1. Anita Fernando C
Mobile : +91 9884410544
Email : anita.fernando@tcs.com
A Self-Motivated,Goal-Oriented,Post-Graduate professional with proven record of
achievement across diverse & challenging assignments,Quality Leadership,Project /
Program Management, Process Improvement and Consolidation in IT and Service Industry.
Summary : a Team Manager?
• Over 14 years of experience which includes other industry experience of 2 years in
Merchandising and 12 years of work experience in Software,Banking,Telecom,Virus
Removal specialized in Project / Program Management and Operation processes.
• Currently working in Lloyds Banking Group handling build, deliver and support
activities of environments by following SDLC and Project Management frameworks for the
Verde Portfolio related projects.At present leading 2 Complex Data Migration & Event
Migration programs for Sabadell.Critical Projects like Unsecured Lending on Phase 1 has
been delivered successfully,following which is Phase 2 on the verge of Completion.
• Specialized in Project Management, Process Consolidation, Process Transitions,
People and their Performance Management.
• Prince 2 and Six Sigma methodology practitioner in process management.
• Excellent Communicator known for leveraging technical,business & financial
acumen with Client Execuives,Management & their respective teamsExpert in agile and
waterfall project management methodologies. Able to manage large project teams and
known for high-quality deliverables that meet or exceed timeline and budgetary targets
Skills Summary
Project Management:
Process Management
Stake Holder Management
Change Management
Risk Mitigation
ImplementationIT Project Lifecycle:
Requirements Analysis
StageGate Analysis
Costing & Budgeting
Project Scheduling
Environment Provisioning Value-Added Leadership:
Cross-Functional Supervision
Team Building & Mentoring
Client Relations & Presentations
Business & IT Planning

2. Vendor Management
Achievement Highlights:
• Lead teams across broad technical, financial and business disciplines. Focused
teams on business objectives and tracked progress to ensure project milestones were
completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data.
Anticipated and managed change effectively in rapidly evolving global business
environments.
• Defined processes and tools best suited to each project. Moved between agile and
waterfall approaches depending on project specifics and client goals, creating detailed
project road maps, plans, schedules and work breakdown structures.
• Honored with several awards – Emerald Go-Getter,Best Team Lead,Classic Call
Program / Project Management
• Understanding the project requirement in detail involving Project / Business
teams along with LBG Senior SME’s, Domain Experts from Platforms.
• Prepare a detailed plan for build activity based on the requirement given by the
Project SME’s.
• Followed the SDLC framework by involving the required teams in all activities like
Requirement gathering/analysis, design, development and delivery of the product.
• Working closely with all stake holders, from both Onshore and Offshore monitoring
the project progress and sharing the Status, Milestones, Risks & Issues with the
Business teams.
• Extensively used the Tools for preparing estimates, project planning, etc.,
• Giving regular updates to all stake holders on regular basis through Internal
Trackers, MIS, etc.,
• Effectively managing all three aspects of Project Management Cost, Time and
People through appropriate tracking mechanism.
• Preparing IBC & FBC for the project using techniques like comparison method and
baseline method which is further shared with the Senior Management for approval.
• Strictly adhered to the CR process and supported the new requirements of the
project.
Portfolio Management
• Managed 30+ & 90+ delinquencies for various product lines and ensured that
management requirements are met every month.
• Driving the team members towards achieving the targets which includes POF,
minimizing Losses and Increasing Recoveries with high degree to process adherence in
the deliverables..
• Implemented tele-calling strategies for both early and recovery buckets in order to
enhance the contacts which resulted in high productivity and cost effectiveness.
• Periodic training were given to the field and tele-calling agency managers in order
to update the latest norms which were formulated by the controlling bodies and ensured

3. that teams are driving these norms to their team.
• Customer calls played with various functions to highlight process gaps, current
customer experience.
• Call listening sessions held frequently with line to highlight and fix coaching
opportunities.
Vendor Management
• Identified appropriate field and tele-calling teams which are best in the market and
engaged them for the Portfolio depending upon the their skill set.
• Instrumental in designing payout & incentive proposals for the agencies in order to
keep them motivated and deliver their day to day duties with very high degree of integrity
without compromising the service standards which are required by the governing bodies.
• Regular meetings where conducted with Channel partners to discuss about the
business requirements and ensuring their involvements on daily activities.
• Regular audits were conducted in the agencies to ensure that high degree of
compliance and integrity were followed at all times.
Team Management
• Lead & coached team members to deliver the business requirements as well
hygiene factors.
• Planned & drove individual / team assignments to achieve goals with 100%
compliance of policies.
• Motivated and timely recognition of best performers.
• Conducted Employee engagement programs to retain talent and for a better
working atmosphere.
• Delegation of tasks done based on skill set of employees. Employees groomed to
handle higher responsibilities by creating opportunities, checking potential and thus
creating an effective back-up line.
• Ensured employees utilized ad-hoc responsibilities assigned to break monotony of
their jobs and to check their readiness for handling next level.
• Aligned business goals with employees through goal sheets, score card & Variable
incentive plans.
• Regular informal & formal reviews conducted, feedbacks documented, progress
discussed, action plans chalked out, followed-up and employees updated on
improvement.
• Career plans discussed, fitment checked and team members placed laterally and
vertically.
Projects Handled in TCS
 Client NameLloyds Banking Group.Project TitleVerde Platform Projects.Period August
2014 – Till datePosition Lead Environment Delivery Manager– AMI CIO
QA.ResponsibilitiesBeen the Lead for Verde Platform and delivered projects,guiding team members on
the Environment support activities including planning & risk analysis
 Understanding the project requirements in detail involving the various team who can provision &
support the project during the various phases of testing (ST/SIT/NFT/UAT/OAT).

4.  Managing teams from Client side, Competition and Internal team who are based out of Onshore
and Offshore locations.
 Liaison with various teams engaging them as per the program requirement given the Client.
 Managing Onshore / Offshore build and delivery activities. Take regular updates from them. Also
managing resources and the project budget by having appropriate tracking mechanism.
 Preparing IBC & FBC for the project using techniques like comparison method and baseline
method which are used by Senior Management for approval process.
Ensure the project deliverables are adhering the process set by the Client.
Key LearningsUnderstanding the project test requirement. Thorough knowledge of SDLC / STLC.
Guiding & Monitoring team on delivery & successful implementation
Understanding project details through SME's and Domain Experts.
Thorough understanding of CR process in project management.
Group Release Environment Management for E2E testing.
 Client NameTelstra TeleCommunicationsProject TitleTelecom ProvisioningPeriod May
2012 – July 2014.Position Team Manager – Error ProvisioningResponsibilitiesAs a Team
Manager had followed project life cycle like planning, designing and developing which involves planning
and arranging infrastructure requirements, people / manpower (hiring, training & induction), costing and
involving other key stake holders like IT, HR, Admin teams for a smooth execution.
 Had setup Inhouse Training & Quality team to ensure all the team members were monitored
closely and regularly trained on process requirements.
 Driven the team to meet the requirement specified by the client.
 Ensure CSAT Scores are met every month as per Clients requirement.
 Successfully cloned the present Error Provisioning space into NBN inorder to meet market
trends,planned,tested and organized before going live
• Planned, arranged and supported the Business Continuity Preparedness checking on quarterly
basis as a part of RSCA ProjectTelstra Corporation Limited is Australia's
largest telecommunications and media company which builds and operates telecommunications
networks and markets voice, mobile, internet access, pay television and other entertainment products
and services.Key LearningsPreparing effective training plan for new recruits.
• Doing effective quality checks and giving appropriate training to the team members.
• Planned for various workshops to give a regular update about the process.

5. Involved all the stake holders at every stage of project and effectively utilized them to meet the overall
requirement.
 Client NameSymantec CorporationProject TitleAnti Virus RemovalPeriod September
2004 – April 2012Position Lead Domain SME & Team ManagerResponsibilitiesReviewed the
inherent systems to have a clear understanding of the business processes and associated system’s work
flow.
 As part of Domain SME, I have provided support
 In understanding the Business needs
 Identifying the Gaps in existing system and process
 Provided improved solution to mitigate the gaps
 Analyzed Risks and provided control to enhance the process.
 Conducting workshops and brainstorming sessions.
 Provided support in writing Business Requirement Documents
 Supported in Functional Specification reviews
Managed a team of Escalations and Complaints, which involves troubleshooting difficult viruses &
handling irate customers. Worked as a Data Management Lead in regards to incentives
ProjectNorton AntiVirus, developed and distributed by Symantec Corporation, was providing
malware prevention and removal during a subscription period. It used signaturesand heuristics to
identify viruses. Other features included in it were e-mail spam filtering and phishing protection.
Symantec distributed the product as a download, a box copy, and as OEM software. Norton AntiVirus
and Norton Internet Security, a related product, held a 61% US retail market share for security suites
as of the first half of 2007. Competitors, in terms of market share in this study, include antivirus
products from CA, Trend Micro, andKaspersky Lab.[1]Key LearningsRequirement Analysis processes.
Understanding & Catering to actual customers(Feeling their pulse)
Understanding the uses of tools and techniques.
Methodologies used for scoping the objective for the migration.
Understanding the importance of the upstream and downstream stakeholders.
Preceding Experience in Other industries – 3+ years
From July 2002 to August 2004 in Merchandizing & Software Maintenance Officer with M/s. Farida
Newline Studio,which was a leading Shoe & Leather Goods Manufacturer - Responsible for creating
samples and procuring orders in Bulk with Clients such as Florsheim,HushPuppies,Deichmann etc & also

6. maintained an in-house software for Job Cards
Education Summary
2002 – 2004 Masters in Computer Science – Bharathidasan University
1999 – 2002 Bachelors in Computer Science – Anna Adarsh College, Chennai.
2002 Diploma in Java Programming

7. maintained an in-house software for Job Cards
Education Summary
2002 – 2004 Masters in Computer Science – Bharathidasan University
1999 – 2002 Bachelors in Computer Science – Anna Adarsh College, Chennai.
2002 Diploma in Java Programming