1. KellyLynn Clark
(757)955-6327
Profile
Kelly has worked in a professional environment for 12 years,including accounting, project management,
human resources and litigation for banking firms.
QUALIFICATIONS SUMMARY
Office (Excel, PowerPoint, Word, Visio, and Publisher)
BCP Planning
65 WPM keyboard
Project Management
Processing Payroll
Handling LOA & FMLA
Work Experience
Freight Claims Analyst Intergrated Logisitics IL2000 Virginia Beach VA 23451
Billing Supervisor InMotion Hosting, Virginia Beach VA 2012-2013
AR Analyst CMA CGM, Norfolk VA 2011-2012
Unit Manager,Bad Debt Collector, Litigation Analyst HSBC Chesapeake VA 2005 -2011
Team Manager/Officer,Litigation Team,Custodian of Records, Bank of America Norfolk VA 1999-2005
Education & Training
Associates Degree - Tidewater Tech
Certifications
Six Sigma Greenbelt presented by Bank of America
Competent Toast Master (CTM)

2. Claims Analyst
Monitors liability claims from start to finish: verifying and updating information on submitted claims,
reviewing the policy to determine which charges are eligible for reimbursement, reconciling a claims
adjuster's estimates, negotiating payment to all parties and following up to ensure that payments are made.
Create reports as needed or requested. Providing Customer Service duties by Contacting various OS&D
departments and terminals for freight updates.
Billing Supervisor
Coaching and developing billing staff. Training associates on the new updates of internet hosting and web
packages. Preparing and reporting financial stats daily to upper management. Handling customer inquires
both phone calls and email. Ensuring the staff met their production goals long with quality. Responding
to all escalated customer complaints.
AR Analyst
Collecting on all delinquent accounts and keeping positive relationships with both external and internal
customers. Reviewed invoices with customers when needed. Updated and prepared reporting for
management when requested. Provided updates on client accounts for the sales team. Communicated via
email and phone when required to collect funds for incoming shipments both import and exports.
Operations Unit Manager
Responsible as sites primary contact for workforce management and incident related management issues.
Support Operations by continuing to introduce self-service technology solutions which create efficiencies
in the current workforce management process. In addition, responsible for providing the management
team with relevant and value-adding analysis to reduce expenses. Provided presentations weekly to CEO
for recommendations based on productivity, capacity planning, and performance driven financial data.
Bad Debt Collector Litigation Team
Managing vendor performance and role was to obtain legal documents on charged off accounts, allowing
securing wage and bank garnishments as well as lien assets in an attempt to secure balances in full.

3. Team Manager/Officer
Establishing and monitoring productivity goals of seventeen associates:and leading/participating on
cross-functional teams on key projects. Proven track records of increasing revenues, streamlining
workflow and creating a team environment to increase productivity identified with clients. Clarify
working relationships and alleviating communication problems with team and clients on a daily basis.
Analyze financial performance of multimillion dollar portfolios within department. Daily prepared
administrative reports to monitor trend analysis and capacity planning.
Analyst Litigation Team
Manage vendor performance of attorneys retained for the purpose of filing Probate claims and settling
family estates. Ordering, processing, and preparing Lien releases on Consumer loans. Responding to
executive complaints received from customer and family members. Reporting Consumer and Card
recoveries to management, increase revenues, streamline workflows, and create a team environment to
increase productivity.