Slide deck for the content presented during the Halifax Virtual Trailblazer Community Meetup held on May 21st, 2020.

1. Virtual Trailblazer
Community Event
COVID-19 response and
resources from Salesforce
Peter Fares, Salesforce
Prag Ravichandran, CloudKettle

2. Agenda
Highlight Salesforce response
to the crisis and share non-
technical resources that are
available
Salesforce Response
& Resources
Salesforce Technology
Resources
Impact on the year
Highlight on technology
resources (products, training,
etc.) that are available
Provide an update on the year
and the impact the crisis has
made (events, Salesforce
releases)

3. Salesforce Response & Resources
Resources available to you and your company during
these challenging times

4. • One of the first companies to restrict
employees from travelling due to COVID-
19
• 50,000 employees restricted to travel
• Marc Benioff makes 90-day no layoff
pledge
• Challenges other CEOs to do the same
• No layoff decisions in the Crisis phase
• Three phase approach: Crisis, Recovery, New
Normal
Putting the safety of customers and employees first
Salesforce Response to the Crisis

5. • Partnering with various organizations
Salesforce procures 50 million units of
PPE for hospitals and organizations - Link
• Initiative started in Mid-March, where Benioff
started PPE Blitz spending $25 million on PPE
• 747 Full off PPE sent from China to New York
• As of May 5th, 20 million units delivered and
more on way
• Created Trailmix on experience
• “Get Started with Sourcing PPE” highlighting on
how they did it – Link to Trailmix
Procuring PPE to help combat the virus
Salesforce Delivers Personal Protective Equipment (PPE)

6. • New York City partnering with
Salesforce to build a contact tracing
application on the platform
• Track down and test everyone who’s come
into contact with COVID-19
• Salesforce will deploy a call centre,
CRM and Case Management as part of
the application
• Initial phase up and running by end of May -
Link to Article
Leveraging platform to help flatten the curve
New York City Partners with Salesforce

7. • Weekday Series focused on Wellbeing breaks
for both for the body and mind
• Take 30 minutes out of your day to focus on personal
wellbeing
• Weekdays at 9 am PT (M/T/TR/F)
• Link to Schedule
• Link to Videos
• Example of topics and presenters:
• Managing anxiety and sleep – Arianna Huffington
• Cooking at home recipes – Bill Corbett
• Insightful advice during pandemic –Deepak Chopra
• Updates on the COVID-19 Crisis – Larry Brilliant
Virtual Weekday Series
B-Well Together: Wellbeing Series

8. • Provide customers thought leadership, tips
and resources from Salesforce
• Communicating to Customers in Times of Change
• Re-imaging Virtual Events
• Pivoting an In-Person Event Into a Virtual
Experience
• Salesforce World Tour Sydney (Australia) had to be
changed to a virtual event in 10 days, normally
takes 6 months to plan – Link
• Salesforce’s largest conference in Asia Pacific
region, attracting 10,000+ attendees
Virtual Weekly Series
Leading Through Change Series
Link

9. • Provide a forum for community and
conversation with peers
• Hear from our community of Trailblazers on how they
are managing through the crisis
• Business leaders sharing tips with each other
• Marc Benioff fireside chat with Starbucks
President and CEO Kevin Johnson
• Discusses Crisis Response and Recovery Starbucks
went through – Link
Virtual Weekly Series
Leading Through Change Series

10. • Providing community with the latest data relating to COVID-19
• Shared through Tableau, have access to global COVID-19 data – Link
• Analyze using Tableau interactive dashboard – Link
• Data sets on Government, Healthcare, and Economy data relating to COVID-19 - Link
• Weekly time-lapse of COVID related data since March, updated every Friday – Link
Virtual Weekly Series
Leading Through Change Series

11. Salesforce Technology Resources
Solutions and resources available to you and your
company during these challenging times

12. • On May 4th, 2020, Salesforce re-launched
Work.com which focused on:
• Helping companies reopen safely:
Leveraging Expert advice and trusted data
from Tableau
• Return to your workplace: Workplace
command center to help assess employee
and workplace readiness
• Workforce Reskilling: Deliver learning with
myTrailhead to help reskill employees
• Respond to crisis: Emergency response
management to help respond to crisis
Suite of applications, expert advice and data to help companies reopen safely
Work.com: Reopen, safely
Link

13. • Workplace Command Centre: Single
pane of glass for readiness to return back to
work
• Review employee wellness data
• Shift scheduling for employees
• Determine if training is being completed
• Dashboards with various data
• Emergency Response Management:
Respond to the crisis
• Contact Tracing and Test Scheduling
• Patient Triaging and Evaluation
• Patient Engagement and Monitoring
• Streamline Emergency Response process
High-level overview of the Work.com App Suite
Work.com: Suite of Apps

14. • Free 90 days Salesforce Care solutions to help companies respond to their challenges
• Pre-configured solutions with Salesforce support, customization may require assistance
No cost solutions to help with response to the crisis
Work.com: Salesforce Care
Area of Focus Description Solution
Customer Support
Pre-configured customer and employee support
instance to help respond to inquires
Service Cloud suite and
Communities
Social Community
Engagement
Enable users to monitor COVID-19 related
conversations about their company
Marketing Cloud
Social Studio
Small Business
Support
Salesforce essentials, out of the box CRM, for small
businesses to help with sales and service
Salesforce Essentials
Analytics
Enable small businesses to make data-driven
decisions
Tableau
Link

15. • Document collaborate tool to enable remote
teams to work together on files,
spreadsheets, and presentations
• For all existing Salesforce customers, Quip is
offered free until September 30, 2020
• Unlimited Quip Users
• Unlimited Storage
• Group chats and 1-1 messages
• Desktop, tablet, and mobile access
Free Quip for all Salesforce customers
Work from Home with Quip
Link

16. • Tableau acquired by Salesforce in June 2019
• With physical distancing measures in place,
Tableau hopes you take advantage of this by
picking up a new skill
• Tableau eLearning are now free for 90 days
• Various courses based on your role
• Consumer vs Designer vs Data Scientist
90 days of eLearning for free
Learn from Home with Tableau eLearning
Link

17. • Trailhead trails created by Salesforce on
various resources - Link
• Working from Home advice
• Wellbeing and Camp B-Well
• Trailhead Live resources (Webinars, Live videos)
• Curated AppExchange COVID-19 Resources, helping
you find AppExchange solutions based on needs -
Link
• List of pre-defined questions that link you to App-related
answers – “How can we safely back up data?”
COVID-19 Trailmixes and Curated Apps
Resources from Trailhead & AppExchange

18. Impact on the year
Impact from crisis on physical events and releases

19. • All physical events for remainder of the year
will be reimaged virtually
• Virtual MuleSoft Connect – Scheduled for May
20, June 4, June 25 – Link
• Virtual TrailheaDX – June 25 – Link
• Virtual Salesforce Connections - TBD - Link
• Virtual Tableau Conference – TBD – Link
• Virtual Salesforce World Tours – TBD – Link
• Virtual Dreamforce – TBD – Link
Reimaging as Virtual Events
Impact on Salesforce Physical Events

20. • Postpone release of Summer ’20
• New Date: May 29-30, 2020 to Sandboxes
• Customer focus has been delaying with COVID-
19
• Rolled out to production in July 2020
• Summer 20 highlights:
• Major updated for Salesforce Flow (after save!)
• In-App Guidance Builder
• Dynamic Forms (Beta)
Salesforce delayed releasing Summer ‘20
Impact on Latest Salesforce Release