Olga Plesko has over 20 years of experience in nursing and healthcare management. She currently works as the Medical Services Manager for Centres for Pain Management, where she is responsible for nursing standards, infection control policies, and the electronic medical record system. Previously, she held several management roles including Client Services Manager at Mississauga Halton Community Care Access Centre, where she managed teams, implemented new programs, and collaborated with community partners. She also has experience as an Occupational Health Nurse developing return to work programs. Plesko has an MBA and certificates in nursing leadership, healthcare management, and occupational health.

1. OLGA PLESKO, RN BScN MBA
ca.linkedin.com/in/olgaplesko/ 905 816-2172 email: oplesko@gmail.com
PROFILE
An innovative, self-motivated Healthcare Manager with a background in clinical nursing and community care;
a solid understanding of health care and business trends with extensive experience in management and
comprehensive knowledge of provincial health care legislation and seniors care. An energetic approach to
front-line healthcare management, program /project management, medical and vocational rehabilitation and
occupational health. Broad-based expertise in hospital, clinic and community healthcare environments. Key
competencies include:
• Health-care/business acumen • Project /program management
• Adaptable to change • Training and presentation skills
• Business writing • Quality improvement
• Infection Practice and Control • Analytical problem-solver
• Nursing Standards • OHPIP process knowledge
PROFESSIONAL EXPERIENCE
Centres for Pain Management /AIM Health Group (Division of Viable Healthworks) 2014-present
Medical Services Manager
• Responsible for nursing practice standards across clinics
• Preparation for OHPIP (Out of Hospital Premises Inspection Program) inspection for clinics
• Involved in on-boarding of physicians and nurses – liaise with CPSO /OHPIP /College of Nurses
• Assisted physicians in obtaining Focused Practice Designation in Pain Management annually
• Responsible for Infection Control and Practice for CPM/AIM Health Group including policy development
implementation and monitoring
• Responsible for nursing component of EMR (Electronic Medical Record) implementation
• Involved in annual education day, nursing and physician orientation and continuing education
• Management representative on Joint Health and Safety Committee
• Co-ordination of Stanford Chronic Self-Management Program CPM (Certified Leader in Chronic Pain
Self-Management Program)
• Development and implementation of quality assurance program
Government of Canada Department of Veterans Affairs 2012-present
Nurse Assessor
• Completed nursing assessments of veterans for determination of medical benefits and services.
Mississauga Halton Community Care Access Centre
Client Services Manager- Programs 2012-2013
• Led implementation of transformational project in outcome focused wound care and rehabilitation using
project management methodology, which resulted in improved quality outcomes
• Project lead, ran weekly meetings with internal and external partners and provincial groups to develop
and inform policy and practice; participated in project LEAN events and led focus groups
• Collaborated extensively with provincial groups and organizational partners to achieve collective
project goals
• Trained staff on new program/project initiatives, ensuring effective transfer of knowledge
• Partnered with Local Health Integration Network (LHIN)in the development of the Integrated
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2. Orthopaedic Capacity Plan, as MHCCAC representative
• Functioned as organizational liaison for contracted nursing service provider organizations; attended
quality review meetings resulting in improved engagement and achievement of KPI.
• Contributed to the RFP development and evaluation process for the Inter-Professional Wound Care
Resource team; implemented the program and developed corresponding policy guidelines,
communication and business processes
• Served as organizational representative for Community Referrals by Emergency Medical Services
(CREMS) project in partnership with regional hospital; presented at annual EMS training
• Participated in chronic disease programming as a member of the Regional Complex Diabetes Care
group and disseminated program information to staff
• Co-presented on the topic of Collaboration in Outcome Focused Care and the CREMS initiative at
annual Ontario Association of Community Care Access Centre (OACCAC) conferences in partnership
with service provider organizations, CCAC, and OACCAC.
Mississauga Halton Community Care Access Centre
Client Services Manager- Operations 2007-2011
• Managed and coached a team of 44 health-care professionals including hospital, community and
education teams; positively affected employee engagement and performance by motivating and co-
coordinating tailored professional learning plans to ensure service planning met organizational and
provincial legislative policies.
• Resolved client issues received from families, provincial mediators, MPP offices and the organizational
ombudsman with diplomacy in accordance with organizational guidelines.
• Managed the Client Services Education team which provided all orientation and training activities
related to organizational policy, procedures and change initiatives
• Contributed to the development of organizational strategy and policy development which informed the
formal strategic plan of the newly formed organization.
• Served as the Client Services lead in the program development of ambulatory nursing clinics and
medical supply depots, resulting in cost and quality improvement
• Designated Client Services representative for a new Event Management Reporting framework for the
organization, resulting in improved reporting of events and service quality
• Collaborated with LHIN community health care partner organizations in the development and
implementation of innovative award-winning community service sector initiatives (ASSIST, Supports for
Daily Living).
Credit Valley Hospital
Occupational Health Nurse 2003-2007
• Coordinated the Disability Management Program and facilitated return to work for injured employees.
Liaised with managers, human resources department, union representatives and insurance
adjudicators as required; positively impacted the return to work rate
• Implemented the ‘Transitional/Modified Work’ programs in consultation with management to mitigate
sick benefit costs and promote file resolution
• Performed communicable disease outbreak surveillance and routine TB testing to comply with the
Occupational and Safety Act and The Public Hospital Act legislative requirements
• Conducted health assessments on new employees to determine their ability to perform job functions
and ensure immunization requirements were met in accordance with hospital and government
legislation
• Performed a wide scope of functions: counseling, health and wellness promotion, infection control,
educated employees in hospital sick policy, annual influenza campaign and quantitative fit testing
which optimized employee health and safety in the workplace and met legislative and public health
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3. requirements.
ADDITIONAL RELEVANT EXPERIENCE
Workskills Canada Inc.
Medical Services Manager
• Performed medical and vocational disability case management
Cascade Disability Management
Regional Medical Services Manager
• Set up Canadian branch of US disability management firm.
Clinical Nursing
• Specializing in critical care and emergency
Etobicoke General Hospital (ER), The Wellesley Hospital (ICU, CCU), Mount Sinai Hospital (Medicine)
EDUCATION AND PROFESSIONAL DEVELOPMENT
Masters of Business Administration (MBA) - University of Stirling, UK
Nursing Leadership/ Healthcare Management Certificate – McMaster University
Leadership Certificate (Healthy Leaders)- Mississauga Halton CCAC
Bachelor of Science in Nursing - University of Toronto
Registered Nurse Certificate of Competence- College of Nurses of Ontario
Occupational Health Nursing - St. Lawrence College
Courses in Coronary Care Nursing and Emergency Nursing
BCLS certification
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