Walid Kerbaje has over 17 years of experience in facilities operations management in the UK and Saudi Arabia. He has managed facilities for universities, healthcare organizations, and commercial real estate. Some of his responsibilities have included managing maintenance staff, laboratories worth over $700 million, and ensuring customer service levels were met. He is skilled in budgeting, business development, and optimizing operations to maximize profitability.

1. Walid Kerbaje
M: +966 567 39 38 97 E: wkerbaj@aol.com
Operational Management
 Senior 
Senior Facilities Operations Manager, with 17 years of experience in the UK
and 3 years in the KSA.
Highly resourceful with wealth of experience optimizing facilities and
property management for companies within diverse sectors through
outstanding senior-level management, technical and leadership expertise.
Versatile performer with ability to direct comprehensive facilities operations
such as general management including budgets, P&L, staffing, and contracts;
design-build construction/renovation; preventative/grounds maintenance;
and system upgrades... Significant contributor having proficiency in
maximizing company growth and profitability by effectively controlling costs,
cultivating high-margin opportunities, and introducing targeted process
improvements.
C O R E C O M P E N T E N C I E S
• Facilities Management • Preventative • Stakeholder Relations
• Project Management • Grounds Maintenance • Space Planning
• Senior-level Leadership • Multi -dimensional Team • P&L/ Cost Control
• Quality Control Program • Building Start-ups / Turnarounds • Problem Solving
• Business Development • Property Portfolio Management • Profit Maximization
P R O F E S S I O N A L E X P E R I E N C E A N D S I G N I F I C A N T A C H I E V E M E N T S
Facilities Operations Manager 2011–
KAUST Project (King Abdullah University Of Science and Technology) Saudi Oger ltd Thuwal, KSA
• Management of research buildings-related to all soft services and mechanical support.
• Management of maintenance staff for building HVAC, Hydraulics, Electrical and Plumbing.
• Management of 105 state of the art laboratories costing over $700 million.
• Planning, directing, and organizing the general services operations in the labs.
• Responsible for the overall performance of 10 lab coordinators.
• Close coordination between Projects Management/Contractors during construction of new labs in
operational facility.
• Day to day operational activities and minor rectification works to the research buildings ( Common
areas)
• Reviewing work permits, method statements and risk assessments, and ensuring full environmental,
health and safety compliance throughout research facilities.
• Maintaining Service Level Agreements. Ensuring customer service level is met to high standard.
• Use performance management techniques to monitor and demonstrate achievement of agreed
service levels.
• Identifying and managing all facilities related risk. Ensure adequate controls are in place for all
critical laboratories assets and aide in the coordination of the Business Continuity Plan.
• Develop, implement, and manage building operation policy and procedure in-line with the corporate
master plan.

2. Operations and Business Development Manager 2005 – 2010
Rouchmont Investments Ltd
• Promoted to Operations and Business Development Manager at Rouchmont Investments, from Ivoke
a subsidiary company.
• Reporting directly to the CEO.
• Involved in a business unit merger worth £2.8 million
• Secured a national contract with Lifestyle Abbey Care worth around £750,000
• Managing day-to-day business operations from point of inspection to project completion.
• Lead all Operations departments, including Client Services and Facilities Management where
applicable.
• Undertake Operational / Manpower financial control, managing both profit and loss and budgets.
• Developing broad organizational goals, objectives and strategies in accordance with established
mandate and corporate vision as agreed by the Board of Directors.
• Developing and fostering good working relationships with clients to facilitate information sharing to
support the decision making process.
• Acting as Relationship Manager for investors and shareholders on the company investments and
progress.
• Governance of all health and safety matters ensuring support is provided at the highest level, this
includes constructing and implementing the company health and safety policy and environmental
policy.
Facilities Business Manager 2002 –2005
Ivoke Ltd (Part of Rouchmont Investments Ltd)
• Generated new development deals for a consultancy company that focuses on multi-family
residential, commercial projects and nursing homes, including real-estate market analysis.
• Pursued long-term account strategy that maximized profits up to 20% and assisted in cultivating
long-term relationships with the appropriate decision makers.
• Managing PPM contracts ensuring all hard and soft services and equipment are maintained and up
to date.
• Led initiative to produce quantitative and measurable business plans, to prevent inaccurate
performance recording and substantially reduce costs.
• Conducting business analysis, project assessment and feasibility determination. Analysis of data
feed requirements for new models and modules.
• Clarifying client requirements, business needs and project objectives via feedback sessions, client
meetings and workshops, in collaboration with all stakeholders, using SWOT analysis techniques to
determine stakeholder’s interest.
• Identify, design premises policies, procedures, forms, guides and systems.
Facilities Business Manager 1999 -
2002
Stepping Stone
• Responsible for Customer Service Delivery, maintaining Service Level Agreements and general
facilities management.
• Contributing to operational efficiency for well-established organization specializing in managing and
maintaining residential, commercial, and industrial properties.
• Identifying, planning and executing implementation of new business streams.
• Responsible for profit and loss and balance sheet, tracking expenditures, preparing lease rental
agreements, ensuring accuracy and completion.
• Management of contractors delivering both hard and soft services.

3. Business Development - Assistant Manager 1997 –1999
Wcities.com Ltd
• Responsible for web site traffic growth, web site user interface and advertising revenue.
• Working with Online Communications Officer to keep website content up-to-date and ensure
materials are posted in timely manner
C O U R S E
S
3 years Combined Business Studies 1998
London Guildhall University – London, UK
IFMA Facility Management Professional (FMP)
Lean Six Sigma Green Belt (Course in Progress)
P E R S O N A
L
Nationality: British /Lebanese.
Born: 1972.
Mobility: Driving license.
References available on
request.