1. Kakoli Kundu Chowdhury Contact Info. - +1-647-657-3604
Email - choudhurykakoli@gmail.com
Profile
Excellent communication skills, including effective interpersonal relationships, confidence, and ability to work
under pressure with strong team dynamics.
Skills
 Proficient with Microsoft Words, Excel, PowerPoint and Access
 Customer Service Orientation and Assertiveness
 Excellent negotiating skills
 Strong Technical Aptitude and understanding equal opportunities and diversity
 Understanding the business and the leadership styles and a positive approach to all interactions
Specialized Education
Humber College Institute of Technology and Advanced Learning 2016
Course Details: Human Resources Management
Degree: Post Graduate Diploma
Skills Developed: Knowing myself better, self-improvement, be technically and tactfully much more proficient
Areas of Interest and Specialization: Recruiting, HR Coordinator, HR Generalist
Presidency College, Calcutta University 2003
Bachelor of Arts, Honours Graduate
Course Details: Philosophy Honours
Specialization: Logic
Experiences
Legal Administrative Assistant at Hans Traffic Tickets paralegal Professional Corporation, Mississauga, ON
June, 2016 – Present
 Keeping clients informed by maintaining contact; communicating case progress
 Maintaining case costs by verifying outstanding balances with lawyers, clients, and agents
 Keeping cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting
actions; inputting information into file database and helps develop cases by maintaining contact with people involved
in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints;
preparing and filing discovery requests; preparing responses to opposing counsel; generating status reports
 Supports case preparation by preparing case summaries, organizing materials for team case review
Part-time Store Manager at Westwood Wireless, Malton, Ontario
 Maintaining overall image of the store
 Recruiting the perfect sales person and training them
 Managing assets ofthe store
 Increasing weekend sales meeting targets
 Retaining merchandising
 Planning, organizing, managing profit and loss, handling cash,collating weekly reports
 Bookkeeping, security and product demonstration to the customers
Talent Acquisition Coordinator Intern at RPI Consulting Group Inc., North York, ON
October, 2015 – January, 2016
 Utilizing multiple electronic databases to identify suitable candidates according to job specifications
 Submitting resumes to the Recruitment Specialists and Account Managers
 Maintaining accurate documentation for all candidates and recruiting activities
 Carry out Recruitment Support Services tasks, inclusive of Reference/Background Checks, posting jobs,
customer satisfaction surveys, and data entry
 Providing support on confirming time sheet of each candidate and jotting their final hours of work
matching with the workplace
 Additional duties to assist with the HR Team as required assigned by the accounts manager

2. Kakoli Kundu Chowdhury Contact Info. - +1-647-657-3604
Toronto, Ontario Email - choudhurykakoli@gmail.com
Sales Associate at 7-ELEVEN, Bay Street, Toronto, ON September, 2015 – January, 2016
 Provide prompt, efficient and courteous customer service
 Maintain a clean, customer friendly environment in the store
 Ring customer sales on an electronic cash register
 Receive cash from customers and give correct change
 Perform all regular cleaning activities and additional tasks that are included on the daily job assignments
 Follow the forecast, order and stock merchandise throughout the store
Customer Support Assistant at Humber Computers and Electronics, Lakeshore, Toronto
October, 2014 – July, 2015
 Providing various customers, support and advise over the phone, in-store and online
 Keeping track of all incoming customer queries over the phone and online
 Assisting customers to meet their needs in various computer/laptop repairing services guiding them to the
particular department
 Providing customer support in scanning, faxing, photo-copying
 Ensuring complete customer satisfaction keeping a record of customer feedback
 Overall maintaining the store, keeping it clean
Human Resource Officer at LINK ABROAD Immigration Services, Kolkata, India August, 2008- July, 2014
 Supported the smooth operations by supervising staffs, planning, organizing and implementing
administrative activities including training them according to the organisation’s needs. Supervising
Onboarding and Off boarding
 Heading my recruiting team for six years in seeking, interviewing and assessing candidates for advertised
position. Conducting all reference checks on behalf of my organization
 Solely liable for developing strategies for recruiting purposes that focused on contracting an able employee
workforce using various advertising mediums including newspaper or magazine ads, job or career fairs,
online recruitment portals, internet forums, social media and other sources
 Handling all kinds of communication including candidate submittals, job orders
 Provided orientation and training to employees, counselling and disciplining them, initiating and enforcing
new strategies maintaining the policies and procedures
 Started a project to recruit suitable candidates for job oriented courses in USA, UK and Australia
 Two years of experience in counselling students to take up courses in colleges abroad
 Would get staff feedbacks by communicating and solving any grievances that came forward
 Recruiting IT professionals, Health Professionals, Chefs, Industrial workers, Construction workers, Engineers
 Provided training to candidates moving abroad initially
 Handling all documentations including filing a visa and processing it till the end
 Supervising all accounting activities
Store Manager, KHADIMS RETAILS (A Shoe Company in East India), Kolkata, India 2006-2008
 Reconciliation of Bill entries in the accounting software against cash received
 Reconciliation of stock against sales and Managing re-order level
 People Management working with a team of 24 sales staff
 Monthly stock verification
 Maintaining store staffs by selecting, recruiting, orienting and training employees
 Ensured availability of merchandise and services by approving Orders as per requirement and maintaining
inventories
 Maintained complete store operational requirements by scheduling and assigning employees, following up
on the work results
 Calculating the monthly incentives on sales per individual relating to their attendance
 Overall developing strategies to increase sales

3. Business Relationship Manager, Customer Support, BMA WEALTH CREATORS, Kolkata, India 2004-2005
 Maintaining complete and accurate customer correspondence data
 Identify and develop problem solvingmethodologies to resolve customer issues
 Team Management – Team of 10 people. Guided and trained them to deliver products/services that meet or
exceed the customer requirements. Working in a tight deadlines meeting sale targets
 Working with various Insurance companies like TATA AIG, BIRLA SUNLIFE INSURANCE, RELIANCE
Administrative Assistant at LUX INDUSTRIES LTD., Kolkata, India 2003-2004
 Maintaining Records and Files. Filing, scanning, faxing as well as typing specific documentations
 Responsible for co-ordinating incoming and outgoing mails. Attending multiple phone calls and routing them
 Receiving and despatching documents and any parcels. Occasionally worked on special projects
Additional Education
Hooghly Woman’s College
West Bengal Board of Higher Secondary Education, Grades 11 & 12
Subjects – English, Economics, Political Science, Philosophy 1999
Auxilium Convent School
Indian Certificate of Secondary Education, Grade 10 1997
ALL REFERENCES ARE AVAILABLE ON REQUEST