1. Lena Hill-Burbage
35570 East Atlantic Circle Apt. 606
Rehoboth Beach, DE 19971
Financialfreedom73@yahoo.com
ummary:
Looking for opportunity to excel ingrowing company withCustomer Service and
Sales
.
CAREER EXPERIENCE
Administration
 Coordinatedand manage summits,meetings,conference calls and
special meetings.
 PreparedPowerPoint presentations,Microsoft Office,Excel
 Drafted and typed correspondence,manage reports,filing
 Verificationof patient information.
 Supervisedand trained other staff.
Customer Service
 Processed orders and ensured accurate information.
 Served as a liaison between customers and businesses to ensure
quality services.
 Coordinated and supervised installations and upgrades.
 Prepared tracking spreadsheet via Excel to monitor daily work
schedules, and disconnections and relocations of new and existing
Clients.
 Scanned all documents: charts, labs, diagnostic imaging for the Athena
medical
billing system.
 Phones sales

2. Page 2. Cont’ed
Lena Hill-Burbage
CAREER HISTORY
 2013-Present Beebe Physicians Network
 2011-Present Olaxx International Sales/Customer Service/
Commissions
 2010 – 2012 Substitute Teacher/Laurel & Seaford School District
 2010- 2012 Governmental Liaison Committee
 2006- 2010 Youth Leader-United Deliverance Bible Center
 2005 – 2006 St. Mary’s Medical Center/Patient Access Representative
 2004 – 2005 Bay Health Medical Center/Patient Access Representative
 2005 - 2007 Loan Officer-One Stop/Mortgage
 2004- 2005 Sandy Pines Children Adolescent Center/Flordia
 1991-2000 Collectech, INC Bill Collector
 2001-2004 State of Maryland Mental Health-Customer Service, Billing, Collections
2013-Present Beebe Physicians Network
 Verifying patients' insurance coverage
 Handling Collections andunpaid claims
 Reviewing and appealing unpaid claims
 Managing accountable receivable reports
 Uses the bill queue on a daily basis
 Call insurance companies regarding discrepancies
 Make calls to patients prior to forwarding to collectionagencies
 Submitting secondarybilling
 Processedpayments and paperwork for refunds
Training
· Teammanagement
· ProjectManagement
· Supervisory Skills
· Managementby Goals and Objectives
· Time Management
· Performance Appraisal
· Stress Reduction
· Introduction to Microcomputers
· Effectof Microcomputers in the

3. Workplace
EDUCATION
Colonel Richardson 1991
Delaware Technical Community College 2010