1. Profile
Name :Izabel Zlatareva
Sex : female
Date of Birth : 10 June 1971
Nationality : Bulgarian
Address : ul.General Kovachev 4a, Dragalevtsi, Sofia, Bulgaria
Email : izizlatareva@abv.bg
Telephone : +359 877 652404
Working Experience
01.11.2012 – up to now
ACCOR GROUP
Novotel Sofia
4 star hotel
Housekeeping Manager
Responsibilities:
Daily supervision of the entire operation to the Housekeeping department ensures that
the stocks /linen, rooms amenities , cleaning items ,etc./ are well managed and
preparing monthly reports ,such as Inventory ,according to the Room Division Manager
instructions.
I participates in setting up the rules and procedures for the benefit of department
according to the guidelines given by Room Division Manager to respect the standard of
the brand Novotel.
Monitor evaluations of each member of my staff at least once a year and makes flash
evaluations twice a year.
Inspect systematically those different sections and areas under my responsibility and
look after their cleanliness and general aspect
Help in ensuring that internal training courses are organized in my service , conduct
training sessions when needed and establish training programs when required.
In the absence of the Room Division Manager, convene meetings with the personnel at
regular intervals for information purposes.
2008 – 31.10.2012 :
Hotel Meg Lozenetz
3 star hotel
Hotel Manager
Responsibilities:
Organizing and managing of current operational procedures;
financial management – planning and controlling; setting up,
implementing and controlling operational and strategic goals;
organizational chart, standards and procedures for personnel
management; cost control and revenue analysis:
regarding the service of different formats of events; implementing
of a new Property Management System in order to improve the
service quality, guest satisfaction, cost control, process
effectiveness, information system, marketing planning and
budgeting; planning and permanent control of the business
effectiveness;17 rooms, 10 staff members

2. under supervision
2006 - 2007 :
Hotel Princess Sofia
4 star hotel
Office Manager and Assistant of Executive Housekeeper
Responsibilities:
Weekly action plan for HKD; schedule of the personnel; control on the work
of supervisors;600 rooms,75 staff members under supervision
2000-2007 :
Hotel Princess Sofia
4 star hotel
Supervisor Housekeeping Department
Responsibilities:
Control on the work of chambermaids and laundry service
Trainings of new staff ;attend to keep quality of service accordingly
standards of Princess hotel chain.
Education
1999 - 2000 :
Specialization of European and International Law
1985 - 1990 : Language Lycee “Henri Barbusse” - Vratza
Diploma: yes, Spanish language
Languages
Bulgarian : Mother tongue
Spanish : intermediate, written and spoken
English : intermediate , written and spoken
Russian : intermediate, written and spoken
Italian : intermediate , spoken
Additionnal Skills
Profound knowledge of one of the main multiproperty management systems in the
Hospitality Industry for hotels and F&B Depts. –Micros Fidelio.
Well organized with a strong view on the time management, achieving goals, working
under pressure; very good communication skills and team building capacities including
ability to train, coach and motivate the personnel into following and achieving corporate
goals; ability for independent management of multiple tasks in a professional manner
with excellent problem solving skills
Driving license -no
Relevant Network
Bulgarian Hotel and Restaurant Association, National Hotelier Management Club,
Sofia Tourist Chamber,
All major business providers – TO, TA, Corporates, active on the destination and in
Bulgaria