Jeremy James H. Samson is seeking a career in operational management and process improvement. He has over 5 years of experience in quality assurance and operations roles in the insurance industry. His experience includes monitoring quality, identifying process improvements, and training new hires. He has a bachelor's degree in information technology.

1. Jeremy James H. Samson
 #035 B-6 L-22 Morning Glory Street Area “B”,
Queens Row West Subdivision, Molino, Bacoor, Cavite
 +639278433169
 JeremyJames.Samson@Gmail.Com
Career Objective:
To be established in a career focusing on operational management and process improvements where my
maximum potentials could be utilized and my personality traits fit and in an environment that encourages and
supports continuous career growth and a company that respects and believes in teamwork and at the same time
acknowledges the individuals worth.
CORE COMPETENCIES/CAPABILITIES:
Tenacious,fastlearner,willingto be trained,willingto work with others, goal oriented, well organized,self-
motivated, can plan works accordingto importance, knows how to prioritize,can handlemultipletasks as required
by the management, ableto work with minimum supervision and can withstand occasional longworkinghours.
Effective in written and oral communication.
WORK EXPERIENCE:
Quality Assurance Analyst
Quality Management Team | AIG Shared Services (Philippines) –August 2014 to present
o Monitor and track quality reviews and rebuttals for Manila specialists
o Provide ad hoc quality feedback to supervisors of specialists, as deemed necessary.
o Initiate calibration and/or process change updates with supervisors of specialists, as deemed
necessary.
o Analyzes defects or improvement opportunities within the process and individual performance, and
develop recommendations for corrective action.
o Prepares and presents performance analysis, QA reports, and/or other information on quality
performance.
o Documents work flows, changes, and procedures; Ensures full documentation of all data supporting
the quality monitoring activities.
o Maintains close coordination with the Operation Leader (Process Experts/TL/Manager), Process
Trainer/s, and Process Owners to ensure accurate and timely sharing of QA results and analysis.
o Coaching,motivatingand retaininghigh performing staff and constantly reviewing incentive schemes
to improve productivity of the department.
Supporting Processes:
o Submissions
o Data Entry/Renewal Preparation (Phase 1, 2 & 3)
o Quote Process
o Bind Process
o Policy Issuance
o Endorsement

2. Key Resource Person/ Quality Reviewer
Financial Lines | AIG-Shared Services (Philippines) - October 2013 to August 2014
Duties and responsibilitiesincludebutis not limited to the following:
o Reserving U.S & Canadian accounts based companies for brokers request as submitted by the
Underwriters using multiple processing systems.
o Receiving and processingdata’s of executive management and small businessapplications requested
in the system.
o Assisting Underwriters in setting up accounts and processes such as: Reservation, Indexing, Data
Entry, Quote, and Bind, Issuance & Endorsement of the policy (End-to-End).
o Answering underwriter’s queries by phone or through email.
o Receiving, monitoring and archiving transaction related documents.
o Checks the individual production output of our BPA in our team (quality review).
o Escalates the updates in our process.
o Officer in charge in the absence of team lead, assisting the team regarding procedures and work flow
updates and admin tasks assigned by the supervisor
o Ad Hoc – Process Manual Creation, Process Calibration within the Team
o Training onboarding new hires
o Internal Quality Auditor
Pointof Contact for the followingTeams/Divisions
o New Submissions
o Policy Issuance
o Endorsements
BusinessProcessSpecialist
Growth Enterprise | Chartis Technology and Operations Management (CTOM)
AIG-Shared Services (Philippines) - October 2012 to 2013
BusinessProcessAssociate
Growth Enterprise | Chartis Technology and Operations Management (CTOM)
AIG-Shared Services (Philippines) - October 2011 to 2012
Duties and responsibilitiesincludebut is not limited to the following:
o Reserving accounts of US based companies for brokers request as submitted by underwriter using
multiple processing systems.
o Receiving and processingdata’s of Small business management applications requested in the system.
o AssistingUnderwriters in setting up accounts and processes such as: Reservation, Indexing, and Data
entry
o Answering underwriter’s queries by phone or through email.
o Receiving, monitoring and archiving transaction related documents.
o Escalates the updates in our process.
o Ad Hoc – Process Manual Creation, Process Calibration within the Team
o Training onboarding new hires
o Internal Quality Auditor
Point of Contact/Internal Quality Auditor for the following Process:
o Policy Issuance and Endorsement Process
o Submission Process

3. Banco De Oro Universal Bank
OfficeClerk
Central Operation Group / Outward Clearing,Makati City
January 10, 2011 – June 23, 2011
PROCESS BACKGROUND:
Propery & Casualty Insurance:
o Reservation
o Indexing
o Data Entry/Renewal Preparation Phase (1, 2 & 3)
o Quote & Bind Process
o Policy Issuance
o Endorsement
o Transaction Auditor/Quality Auditor
SKILLS BACKGROUND:
o Windows 98, 2000,XP, Windows 7 Installation
o Knowledgeable in MS Word, MS PowerPoint, MS Access, MS Excel (VBA)
o Knowledgeable in Web Page Design, HTML
o Knowledgeable in Electronics and PC troubleshooting
o Transaction Auditing
o Coaching
o Trained with Quality Tools such as:
 Root CauseAnalysis
 SWOT Analysis
 8/20 Paretto
 5 Why’s & 8D
 Ishikawa/FishboneDiagram
 CoachingApproach
 Capacity Analysis
EDUCATIONAL BACKGROUND:
TERTIARY LYCEUM OF ALABANG (Putatan, Muntinlupa City)
BSIT (Bachelor of Science in Information Technology)
March 2010
ACT (Associate in Computer Technology)
March 2008
SECONDARY RIZAL EXPERIMENTAL STATION AND PILOT SCHOOL OF COTTAGE INDUSTRIES
(Las Piñas City)
March 2004