1. REBECCA VELA, MBA
1110 Cernan Ct. Elk Grove Village, IL 60007 rebecca.vela@adp.com
Highly motivated and in search of a position within a challenging and competitive
environment where I can use my skills, as well as current and past experience to serve
the organization and create an enjoyable career for myself with room for
advancement
Additional skills and strengths include:
Microsoft Office 2010: Word, Excel, PowerPoint
Analytical
Strong verbal and written communication skills
Project Management Skills
Excellent leadership/decision making, and follow up skills
Excellent analytical and problem solving skills
Detail oriented with strong organizational and planning skills
Excellent interpersonal, and oral/written communication skills
Multi-tasking
Ability to achieve or exceed desired results
Self-Direction
Conflict resolution skills
ADP product knowledge
Strong client relationship building skills
PROFESSIONAL EXPERIENCE
Relationship Specialist II-Major Accounts, April 2016-Present
Manages the resolution process for any business at risk by working with clients to maximize
retention and minimize loss dollars.
Determines the components of the save process and involves necessary resources across ADP
business units.
2. Rebecca Vela 2
Coordinates, participates and reports on First Year Client Experience programs in support of
client retentions and quality service efforts.
Engages and partners with appropriate departments for FYCE issue resolution and follow up.
Cultivates effective working relationships with key associates in other business units to
ensure timely resolution of client issues.
Coordinates and monitors tasks to ensure issues are resolved timely and accurately.
Acts as a liaison between client and ADP associates the achieve client goals.
Identifies client risk trends, creates team awareness and recommends process
Coaches, trains and mentors Level 1 Relationship Specialists as a subject matter expert in
product, process, and project related areas
Implementation Consultant III-Integration Services, April 2009 – April 2016
Oversee projects which include contact with the client’s insurance carrier, and the client, and
consist of creating electronic feeds from the client’s human resource database to the
insurance carrier’s database
Performand document new ways to create a more efficient electronic feed and maintain client
satisfaction
Implement ADP's solutions to non-complex clients, in accordance with client expectations
Ensure client satisfaction and retention through timely solution delivery within client-defined
timeliness
Review orders for accuracy and then implement the solution in a very prescribed manner
according to guidelines and training
Interact/collaborate with ADP associates in sales and customer service
3. Rebecca Vela 2
Client Services Associate, April 2005 – March 2009
Delivered solutions and product expertise to help my clients achieve their organization goals
Serviced client base of small to mid- complex clients regarding specific product
questions/problems
Knowledge of Autopayfunctionality and product offerings
Hewitt Associates - May 2000-September 2001
Targeted customer satisfaction by offering excellent customer service and expertise in all of
the insurance options available to them
Ensured client satisfaction through excellent verbal and written communication and customer
service skills
CERTIFICATIONS
Certified Healthcare Reform Specialist (CHRS)
EDUCATION
Masters of Business Administration, Keller Graduate School of Management, 2015, Chicago, IL
Bachelor of Technical Management, Health Service Management, 2011, DeVry University,
Addison, IL
MILITARY EXPERIENCE
United States Army Reserves Served: 02/1998-
08/2005
Deployment-Operation Iraqi Freedom Served: 01/2003-
