1. Brian Spradlin 4206 Briarwood Drive independence KY 41051 859-307-5158 Bspradlin14@gmail.com
SUMMARY
I am a dynamic, highly motivated professional with 15 years of experience in customer service, project management and
operations in a quality driven environment. I have a proven track record of improving the customer experience through
knowledge, patience and understanding.
AREAS OF EXPERTISE
 Reporting information  Providing support for others  Teaching/instructing others
 Enhancing performance  Lean methodologies  Analyzing tasks
 Quality control  Project management  Multi-tasking
 Identifying problems  Meeting goals  Public speaking
PROFESSIONAL EXPERIENCE
Fidelity Investments
Marketing Communications 2000-Present
Demonstrate expertise in the operation of mail solutions that produces customer communication to Fidelity internal and
external clients. Communications produced for our customers include marketing materials, literature, applications and
ad hoc mailings. Ensure that all customer expectations for timeliness, cost and quality are met through adherence to all
processing procedures.
 Workflow management and prioritize production.
 Identifying, developing, and securing best practices.
 Closely monitor operations to meet demanding Service Level Agreements.
 Interacting with workleads and manager to resolve day to day process concerns.
 Establishing and practicing departmental policies, goals, objectives, and procedures.
 Understand the operation of equipment within our department in accordance with our policies and procedures.
 Identifying and developing areas for growth through effective communications with direct reports.
 Participate in specialized projects aimed at improving quality and efficiently.
Recognitions Star Awards Customer Recognition
 Team Player  Problem Resolution
 Doing The Right Thing  On time performer
 Going Above and Beyond  Owning The Job
EDUCATION
XTRAC Introduction XTRAC Check Processing
White Belt Six Sigma PROPLEL: Continuous Improvement Team
Kentucky School of Ministry March 2013-current
Dayton High School Graduate 1989