1. Mishaal Ali
45 Nottingham Blvd. _ Sherwood Park _ Alberta_ T8A_ 5P1
Phone: (780) 278-4444 • Email: shalooly@gmail.com
Highlights of Qualifications
• Effective oral and written communication skills and ability to represent the
company and project team in a professional manner to the Owner, Architect, related project staff
and the community.
• Completely fluent in 3 languages and conversational in another 2.
• Skilled at prioritizing and completing deadline sensitive tasks efficiently.
• Demonstrated Ability to work under pressure and independently.
• Several years experience in the Oil & Gas industry
• Effective problem solving and negotiation skills strengthened in customer service
roles in the retail sector
• Very familiar with Occupational Health & Safety procedures and regulations,
and camp style living.
Computer Skills
Microsoft Windows (XP & Vista) – Comfortable with the use of both operating systems
Microsoft Office (2003 & 2007) – Including Word, Excel & Powerpoint
Familiar with the use of multiple email clients including MS Outlook, Lotus Notes & multiple
web clients & applications
CareerPath
General Services Coordinator/Facilities Manager July 2012 - Present
Saipem Construction Canada

2. Role description:
Design, manage and supervise General Services activities in line with Corporate/Company guidelines,
procedures, standards and work instructions, ensuring that users can access and use high quality facilities
easily, cost effectively, safely, securely and in a sustainable way for the environment. This includes daily
management of laborers working for the General Services Department
Tasks
• Supervise and manage building leasing contracts
• Coordinate building maintenance and manage relevant contracts
• Manage relations with building owner
• Supervise and manage environment cleaning contracts
• Supervise and manage offices and equipment layout
• Coordinate guestroom facilities
•Support freights and supplies management upon arrival
• Support departments in managing their own remotely archived documents
• Supervise and manage mail delivery and distribution
• Supervise and manage stationery procurement
• Coordinate and maintain company fleet cars
• Manage short term/long term car rental
• Supervise/participate in the management ofnewinitiatives (heavy duty
refurbishments/modifications, welfare activities, etc.)
• Coordinate reporting on General Servicesactivities
• Manage General services annual costs and relevant budget
• In accordance with HSE, grant hygiene and safety on worksite respecting and reducing
environmental impact
• Cooperate with HSE and Security in Emergency Plan preparation and management.
• Supervise & direct labor crewon daily basis to perform various task requested from General
Services department. Daily inspections ofequipment, toolbox talk, FLRA/JHA, timesheets and
delegation oftasks.
Facilities Assistant Manager/Site Wide Services Lead 2010-2011

3. Horton CBI
Imperial Oil Kearl Lake Oil Sands Project North ofFort McMurray Alberta
• •Responsible for 160 trailer facility with over 1000 employees in a very
safety focused project in Northern Alberta.
• Participate or conduct daily safety Pre-start meeting. Field Level Risk
Assessment & Job
• Hazard Analysis.
• Directing and planning essential central services such as , security,
maintenance, mail, cleaning, , waste disposal and recycling.
• Tracking, ordering and forecasting usage of essential services such
as, propane, potable water, drinking water, sewage removal, fuel etc.
• calculating and comparing costs for required goods or services to
achieve maximum value for money such as furniture, trailers, cleaning supplies,
office supplies, safety equipment etc.
• Liaising with upper management & safety departments to ensure
fluidity of operations and to minimize any down time.
• planning best allocation and utilization of space and resources for
new buildings, or re-organizing current premises and ensuring they meet or
exceed safety codes and regulations.
• checking that agreed work by staff or contractors has been
completed safely, satisfactorily, and following up on any deficiencies
• responding appropriately to emergencies or urgent issues as they
arise such as frozen pipelines, power outages, safety breaches etc.
• coordinating and leading one or more teams to cover various areas
of responsibility such as snow removal, plumbing, electrical, janitors, security etc.
• Liaising with client (Imperial Oil) , and other tier 1 contractors to
boundaries, determine material forecasts, project priorities, safety, and
deadlines.
• Tracking or maintaining company fleet vehicles and equipment.
Property Manager 2008 – 2010
Boardwalk
www.bwalk.com

4. Canada’s largest apartment landlord; owning and managing over 31,000 units
• Marketing – kept properties occupied with qualified tenants through
advertising, lead follow-up, and property showings for prospective tenants..
• Tenant relationships - developed rental agreements, selected qualified
tenants, collected deposits and rents, enforced terms of rental agreements, resolved tenant
complaints, and oversaw eviction proceedings if necessary.
• Facility Management – scheduled maintenance and repairs, negotiated
contracts with vendors, regularly inspected the property to ensure it is in good working
order, and quickly resolved emergency maintenance issues.
• Financial Reporting – kept financial records for property operations, and
created monthly financial reports for building owner.
• Owner Relations – kept open dialogue with property owner on vacancies,
tenants, physical condition of property, and financial issues.
• Ensured vacancies are within guidelines by providing effective service to
existing and potential clients.
• Prepared and delivered daily bank deposits and reports.
• Ensured contractors arrived as per schedule, and completed their work as
per contract conditions.
• Ensured proper and accurate inventory management.
• Reviewed and approved payroll/leave…etc for site employees.
• Ensured daily communication with all site employees.
Achievements:
• Extremely effective communications even through language barriers.
• Maintained 0% availability within 2 months of working on a new site.
• Able to transform a problem property into # 1 site in the area.
• Recognized by Company owner as good candidate for upper management.
• Received severalawards and recognition for high level of customer satisfaction
• Nominated by co workers as friendliest and best manager.
Project/Bid Coordinator, Edmonton, AB/Khartoum, Sudan 2007 – 2008

5. SUDAPET is a Sudanese company that provides Project Management Consultancy for all Oil companies
operating in Sudan on behalf of the Sudanese Government. I was hired by SUDAPET to setup and
maintain a temporary office in Edmonton for the project management team while in Canada. The project
was to build 3 high pressure wells in the Southern region of Sudan. Petronas (Malaysian National Oil
Company) was the main contractor for the project and ourclient.
SUDAPET http://www.sudapet.sd/aboutus.php
Petronas http://www.petronas.com.my/
• Coordinated meetings, schedules & reports; including travel arrangements and
expense reports.
• Directly involved with the preparation of requests, bids and contacts for
proposals.
• Assisted in plan and spec analysis in order to provide clear, trackable and
coordinated interpretations of the design/drawings for construction.
• Maintained accurate and up-to-date logs (RFI, Vendor/Subcontractor, Purchase,
Owner etc.),track responses and advised the Project Manager of the status of RFIs.
• Obtained quotations for Notices of Change.
• Coordinated submittals and procured all close-out documents including
warranties and Operating and Maintenance Manuals.
• Acted as liaison with subcontractors in expediting drawings and related
information.
• Liaison between client and contractors to ensure sensitive bid policy &
procedures are dealt with according to government regulations, and that deadlines are met.
Achievements:
• Selected for high level communications skills and international experience.
• Able to set up office and start objective within an extremely short period of time.
• Successfully promoted the project to prospective contractors despite the political
situation.
• Presented as a candidate for promotion by learning and understanding
construction methods and developing good construction management skills.
Customer Service Rep, St Catharines,ON 2004 – 2007
SITEL
• Handled calls in a fast paced environment and improve call answer times.
• Ability to empathize with customers and co-workers.

6. • Troubleshoot & resolve complex billing or technical issues.
• Increase customer retention by resolving conflicts and deescalating calls.
• Increased profits by convincing customers to pay their bills on time.
• Ability to communicate effectively even through language barriers.
Achievements:
• Selected to be team leader within short period of time.
• Nominated for and received severalawards for outstanding service or best team
leader.
• Selected to work on high profile accounts to diffuse high stress situations.
• Retained more than %50 of customers contacted.
• Recognized in multiple departments for ability to adapt and take charge.
Owner/General Manager 1998 – 2004
3-4-1 Pizza & Wings
Successfully owned and operated a pizza & wings franchise in a the highly competitive market of
Niagara Falls, Ontario.
• Participated in all aspects of the business from food preparation and delivery to
marketing and staffing.
• Supervised staff and ensured policies and procedures were followed
• Prepared daily/weekly/monthly paperwork including sales reports and payroll
• Provided customers with friendly service and product knowledge
• Prepared weekly inventories and ordered stock
• Recruited, hired, supervised, scheduled and motivated staff.
• Maintained excellent relationships with contractors and suppliers.
Achievements:
• Increased productivity which in turn increased profits.
• Decreased employee turnover rate by providing a fun, fair and efficient
work environment.
• Able to secure profitable contracts with neighboring schools and
businesses

7. • Introduced new menu item which became Best sellers
• Received multiple recognition awards for service and product.
Education
• 1998-2000 Brock University – St Catharines, Ontario, Canada
Completed several business courses on a part-time basis including:
• Business Analysis & Reporting
• Operations Management
• Introduction to Financial Accounting
• 1993-1997 University ofCarol Davila – Bucharest Romania
• Dentistry
• 1990-1993 Comboni College Khartoum, Sudan
• GCSE University of London – O-Levels
Languages
• Completely fluent in English, Arabic, and Romanian
• Conversational in French & Italian.
References
• Excellent references available upon request