Ashley Beal has over 10 years of experience in customer service, operations management, and personal training. She has a Bachelor's degree in Kinesiology and relevant coursework in business and computers. Her experience includes managing teams and operations at various retail and fitness organizations. She is proficient in Microsoft Office, Excel, and multiple customer relationship and operations management systems.

1. Ashley Ilene Beal
East Palo Alto, California 94303 (650) 630 -3807 abeal51@yahoo.com
HIGHLIGHT:______________________________________________________
• Client relations specialist
• Conflict resolution techniques
• Team management
• Meticulous attention to detail
• Skilled at multi-tasking
• Microsoft Excel software and Microsoft Word software proficiency
• Excellent ability to meet and exceed deadlines.
EDUCATION:_____________________________________________________
Bachelors of kinesiology (honors): Major 3.56
San Diego State University
01/2010-08/2013
Relevant Courses: Statistical Methods, Introduction to Business, and Personal Computers.
Professional Experience:___________________________________________
Palo Alto Sport Shop and Toy World, Palo Alto, CA
10/2004- Present
Management, IT support
• Assistant and secretarial work with scheduling and answering phone messages.
• Supervised and monitored teams’ productivity and fulfillment times.
• Provided exceptional Customer Service to in store and online customers and our
buyers
• Online operations such as customer support and online support
• Sales resulting in a 30% overall satisfaction increase and sales increase.
• Managed all communication and networking channels with Google Express clients
• Scheduled business meeting and monitored a team of five people
• In charge of fraud management and spam detection.
Starbucks, Palo Alto and San Diego, CA
10/2007-02/2013
Barista, Learning Coach
• Monetary management.
• Trained entry-level Baristas.
• Executed integrated.
• Provided excellent customer service.
• Created coffee barista duty list.
• Managed the cash register.
• Maintained a clean work environment based on proprietary standards.
• Tended to customer and partner needs.
Truelight Missionary Baptist Church, East Palo Alto, CA
10/2007-03/2011
Church Treasurer
• Managed financial Accounting and Data Entry of church earnings.
• Established and maintained the church donations entry log.
• Provided customer service for community and church services

2. • Provided an end of the year data sheet for church finances and budget history
• Worked with Microsoft excel and word document block form business letter
Once N A Lifetime Promotions, San Diego, CA
06/2011- 12/2014
Manager/ Lead
• Managed a team of thirty with payment and scheduling.
• Collaborated with multiple San Diego night clubs to improve their atmosphere.
• In charge of the internal hiring system for productions and scheduling.
• Charted Daily and month improvements plans through excel to see production
increases and point out weaknesses and strengths.
Fitness
Experince________________________________________________________________
Personal Training/ and online programming:
Private personal trainer out of gym space 08/14- Present
• Design and implement personalized exercise and diet programs targeting specific
conditions and concerns including obesity, arthritis and high cholesterol
• Recruit and retain clients
• Provide online programming and weight management
• Counsel clients about fitness, exercise, health and injury management
• Provide weight-lifting, treadmill and other fitness apparatus instruction
• Ensure the safety of all members and clients
• Advised on common sport and exercise related injuries
• Assess clients’ fitness on a monthly basis
East Palo Alto Senior Center
Community physical educational speaker 04/2014- Present
• Work actively with disabled individuals of my community and teach them age
appropriate health tips
• Plan activities for the seniors or children to do that are health appropriate
• Teach about exercise or nutrition plans to live a healthier life
SDSU Fitness Clinic
Physical Therapist Assistant 01/2012- 05/2012
• Work actively with disabled individuals
• Plan day to day activities based on the individuals patients needs
• Learn and study the individuals disability and plan a fitness regime to help range
of motion and every day activities
• Deal with patients day to day moods
Aztec Adventures (SDSU) 01/2012- 03/2012
Crew Leader
• The active leader on site to guide activities and safety
• Had to maintain a high energy personality and stand and maintain composure in
high stress situations
• Had to deal with groups of all kinds and adapted to their individual needs
• Accommodate to risky situations

3. Volunteer Experience:_____________________________________________
East Palo Alto Senior Center
05/2010- 08/2010
Server and activities coordinator
• Coordinated and implemented daily activities for the seniors to do such as fitness or
arts and crafts. Assisted in everyday care and transportation of seniors.
• Scheduled and managed donations.
• Served three meals a day.
• Monitored safety.
Additional Qualification:___________________________________________
Technical Skills:
• Proficient using Windows, Mac OSX, Microsoft Office, and Microsoft Excel.
• Fluent in English. Proficient in Spanish.