1. MIGUEL A. MOJSIEJCZUK
26 C. Colonial Drive Rocky Hill, CT 06067-2124 (860)707-6426 miguelmox86@gmail.com
Consistent achievements as performer within the twenty years of Customer Service and Banking experience.
Producing increase in revenues and portfolios through expertise in business development, relationship building
and exceptional follow-up service. Strategic planning experience combine with qualification in staff development,
coachingand management to drive and deliver performance result. Possess a strongbusiness protocol, a pleasant
attitude, uncompromised professionalismand represent well company’s vision and mission.Strongwork ethic with
100% dedication to tasks and company’s goals.
SUMMARY OF QUALIFICATIONS
Outstanding
Customer Service
Bilingual
English/Spanish
Staff Training/Develop.
Supervision/Recruit/Hire
Workshop Planning &
Facilitator
Analytical Skills
Complex Problem Solving
Evaluation of Risk Mgmt.
Anti-Money Laundering
Avaya/Microsoft Office
& Computer
Administration &
Management
PROFESSIONAL WORK HISTORY
Financial Company of Argentina
Former AIG Member
Chief Supervisor, Loan Dept.
Supervisor, Credit Officer,
Credit Risk Analyst
Buenos Aires, Argentina 1996-2014
Credit Cooperative of Buenos Aires Credit Risk Analyst Buenos Aires, Argentina 1993-1994
Bank Quilmes Teller, Customer Service and
Investments Officer
Buenos Aires, Argentina 1981-1992
 Chief Supervisor – Supervised, recruited, Interviewed, hired, created work schedules and evaluated forty-
four employee’s performance. Identified training needs, coordinated, prepared and facilitated “Great
Place to Work” program with active participation of a staff of fifteen staff members. Conducted credit
approvals, new dealer’s approval (Small and Medium Businesses, Mutuals and Unions) to sell personal
loans and credit cards (Year 2013: 175 accounts and 2014: 27 accounts). Administered most aspects of
Avaya CMS server to evaluate calls processed. Kept records, compiled statistical reports concerning
personnel-related data. Provided PC technical support for staff. Recognized as scoring highest (quarter
Feb 2014 to May 2014): retail store’s Incoming Calls (Avaya) 5,219, personal loans approvals 40,757 and
credit cards (Visa) approvals 310
 Credit Officer – Conducted review of Public Institutions and Intermediate entities for new loan
agreement. Bureau creditscores,reports, delinquency,financial statement, ratios and cash flow analysis.
Conducted debt refinancingapprovals for small and mediumsize businesses (Portfolio: 34 accounts = US$
7.4 millions). Processed lending operations, loan payments, and monitored delays in payment, plus
upcoming due payment notices. Created reports on current and potential customers, sales, collections,
risk, operations, state of portfolio, normal debtors and court proceedings.
 Credit Risk Analyst – Researched, gathered documentation for small and medium businesses loans
approval. Financial statements, ratios and cash flow analysis. Compliance of Central Bank Regulations.
 Teller, Customer Service and Investments Officer – Processed Bank transactions. Opened accounts.
Resolved problems or discrepancies concerning customers' accounts. Promoted and sold banking
products and services.
OTHER WORK HISTORY
Levitz Furniture Corporation Warehouse Associate Florida,1994-1996
General Consulateof Argentina Commercial Area Asst./Data Entry Florida,1994-1994
EDUCATION
University of Buenos Aires – Buenos Aires, Argentina – MiddleManager Program 2013
University of Buenos Aires – Buenos Aires, Argentina – Bachelor in Business Administration 1993