1. Bailey M. Stephens
450 Spring Valley Drive • Zanesville, OH 43701
Phone: (740) 586-9244 • Email: stephens.baileym@gmail.com
Objective: To obtain a position in the healthcare field where my experience,education, skills, and strong desire to
enhance my knowledge will contribute to the success of the organization.
Education: Ohio University Zanesville, OH
Bachelor of Science, Health Services Administration
Expected graduation, April 2016, with Cum Laude honors
Employment: Genesis HealthCare System Zanesville, OH
Present Intern, Patient Experience Department
 Assisted in reporting tasks for multiple organization surveys, including HCAHPS,CGCAHPS,
Emergency Department, OP Surgery, IP Behavioral Health, IP Pediatrics,and Hospice.
 Created over 400 data reports to provide consistent dissemination to organization leaders and
physicians.
 Collected internal patient satisfaction data, conducted external research, and prepared professional
presentations for multiple patient experience improvement initiatives, including Quiet at Night,
Inpatient Pediatric Post-Discharge Call Program, Critical Care Unit Visitation Program, Modesty
Gowns, and Family Lounge Charging Stations.
 Managed the “Star Card” employee recognition program by coordinating nominations,
communication, and monthly acknowledgement reports for the organization.
 Coordinated research and purchase of staff recognition trophies for organization.
 Developed department budget ledger to assist Director in 2016 Fiscal Year budget planning.
 Developed system for storing recurrent data reports.
 Liaison between hospital front desks and department office staff to coordinate inventory of supplies
and documents.
2015 Creno’s Pizza Company Zanesville, OH
Customer Service Associate
 Answered phones and placed food orders.
 Handled money during cashier responsibilities.
 Performed closing duties including replenishing stock and cleaning.
2014 Hampton Family Cambridge, OH
Nanny
 Cared for children in employer’s residence.
 Provided multi-day care which included meal preparation, bathing, and general housekeeping duties.
2012-2014 Pizza Cottage Zanesville, OH
Customer Service Associate
 Answered phones and placed food orders.
 Handled money during cashier responsibilities.
 Prepared and baked menu items for dine-in and to go orders.
 Performed closing duties including replenishing stock and cleaning.
Skills:
 Trained and experienced in Microsoft Office programs (Excel, PowerPoint, Publisher, Word, Access).
 Works well under pressure and adheres to deadlines.
 Strong communication and interpersonal skills.
 Excellent strategic planning skills to accomplish large goals.
 Detail and goal oriented.
 Excels during team projects.
 Exceptional leadership and analytical skills.
References: Available on request.