1. Daren Wright
Address 54 Proctor Way Home : N/A
Eccles Mobile: 07872325803
M30 7WF E-Mai :
daren.wright@me.com
A results focused Property Management / Project Professional with an excellent track record in
Service Delivery, Property Maintenance, Problem Solving, Customer Service and Co-ordination,
whose cultural awareness and ability to work within and influence cross-functional teams has
consistently added value, reduced spend and improved service delivery.
Career Summary
Salix Homes, formerly New Prospect Housing, Salford Council
Project Officer 2007 - to date
Previously Maintenance Technical Advisor
Salix Homes manages around 10,500 council-owned properties across Central Salford in Greater
Manchester. They are an Arms Length Management Organisation. They are responsible for
housing management and renewal services.
Role: I have worked within the sphere of social housing for in excess of eighteen years. I
currently work as a Project Officer, initially for New Prospect and recently at Salix Homes. My role
has a wide remit, and I have experience in:
• Tenant Liaison working on Decent Homes Schemes supporting and communicating with
and dealing with any issues for customers and vulnerable customers while maintenance
work is undertaken.
• Sending brochures and sending out other communication to tenants such as notification
letters for information regarding works to be undertaken and start dates of schemes
• Supporting and sometimes re locating vulnerable tenants and working with carers and
families if the maintenance works can be an issue for customers who have health issues
• Contractor Management ensuring contractors meet KPIs and SLAs keeping regular
communication and holding site meetings and ensuring works are of an excellent standard
• Ensuring that work is carried out in the most cost effective manner.
• Ensuring compliance with legislation / approved codes of practice for a variety of differing
disciplines
• Ensuring consistently high level of service and performance from procured contracts,
suppliers and contractors.
• Assisting in the preparation of technical briefs on projects, identifying appropriate design
standards and life cycle costing/ maintenance implications
• Ensuring KPIs are met
• Providing specialist advice in respect to the condition of property and strategies for
maintenance and repairs as appropriate.
• Undertaking pre and post inspections of maintenance work to ensure compliance with
specifications or Service Level Agreements as appropriate.
• Investigating formal and informal complaints regarding maintenance issues I have been the
investigating officer and communicated both between the customers and contractors to
resolve maintenance complaints, I have issued repairs after inspecting poor quality works
and ensured the contractor revisits if the work is not up to standard
• Investigating and providing detailed technical reports for compensation claims taking
photographs and investigating and taking measurements and occasional court
appearances

2. • Liaising with tenants / clients / contractors to facilitate time and cost efficient repairs /
upgrades ensuring Best Value.
• Ensuring consistently high level of service and performance from procured contracts,
suppliers and contracts.
• Providing specialist advice in respect to the condition of property and strategies for
maintenance and repairs as appropriate.
• Training housing staff on maintenance issues within a call centre and housing offices
training staff how to input the correct SOR codes and descriptions
• Lead /co ordinate on project meetings
• Delivery of Decent Homes Schemes and projects including:
o Asbestos Removal
o Eco Pod heating
o Removal and re fitting of lift gear in domestic dwellings
o DDA Projects
o Kitchens, bathrooms, roofs, electrical, windows, heating systems
o Structural high rise works and block cladding schemes
Achievements: Member of several strategic panels / committees influencing change
and improving service delivery, including void management panels /
committees.
Shaping policy and procedures for effective resolution of formal and
informal maintenance complaints.
New Prospect Housing
Maintenance Technical Advisor and Maintenance complaints 1998-2007
Role: My main duties included:
• Training housing office staff and call center staff on maintenance issues such as correct
diagnosis of repairs and SOR codes
• Customer service role Investigating formal and informal complaints regarding
maintenance issues
• Meeting tenants and taking statements, writing reports and taking photographic
evidence and measurements
• Ensuring our tenants were left with a great impression of the company when I was
dealing with complaints and ensuring the company’s reputation wasn’t damaged using
customer care skills and building a trusting relationship with tenants
• Undertaking maintenance inspections regarding customer complaints
• Undertaking technical reports and investigating and ensuring the correct work priorities
and schedules of rates were issued by staff to ensure staff Get it Right First Time and
ensuring no delays to repairs for our customers and contractors
• Organising toolbox talks on a weekly basis with staff
• Organising meetings with our own in house maintenance team and our partner
contractors to ensure the correct quality delivery of repairs on time and ensuring value
for money and cost effectiveness.
A - Z Security
Security Operations Supervisor 1992 -1997

3. Previously Senior Security Officer
A-Z Security specialised in providing static and mobile security personnel to a number of Council
owned properties, including high risk areas, such as children’s homes.
Role: My main duties included:
• Managing security personnel including one to ones and appraisals
• Planning rotas
• Day to day liaison with clients and other stakeholders, such as Police
Pandora
Warehouse Factory Operative 1989 - 1992
Pandora produced a variety of food items.
Role: My main duties included:
• Ensuring the machines were working and carrying out general maintenance on the
machines
• Warehouse duties
Cresta Aluminium
Window Fabrication 1986 – 1989
Cresta Aluminium fabricated and installed window units to commercial and domestic properties.
Role: I worked as part of the domestic installations team, stripping out the previous windows and
installing the new units.
Personal Details
I enjoy Rugby League and have a season ticket to both Salford RLFC and I also support
Salford City FC, I play over 40s football and I enjoy fishing, I am involved with local groups
in Salford which help local people who have difficulties with health care. I have also
organised Fun days in the Salford area and brought on board local organisation such as
Sure Start, Sparky, Salford Council Health advisement team, Greater Manchester Police,
and other groups and this has helped local communities to be involved and not to feel
isolated from access to these services.
Education
MANCAT
HNC Building Services Merit Grade
September 2004 to June 2006
MostonBrook High School for boys, Manchester
September 1981 to June 1985
I achieved seven G.C.S.E. grades A - C
I am currently undertaking Prince2 Project Management
Personal Training and Development
• IOSH – Health & Safety Training
• I am currently undertaking the Prince2 Project Management course
• Customer care training