1. Jason Whitmore
11 Mulberry Court, Tompion Street, London EC1V 0HP
Mobile: 07881 953 484
Email: lanyens@msn.com
Dedicated and versatile Facilities Manager who has successfully managed high profile corporate office buildings providing
a complete facilities service. Customer focussed and results driven with a track record of implementing changes cross
process and people.
- Strong communicator
- Delivering organisational change
- Excellent organisational skills
- Managing staff and contractors
- Good understanding of different
systems and procedures
- Problem solving/issue resolution - Working knowledge of health
and safety
- Overseeing projects
CAREER HISTORY
Society of Chemical Industry, November 2015-Present (Contract position to early Jan 2016)
Facilities Manager
Short term contract for in-house facilities team
• Review and implement health and safety strategy for the Society including the creation of a security threat
procedure in the absence of one before my arrival.
• Train permanent FM, facilities staff, Society staff and tenants in H&S procedures.
• Manage team delivering conferencing and front of house services.
• Manage facilities for grade 1 listed building in prominent Central London location.
• Manage recharges to tenants and external clients for conferencing services and building services.
Amey (TUPE Transfer from Enterprise PLC), September 2013-October 2015
Facilities Manager
• Main client interface for an account contributing circa £6m to the Tri-Borough Total FM Contract.
• Managed facilities for a number of key corporate properties in Central London, which includes a 22 storey office
complex, a Coroner's Court and a Mortuary.
• Ensured statutory compliance to key corporate buildings housing up to 2500 staff.
• Managed service streams (hard services (M&E), cleaning, mailroom, catering, porterage, landscaping, security)
delivery according to contract, indirectly managing circa 100 staff.
• Carried out monthly property inspections to identify building faults, and health and safety issues. Provided
feedback to Helpdesk for resolution.
• Carried out accident/near miss investigations, identifying root cause and implementing remedial actions.
• Proactive management of helpdesk tasks to ensure a holistic approach was taken and delivered in line with the
Service Level Agreement.
• Regular meetings with Corporate Property (client team), tenants and other stakeholders to discuss
updates/changes, and ensure smoother implementation.
• Provided a bespoke service for the Lord Mayor’s department to ensure service streams were prepared for official
engagements, this was achieved successfully across all events.
• Worked with a portfolio of more than 20 buildings including corporate offices, libraries, nurseries and depots.
Enterprise PLC, July 2010 - September 2013
Service Delivery Manager
Responsible for key areas of the contract including the following:
Facilities:
• Managed soft services – catering, cleaning, security, reception, porterage and mailroom – to 22 storey corporate
building in Westminster.
• Improved the customer experience which was measured through testimonials.
• Successfully renegotiated a number of agreements between service providers (contractors) and the Council that
had previously been stalled.
• Delivered a first class service that the customer had not experienced before.
(cont)
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2. Fleet Management:
• Managed and administered the fleet car pool for Westminster Council including the purchase of new cars for
salary sacrifice scheme, leasing vehicles for key Council services (Home to School Transport, Social Services, etc.),
arranging servicing & repairs, and fuel cards.
• Saved £250 per month negotiating with TFL over congestion charge for mailroom service fleet.
• Saved £250 per month negotiating a reduction of surcharges with the Council's fuel card supplier
Parking Suspensions:
• Managed the operational team installing and removing parking suspension notices and public notices around
Westminster.
• Delivered a contract worth £480,000 with costs of less than £320,000.
• Re-wrote Operations Manual for the delivery of the service to increase output and improve behaviours of
members of the team.
CATCH22, May 2009 – July 2010
Temporary Worker
Various temporary positions for the above agency, which included among other assignments:
November 2009 – July 2010, Ambulance Driver, University College London Hospitals
ANDERSELITE, June 2003 – May 2009
Senior Recruitment Consultant
• Recruitment of permanent and temporary Facilities Managers.
• Used sales, business development and marketing techniques in order to attract business from client companies.
• Built relationships with clients to develop a good understanding of the technical aspect of the roles and the work
culture, to find the best fit candidates.
• Advertised vacancies appropriately by drafting and placing adverts using a wide range of media such as
newspapers, websites, magazines.
• Identified and approached suitable candidates, headhunted some successful candidates for placement.
• Received and reviewed applications, managed interviews and short-listed candidates.
• Checked references and suitability of applicants before referral to employers for interview.
• Arranged interviews for suitable candidates with the clients.
• Informed candidates of the results of interviews and prepared letters of appointment.
• Negotiated pay and salary rates, finalising arrangements between client and candidates.
• Offered advice to both clients and candidates on pay rates, training and career progression; reviewing
recruitment policies to ensure effectiveness of selection techniques and recruitment programmes.
CATCH22, Jan 1996 – Jun 2003
Senior Recruitment Consultant
• Worked with a number of high profile clients, including working exclusively with two of the company's top 5
clients.
• Managed between 80 and 120 temporary workers on a daily basis.
• Delivered £250,000 profit on £1.1m turnover desk
• Trained and mentored other recruitment consultants.
JAMES RONALD & SONS LTD, Jun 1991 – Jan 1996
Sales Clerk
• Sold carpets and underfelts to retailers throughout the South East, planned delivery schedules and managed
warehouse staff and drivers.
INTERESTS
Keen sportsperson, cycle to and from work as well as trips at weekends, playing for local football team and enjoy skiing
holidays. Reading a range of subjects from science fiction to economics and experiment with cuisine.
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