1. ERNESTINA ‘TINA’ OSEI
2014 Morgan Street Edgewood, MD 21040 Cell: 240-772-4094
Tina.N.Osei@gmail.com
EDUCATION
Allen School of Health Sciences Graduated July 2015
Medical Insurance Billing and Coding: GPA 4.0 Phoenix, AZ
Social Advance Institute March 1995
Business Certification West Africa – Ghana
Akwamuman Secondary School June 1992
General Certificate Examination (GCE O’) West Africa – Ghana
EDUCATIONAL / PROFESSIONAL TRANSFERRABLE SKILLS
 ICD-9, ICD-10, CPT, HCPCS
 HIPPA
 Collections
 Multi-Phone lines
 Processing Electronic Claims
 Office Machines
 Payment Posting
 Typing 45 WPM
 Detailed Oriented
 Teamwork
 Accuracy
 Responsibility
 Communication Skills
 Quality
 Motivating
 Customer Service
WORK EXPERIENCE
Collector/Loan Processor/Closer Promotion -02/ 2014
CitiMortgage Frederick, MD
● Reviewed, processed & finalized loan modification documents to customers
● Phone contact with customers, obtained additional documentation and information
● Verification of income and expenses , per policies and procedures
● Clarification and organization of paperwork, and documents requested / received
Collector 07/2007 – Promotion
CitiMortgage Frederick, MD

2. ● Inbound collections calls, payment collected, awarded bonus every month for outstanding
customer service interaction
● Outbound automated calls to customers for payment and customers who were late on
their payment, negotiated hardship plans , bonuses every month for productivity
● Member of one of the highest performing teams
● Promoted due to exceeding expectations / performance
.
Home Health Aide 02/2006 – 07/2007
Sommerford / Community Living Frederick MD
● Taking care of the elderly/handicap children.
● Personal Care shower, dressing client, feeding, and other ADLS of client
● Light housekeeping including: Laundry, making beds, etc for client personal care.
● Worked with MMR children who lived in residential setting
● Medication distribution, proving for ADLS, preparing food
● Companion care, outside activities, interaction with clients.
CERTICICATES / AWARDS / ACHIEVEMENTS
● Certified in Collaborate MD 2015
● Platinum Level Honor Roll – Allen School Summer 2015
● Platinum Level Honor Roll – Allen School Spring 2015
● Platinum Level Honor Roll – Allen School Winter 2014
● Platinum Level Honor Roll – Allen School Fall 2014
● Certificate of Completion Magic Training at CitiMortgage
● Completed Fraud Training at CitiMortgage
● Three Promotions in seven years at CitiMortgage, due to outstanding work