amjad Abdul-Hadi Dr. Ahmad Al-Qadrey Mr. Marwan Abu-Laban
Front Office Manger Dentist Branch Manager
Capitol Hotel Dubai Al-Razi St.,Al-Hussein Jordanian Investment Bank
+971503554361 +96265624708 +96264777212
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