1. _________________________________________________________________________ Melia Cotter
1389 N. Las Flores Dr
San Marcos, CA 92069
(Cell) (760) 338-8207
meliamci@gmail.com
CAREER OBJECTIVE
Seeking new and expanded responsibilities to compliment my case management, managerial, and social work experience.
PROFESSIONAL EXPERIENCE
Case Manager – Community Catalysts of CA (San Marcos, CA) 2012 - Current
• Case Manager – Supported Living Department for adults with developmental disabilities
• Responsible for management of 16 staff in 7 different locations
• Responsible for recruitment and yearly reviews
• Increased program participation from X to X by partnering with outside agencies and vendors
• Maintain accurate records for all staff and clients
• Manage and change care plans based on clients’ needs
• Created and implemented performance improvement plans and training documentation.
• Successfully implemented the Tailored Day Program
Head Coach – SoCal Volleyball Club (Carlsbad, CA) 2011 – Current
• Mentoring of players ages 12-16 with emphasis on team work and communication
• Responsible for instruction of basic volleyball skills with focus on improving skills
• Responsible for team and player evaluations and overall team moral
• Maintained open lines of communication with parents, organization
• Facilitated and led out of town tournaments and overnight travel
• Responsible for maintenance of player records and evaluations
Case Manager – Client Care (Oceanside, CA) 2009 – 2011
• Responsible for assisting clients with Medicare, Medicaid, and private payers to maintain
eligibility
• Managed Client schedules in order to maintain all appointments to ensure continuation
Of care
• Provided support to clients with assistance qualification.
• Promoted Client independence while facilitating daily living skills
• Responsible for Client advocating
• Specialized in working with Geriatric clients
Administrative Assistance/H.R Assistant – Law Office of Emilio Francisco (Vista, CA) 2007 – 2009
• Responsible for training all employees on system enhancements
• Responsible for maintaining and educating entire office on compliance standards
Through standardized reports and training meetings.
• Responsible for resolution of all customer complaints and customer satisfaction
• Responsible and managed all AP tasks
EDUCATION
2016 Master of Social Work (estimated graduation date April of 2018)
Our Lady of the Lake University, San Marco, CA
2012 Bachelor of Science in Psychology
University of Phoenix, San Diego, CA
2001 Associates of Arts – General Education
Palomar College, San Marcos, CA