1. Dereka N. Head
Cell (216) 808-0263
10905 Brunswick Ave
Garfield Heights, Oh 44125
msdereka@icloud.com
Summary
Outgoing, detail-oriented manager whom is highly energetic. Handles multiple responsibilities simultaneously while
providing exceptional customer service.
• Cash handling accuracy • Organized
• Loss prevention • Time management
• Facility planning • Excellent multi-tasker
• Strong communication skills • Flexible schedule
• Personnel training and development • Proficient in MS Office
Professional Background
Call Center Hostess 2016 to Present
Aramark Cleveland, OH
Process incoming and outgoing callsto the call center. Helped Patients Place Food Orders. Delivered Food trays to
patientsdaily.
Housekeeper Supervisor 2015 to 2016
The Aurora Inn Aurora, OH
Supervised Housekeepers throughout the hotel. Trained all employees. Responsibly ensured that all employees
properly cleaned each guest room that stayed in the Hotel. Interviewed and hired high quality candidates.
Housekeeper 2014 to 2015
Cleveland Clinic Foundation Cleveland,OH
Maintained and cleaned each patient’s room that stayed in the hospital. Cleaned Restrooms, Public Areas and
Nurses Stations. Helped Housekeepers and trained all hourly employees.
Nutritionist Supervisor 2012 to 2014
Ministerial Daycare Association Cleveland,OH
Prepared an average of 100 meals each day in a timely manner. Answered Teachers and
student request,problems and complaints while educating students and parents on Food nutrition in person as well
as phone calls. Opened and closed the Daycare Daily, Placed food and supply orders which included counting food
products,and kept the kitchen clean and well stocked.
Housekeeping 2011 to 2012
Cleveland Clinic Foundation Cleveland,OH
Cleaned Patients rooms, Restrooms, Public Areas and Nurses Stations. Helped Housekeepers and trained all hourly
employees. Responsibly ensured that all employees properly cleaned each patient’s room that stayed in the hospital.
Food Service 2009 to 2011
Cleveland Clinic Foundation Cleveland,OH
Processed an average of 200 transactions each day in a timely manner. Answered Patients request,problems and
complaints while educating patients on Food products and food services in person as well as phone calls. Opened
and closed the Pantry, which included counting food products and making schedules,and kept the showroom clean
and maintained neat, ordered product daily.
Education
H.S. Diploma, Business 2007 Jane Addams Business Careers Center Cleveland,OH