1. Devin Thompson
Apt.k, 5305 Thicket hill ln.,
* Raleigh, NC, 27607
 Phone (908)468- 1847
 JaviDelDR21@yahoo.com - preferred
Objective
To obtain long term employment with a company who has a positive, forward outlook and that will
allow me to advance to my full potential as a self-motivated service focused professional seeking to
leverage experience and education as a mechanic.
Summary
Detail-oriented individual who exemplifies professionalism, and an ability to manage multiple projects
and tasks at any given moment. Demonstrated history of successful automotive service. Highlighted
leadership qualities and the ability to work with people from varying backgrounds, while implementing
team values.
Xerox (Apple) (iOS Tier 2) Senior Advisor 06/2014
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Utilizing tools and training to fully diagnose and troubleshoot my customer’s device and/or iOS
software
• Consult with Apple’s other departments directly when needed to ensure the best resolution for
customers
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Provides functional guidance, training and assistance to lower level staff
• Provides assistance, training and troubleshooting support to lower level staff
• Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated
calls to assure resolution to problems
• Prepares standard reports to track workload, response time and quality of input

2. • Assists in planning and implementing department goals and makes recommendations to
management to improve efficiency and effectiveness
• All other duties as assigned
Dish Network Satellite Technician/Installer 06/11— 5/14
• Evaluated the site for installation and planned the area for the placement of satellite dish and other
related equipment.
• Trained the customers in the installation process and working of the satellite TV.
• Maintained the inventory of the equipment and placed the orders in accordance to them.
• Prepared the appropriate documents necessary such as installation and maintenance process.
• Administer the installation process to be of the highest quality to ensure customer satisfaction.
• Maintained all the necessary safety regulations at the job site.
• Installed the satellite dish in the commercial and residential areas, inspected the site to ensure that
there is no obstruction in receiving the signals.
• Ensured that all the building permits, apartment permissions and the government ordinances are in
order prior to installation.
• Trained the customers in the usage of the equipment and the installation process.
• Prepared all the necessary documents for the work site such as the installation and maintenance
work carried.
• Maintained the inventory of the equipment and audited it regularly to order equipment in
accordance to the stocks.
• Ensured that all the safety regulations and procedures are followed at the job site.
US Army National Guard Light/Heavy Vehicle Mechanic 12/2008 -
Present
• Oversee full service diagnosis and repair of United States Army vehicles
• Train and direct peer technicians ensuring effective operations
• Responsible for multimillion dollar inventory maintenance
• Perform all duties with positivity, integrity, and professionalism
• Responsible for the diagnosis and repair of trucks and trailers
• Repair air brakes, clutches, springs, and perform engine replacements.
• Perform monthly preventive maintenance services
• Complete necessary paperwork in a timely and accurate manner

3. • Oversee inventory and replenish supplies as needed
Key Skills
Ranked 2nd leading senior advisor of the site
Wheeled Vehicle Automotive Mechanic Course
Junior Leaders Maintenance Orientation Course
Trainers Workshop Course
Education
01/10 - 10/11 Francis Marion University
09/05 - 05/09 Ridge View High School
Willing to Travel  Available for Full-Time & Contract Assignments