1. Taylor McCarty
4201 Branchside Ln. Wesley Chapel FL, 33543. | (813) 528 5077 | Taylor.McCarty1@gmail.com
Summary of Qualifications
I am an innovative and creative leader with experience handling multiple projects and programs simultaneously, with a proven ability
to adjust and adapt quickly to changing situations, deadlines, and environments. I bring a wide range of technical experience using MS
Office suite, Visio, MS Project, Adobe programs, as well as web based programs. I uphold a high work ethic and continually strive to
better my professional performance. Demonstrating leadership and training abilities using both onsite and offsite approaches, I am
adept at building and maintaining professional relationships both internally and externally.
Recent Accomplishments
· Took over 2 additional clients and began implementing improved reporting procedures
· Took over client weekly meeting to facilitate improved communication and cooperation to increase program success
· Worked with Retention team to create all new orientation videos and materials designed to improve customer retention
· Developed and implemented monthly informational e-newsletter’s for six clients designed to increase retention
· Created and managed social media content on Facebook and Twitter for three clients to improve client outreach
· Implemented and managed content for client websites to maintain accurate information and retention rates
Experience
RETENTION COORDINATOR | CONNECTIONS EDUCATION—PEARSON, INC. (FORMALLY ADVANCED
ACADEMICS, INC. | 01/2010 - PRESENT
· Interact with clients via phone, email, and one on one interactions to better gauge client need and progression
· Work internally with Sales, Client Services, and Program Management departments to provide support and training for clients
· Serve as a Retention Coordinator for accounts ranging from $10,000 to $2,500,000 per year in revenues
· Review data and implement new and improved procedures for increased success and retention rates
· Analyze success, usage, and retention data and provided detailed reports to clients, upper management, and stakeholders
· Document all client and customer conversations, interactions, and feedback
· Worked directly with clients, coworkers, and customers to improve retention rates and program success
· Create positive, professional relationships with clients, coworkers, and customers
· Telecommuting for 4+ years
Education
BACHELOR OF ARTS IN PSYCHOLOGY | 05/2009 | UNIVERSITY OF CENTRAL OKLAHOMA
· Graduated with a 3.16 GPA
· Dean’s Honor Roll
· Psi Chi Honor Society
· Research Assistant and Teaching Assistant
· Army ROTC – Honor Guard, Cadet Sergeant, and Team leader
ADDITIONAL PROFESSIONAL COURSES | 09/2012 – 11/2013 | DEVRY UNIVERSITY
· Essentials of Accounting · Structured Analysis & Design · Project Management
· Professional Writing · Programming with Lab · Web Interface Design
· Connectivity with Lab · Logic and Design