1. Lacey
Peterson
1
60 Consella Way
Franklinton, North Carolina 27525
(919) 809-0505
Objective:
To obtain an entry level position in management or human resources, with a corporation utilizing proven
experience in the areas of project management.
Skills Summary:
• Management Operations
• Business Process Integrations
• Public Relations
• Customer service satisfaction
• Personal Team Management
• Forecasting/Planning
• Sales Production
Summary of Qualifications:
• Successfully provide comprehensive customer management, while satisfying a customer’s needs.
• Proven Customer Service management experience.
• Strong technical skills including: Microsoft Word, Excel, and Access
• Outstanding Customer relation skills, able to communicate in a professional way to obtain
satisfaction for the company and customer.
• Identifying ways to make improvements that result in a beneficial outcome.
Education:
CULVER STOCKTON COLLEGE, Canton, Missouri
• Bachelor of Science in Business Administration
• Specialization in Organizational Management
• Human Resource Management
Profession Experience:
Hannibal Regional Hospital, Hannibal, Mo.
Internship (2013)
• Served as supervisor of a patient portal program within the hospital.
• Provided customer service to patients by thoroughly explaining the design and abilities of the patient
portal program.
• Assisted patients in the set up of their individualized portal.
• Gave virtual tours of the patient portal after set up, to further increase customer knowledge of portal.
2. Lacey
Peterson
2
• Provided hospital of more efficient ways to increase customer interest in the portal.
Culver Stockton College, Canton Mo.
Wildcat Ambassador/Administration assistant (2012-2015)
• Provided students with an outlook on the college experience of Culver Stockton College.
• Provided tours for interested students.
• Trained new student guides.
• Called perspective students to provide them with information on Culver Stockton College.
• Provided the College with feedback on student interests and complaints to improve upon.
G4S Compliance and Investigations
Shared Services Specialist
• Formatted reports for travelers.
• Edited reports and fixed them accordingly.
• Ran tags for investigators in the field.
• Help with case entry.
• Used Microsoft, Excel, CAM, and Viper Daily
• In charge of NYSIF Reports
Awards/Affiliations:
IMA
• The association of Accountants and Financial Professionals in Business
Enactus
• An international organization that connects student, academic and business leaders through
entrepreneurial-based projects that empower people to transform opportunities into areas, sustainable
progress for themselves and their communities.
Up ‘til Dawn
• A nationwide student-led, student-run program in which college students raise fundes for and awareness
of St. Jude Children’s Research Hospital.
Leadership Award
• Culver Stockton Women’ s Soccer Team
References:
• Susan Maiolo (919) 345-3702
