1. VIKRAM PATHANIA
Mobile: +91 8628811500
E-mail id.: vikrampathania1981@gmail.com
Delivertothe bestof my abilitytowardsthe growthanddevelopmentof aprogressive Organization.To
fullyuse myinterpersonal andacademicskillstopursue achallengingandrewardingcareer. Stepbystep
knowledge of everyaspecttocome outwithmost favorable results. Todo mybestin sharingevery
aspectof myongoingresearchanddevelopmentprocesses. Anythingwhichisdone withawill hasto
come out withthe bestresults.
EDUCATIONAL QUALIFICATION
 Sacred Heart High School,Dharamshala.
 Governmentboysschool,Dharamshala.
 Bachelors of Arts, Panjab University,Chandigarh.
 Masters of BusinessAdministration – Major, Marketing - Central QueenslandUniversity,Australia.
WORK EXPERIENCE
May 2011 – March 2012, May 2014 – Till date
Assistant Professor, Dronacharya College, Rait.
 Provide academic leadership in their discipline.
 Attending departmental and faculty meetings, conferences and seminars
 Preparing and delivering lectures, and conducting tutorials, seminars and laboratory sessions.
 Ensure that the activities of the department support the college objectives.
 To assure academic quality and standards through compliance with the University’s
quality assurance procedures.
 Preparing and marking essays, assignments and examinations.
 Regular guest lecturers from highly motivated and experienced faculty.
 Participatinginsettingcourse anddegree requirements,curriculum revision and academic planning
 To ensure effective andefficientcommunication within the department, for the smooth running of
any organization.
 Overall development of personality of every individual so as to make them ready for the future
challenges.

2.  Being in regular touch with the concerned departments for the smooth running of the education
system.
 Complete awareness of the current market to provide detailed information to all the individuals.
 Frequent guest lectures on important topics which are relevant to their course.
 Advising students on academic and related matters.
April 2012 - April 2014
Proprietor
Learner’sPoint, Dharamkot, Dharamshala
 Train students in various aspects of personality development.
 Help Students with their home work and studies after school.
 Gave lectures and exercises on conversational and written English.
 Groom the students and enhance their physical appearances to emanate confidence and business
professionalism. Prepare them for professional interviews.
 Day to Day performance evaluation to get the best results out of every student.
May 2008 – July 2010,
David Jones
Sales Associate
 Assistin the enhancement, development and or implementation of any new or existing processes
and projects.
 Assist with Online development and tracking across business partners.
 Promote the company and products to assist customers in getting the most from our service.
 Provide support to other members of the team and other departments.
 Respond to inbound calls regarding company products.
 Ability to understand and follow procedures.
 Sound trouble shooting and problem solving abilities.
 The ability to up sell or cross sell and ensure monthly targets is met.
 Identifying and trouble shooting faults with a focus on first call resolution.
 Take ownership of issues and resolving customer queries in a quick, efficient and friendly manner.
March 2005 – Jan 2007 - Microsoft, India
Microsoft – Product Activation (Customer Service)
Responsibilities / Accomplishment
 Taking inbound calls from existing and new customers
 Introduce or Up and cross selling various products
 Interaction with the client on a regular basis to develop a strong & seamless communications
channel & partnership.
 Ensure adherence tothe qualityguidelinesprovidedbythe client on all operational activities of the
project.

3.  Working/communicating effectively with work colleagues.
 Review team results & providing guidance to attain & exceed expected results.
 Implement systems & practices to ensure that the SLA’s are met.
PROFESSIONAL SUMMARY YPPPPP
 Three years as Assistant Professor in Dronacharya College.
 Two years as Tutor and Personality Development Trainer at Learners Point.
 Five years of extensive experience in customer Services.
 Development of a strategic plan for the Department, in consultation with the College Authorities.
 Reviewing the performance of Students on regular intervals.
 Providing the most updated information about the subject.
 Frequent lectures on Management and its effects on the business.
 Ensuringthe effectivedeliveryof high quality teaching and the management of academic standard.
 Energeticself-motivatedteamplayer.Provenabilitytoworkinbothteam and independent
environments.
 Providingleadership,motivation,andmanagement skillstowardthe achievementof excellence in
teaching,research andservice activities.
 Supportstudentsandguide themonthe rightpath.
 Representingthe School internally andexternally.
 Overall Personalitydevelopmentanditsimportance inthe presentmarket.
 Managing relevantdisciplinaryproceduresforstudents.
 Achievinghighestlevelof overall developmentof adepartment.
 Capability of learningfastandimplementing the knowledge effectively.
PERSONAL DETAILS
Name: Mr. Vikram Pathania
Sex: Male
Nationality: Indian
Marital Status: Single
Date of Birth: 09-07-1981
Visa Status: Residence Languages: English, Hindi, Urdu & Punjabi.
Driving License: India
COMPANY REFERENCES
 Will be providedon request