1. Whitney Mills
Objective
To obtain a new and challenging risk analyst position where I can apply my 3 years of
experience, success and training within the credit card processing industry
Employment/Experience
September 2010 – Present PowerPay Denver, CO and Portland, ME
Risk Analyst (March 2012 – Present): Mitigate loss by reviewing flagged accounts and
making informed decisions; communicate directly with VP of Risk and VP of Credit Services
to monitor the top 250 accounts; review all major accounts processing over $1MM/year,
individual tickets over $10k and daily batches over $20k; review fellow analysts’ work and
responsible for approving or denying their recommendations; mentor and train all new team
members; work independently from a satellite Denver office
Account Service Rep II (September 2010 – March 2012): Provide excellent customer
service to merchants and agents via phone and email inquiries; current on all industry
knowledge in order to be an educated first point of contact; responsible for researching and
answering clients’ questions regarding fees, rates, industry rules and regulations and other
general inquiries; active account coordinator to select merchants who require daily
correspondence and frequent reports
March 2009 – September 2010 Bank of America Portland, ME
Teller: Consistently provide quality customer service to banking clients; responsible for
raising customer satisfaction numbers by ten percent within first six months; sell products and
services that meet the needs of clients; exceed sales goals and operate at the highest level of
sales among my peers; demonstrate dedication and independence by taking on additional
responsibilities within the banking center such as that of ATM custodian; maintain proven
track record of technical experience, evidenced by a strong record of balancing accuracy and
a thorough understanding of bank systems and processes related to my role
Education
Denison University Bachelor of Arts Major: Economics
Granville, OH September 2002 – May 2006
Institute for the International Education of Students [IES] Study Abroad Program
Barcelona, Spain September 2004 – May 2005
Skills
• Competent in Microsoft Office, including Microsoft Word, PowerPoint, and Excel
• Skilled in internal customer relationship management software Mercury, EDS and Global
• Experienced international traveler, including living abroad in Spain and New Zealand
97 E 14th
Pl Broomfield, CO 80020
Cell Phone: 303-653-2725
Email: wmills@gmail.com
![Whitney Mills
Objective
To obtain a new and challenging risk analyst position where I can apply my 3 years of
experience, success and training within the credit card processing industry
Employment/Experience
September 2010 – Present PowerPay Denver, CO and Portland, ME
Risk Analyst (March 2012 – Present): Mitigate loss by reviewing flagged accounts and
making informed decisions; communicate directly with VP of Risk and VP of Credit Services
to monitor the top 250 accounts; review all major accounts processing over $1MM/year,
individual tickets over $10k and daily batches over $20k; review fellow analysts’ work and
responsible for approving or denying their recommendations; mentor and train all new team
members; work independently from a satellite Denver office
Account Service Rep II (September 2010 – March 2012): Provide excellent customer
service to merchants and agents via phone and email inquiries; current on all industry
knowledge in order to be an educated first point of contact; responsible for researching and
answering clients’ questions regarding fees, rates, industry rules and regulations and other
general inquiries; active account coordinator to select merchants who require daily
correspondence and frequent reports
March 2009 – September 2010 Bank of America Portland, ME
Teller: Consistently provide quality customer service to banking clients; responsible for
raising customer satisfaction numbers by ten percent within first six months; sell products and
services that meet the needs of clients; exceed sales goals and operate at the highest level of
sales among my peers; demonstrate dedication and independence by taking on additional
responsibilities within the banking center such as that of ATM custodian; maintain proven
track record of technical experience, evidenced by a strong record of balancing accuracy and
a thorough understanding of bank systems and processes related to my role
Education
Denison University Bachelor of Arts Major: Economics
Granville, OH September 2002 – May 2006
Institute for the International Education of Students [IES] Study Abroad Program
Barcelona, Spain September 2004 – May 2005
Skills
• Competent in Microsoft Office, including Microsoft Word, PowerPoint, and Excel
• Skilled in internal customer relationship management software Mercury, EDS and Global
• Experienced international traveler, including living abroad in Spain and New Zealand
97 E 14th
Pl Broomfield, CO 80020
Cell Phone: 303-653-2725
Email: wmills@gmail.com](https://image.slidesharecdn.com/926842ad-ff52-4f32-b124-6a75bc937d54-150307183931-conversion-gate01/85/Whitney-Mills-resume-2015-1-320.jpg)
