Tikela Canady has over 10 years of experience in customer service, sales, and administrative roles. She has worked in telemarketing, customer service, data entry, and conflict resolution. Her most recent roles include customer service representative for Capital One, where she assisted customers and promoted bank products, and customer service/sales representative for Protocall Communications, where she explained energy program benefits to customers. She aims to utilize her secretarial skills, customer and technical support experience, and results-driven work ethic.

1. Tikela Canady
2302 Bathgate Ct linkedin.com/in/tikela-canady-a5155499
Fayetteville, NC 28312 tikelap26@gmail.com
(301)503-0550
Customer Service * Sales * Administrative
I have over 10 years in sales and customer service experience. Specializing in telemarketing, and
maintaining product knowledge of all services to include; benefits, upgrades, and any changes to the market. I
am experienced in data entry, both customer care and interaction, and conflict resolution. I have knowledge of
principles and processes for providing superb customer service. This includes, customer needs assessment,
meeting quality standards for service, and evaluation for customer satisfaction in a sales/service environment.
My strengths include:
1. Secretarial/Administrative Experience and Skill
2. Customer and Technical Support
3. Customer Service/Sales Experience
4. Related Education
5. Results Driven
WORK EXPERIENCE
Capital One, Laurel, MD 2013-2015
Customer Service Representative
Assisted customer’s with their banking needs from providing information about their personal accounts, to
making changes or updates to their accounts. Met once a week with the floor manager to go over level of
customer care and accuracy, evaluating specific calls as needed, and met with a representative from our
customer care department once a week to likewise evaluate specific calls for accuracy in provided information,
and to grade the level of customer satisfaction and service.
 Fielded inbound customer calls, and provided information or service via Capital One’s designated computer
program.
 Promoted bank products that best fit the customer’s needs, increasing the level of business between the
company and existing customers as well as establishing relationships with new customers.
 Achieved high quality results while adhering to strict company policies and procedures.
Protocall Communications (Previously NOVO 1), 2011-2013 & 2002-2005
Laurel, MD
Customer Service/Sales Representative
The most recent employment was under the company name Protocall Communications and was as a contractor
for Constellation Energy, an energy provider that offer discounted and set rates for the gas and/or electric being
provided by particular service providers. Involved explaining the benefits of the energy program to the overall

2. Tikela Canady
costs of the customer’s monthly bill, and walked them through their personal bills to show them where and how
they would see the impact. Earlier employment was with the same owners but under the company name NOVO
1 as a contractor for both Verizon business to business internet connections, and Sprint mobile phone service,
navigating between the different campaigns as directed. Duties in both instances included;
 Trouble shooting enrollments/activations, additions, and renewals
 Interaction stemming from both warm and cold calls through an autodial, multi-line system
 Filing and maintaining detailed records for verification and tracking purposes to include office policies,
service enrollments and agreements, and other confidential records
Methodist University, Fayetteville, NC 2010-2011
Smoothie Stand Operator
Commanded a smoothie refreshment stand located in the gym on the college campus. Responsible for
generating consistent daily business, assisting regulars while continuously drawing in new customers using any
method of my choosing. The stand was open 5 days a week, eight hours out of the day, and I was the only
operator. I communicated with my manager over the phone, as her office was located at another building nearer
to the cafeteria. Our only face to face contact outside of emergencies was when she assigned my beginning cash
drawer, or closed my drawer out for the evening, or when it was time for me to order or restock my inventory.
 Maintained a daily cash drawer with a startup of $500; cashed out orders, completed and kept record of all
sales receipts, transactions, and opening and closing paperwork.
 Organized, set up, dismantled, re-stocked, and cleaned equipment and/or merchandise as needed daily.
Secure Watch (ADT), Fayetteville, NC 2008-2009
Sales Representative.
Involved door to door interaction and enrollment under a direct sales approach. Maintained detailed records and
receipts of customer orders, upgrades, installations, payments, and accompanying paperwork. Required database
entry of technical and administrative information.
 Organized team training events and meetings, and handled the team organizational charts that kept record of
appointments set, appointments seen, sales and sale amounts, territory covered, and daily goals
 Inventory and management (including sign in/out) of additional home safety items to enhance the
effectiveness of the security system, i.e. key fobs, medical alert chains, and motion detectors to name a few.
TLC Autowash, Fayetteville, NC 2005-2008
Head Cashier
A supervisor position over the locations day and night shift cashiers, amounting to 4 other individuals.
Responsible for shift scheduling, hiring, termination, and the accompanying paperwork. Duties related to
services offered included customer service in assisting with purchases for car washes, oil changes, car details,
and/or inspections.
 Assisted with the completion and filing of new hire and termination paperwork for all department

3. Tikela Canady
employees, excluding fellow management.
 Assigned duties on a needs basis, assisted customers on a service level, as well as being the liaison for the
quality of customer care and any customer concerns or complaints related to service.
EDUCATION
Associates of Science Accounting, Accounting 2017
Colorado Technical University, Colorado Springs, CO
 Career Planning and Management
 Accounting I, II