Melissa Ward is seeking a position as a Medical Laboratory Technician. She has an Associate's degree in Medical Laboratory Technology from College of Southern Maryland. Her clinical training and certification are in microbiology laboratory work. She has several years of experience as a shift manager and swing manager at food service establishments, where she demonstrated strong customer service, communication, and inventory management skills.

1. Melissa Ward
21013 Great Mills Rd. Lexington Park MD, 20659 | 3019976545 | missalissa01@hotmail.com
Objective
To obtain a Medical Laboratory technician in a Clinical Laboratory which offers personal and professional
growth.
Education
ASSOCIATES OF APPLIED SCIENCE | MAY 2018 | COLLEGE OF SOUTHERN MARYLAND
· Major: Medical Laboratory Technology
· Related coursework: Introduction to Clinical Laboratory, Urinalysis, Hematology, Blood Bank, Clinical
Microbiology, Clinical Chemistry
HIGH SCHOOL DIPLOMA | JUNE 2001 | GREAT MILLS HIGH SCHOOL
Skills & Abilities
• Clinical training in Microbiology Laboratory
• American Heart association Basic Life Support for Healthcare Providers (CPR and AED) certification
• Microsoft Word
• Microsoft Power Point
• Medical Terminology
Experience
SHIFT MANAGER | WAWA | APRIL 2007 TO AUGUST 2011
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Communicated clearly and positively with co-workers and management. Resolved guest complaints
promptly and professionally. Carefully maintained sanitation, health and safety standards in all work
areas. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly
inventory control and weekly stock ordering.
SWING MANAGER | MCDONALDS | MARCH 2005 TO JUNE 2007
Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly
received orders, processed payments and responded appropriately to guest concerns. Communicated
clearly and positively with co-workers and management. Resolved guest complaints promptly and
professionally. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Carefully maintained sanitation, health and safety standards in all work areas. Closely followed
standard procedures for safe food preparation, assembly and presentation to ensure customer
satisfaction. Quickly unloaded product shipments and stocked freezers. Assisted management with
monthly inventory control and weekly stock ordering. Prepared items according to written or verbal
orders, working on several different orders simultaneously.