Learn more how to improve your business with MAYKOR

1. COMPANY OVERVIEW

2. COMPANY OVERVIEW 2
Contents
• Why outsource
• About MAYKOR
• National Footprint
• Leading position in the Russian and Global Outsourcing Industry
• Milestones
• Trusted Partner to Leading Organizations Worldwide
• Public Sector Customers
• Services – From Tasks to Processes
• IT Outsourcing
• Facility Management
• Industry-Specific Services
• Business Solutions as a Service (BSaaS)
• Business Applications Implementation and Support
• Business Process Outsourcing (BPO)
• Case Studies
• Proven Collaborative Delivery Approach
• The MAYKOR Advantage
• Partners
• Contact
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3. COMPANY OVERVIEW 3
Why Outsource
Reduced operating
and maintenance costs
Dozens of experts
for the price of one
No vacations and sick leaves for
outsourcer
No need to invest in selecting
and training non-core staff
Experts with the skills to solve
day-to-day and ad hoc tasks
Strict compliance with
internal rules and procedures
Long-term collaboration focus
from service providerTiming and quality
control
Flexibility and fast
scalability
PROFIT
RELIABILITY THE RIGHT RESOURCES

4. COMPANY OVERVIEW 4
About MAYKOR
1.6M
UNITS BEING
SERVICED
5,200
SPECIALISTS
1,200
CUSTOMERS
83
BRANCHES
400
SERVICE
SUBDIVISIONS
MAYKOR is a leading Russian provider of IT and business process outsourcing services.
Today MAYKOR is the largest branch network, highly qualified stuff and a powerful
recourse base in the country.

5. COMPANY OVERVIEW 5
National Footprint
CENTRAL
MAP OF RUSSIA SHOWING THE FEDERAL DISTRICTS AND THE NUMBER OF:
UNITS BEING SERVICED BRANCHES IN THE REGION
NORTHWESTERN VOLGA SIBERIAN FAR EASTERN
SOUTHERN
83 BRANCHES
ACROSS
RUSSIA
URAL
470,000 315,000 215,000 106,000 120,000
185,000
109,000
NORTH CAUCASIAN
80,000
18
9
7
14
8
6 12 9

6. COMPANY OVERVIEW 6
Leader in the Russian and
Global Outsourcing Industry
TOP 100 World's Best Outsourcing Service Providers
in the “Leaders” category of The 2016 Global Outsourcing 100
International Association
of Outsourcing Professionals
(IAOP)
The industry portal
"Production management"
The leading Russian rating
agency working on a global
scale
The leading IT and technology
analyst in Russia
THE RATING “LEADERS OF THE INDUSTRY INFORMATION
TECHNOLOGY”
Winner in the "Best supplier of BI / CPM-solutions" category, 2016
TOP 10 IT Service Providers in Russia, 2015
3d PLACE in the Largest Providers of IT Support in Russia, 2015
2nd PLACE in the Largest IT Providers for Retailers in Russia, 2015
A leading technology insights,
market intelligence and
advisory services company
TOP 10 SERVICE PROVIDERS IN THE EMEA REGION
according to the ISG Global Outsourcing Index, 2015

7. COMPANY OVERVIEW 7
Milestones
2010 – 2011
Management
company
foundation
Active work with
clients throughout
Russia
2012 – 2013
Investment flow from the Russian
Direct Investment Fund (RDIF), the
European Bank for Reconstruction
and Development (EBRD) and the
CapMan Russia II fund
Launched mergers and acquisitions
(M&A) strategy: acquired 10
regional service companies
Acquired GMCS company
Expanded to 83 branches and 400
service offices throughout Russia
2014 – 2016
MAYKOR included in The
Global Outsourcing 100
Business Process Outsourcing
services development
Acquired BTE company
Client base of more
than 1,200 and over 5,200
technical experts employed
2017– 2019
MAYKOR strategy
for 2017-2019:
Expand team of qualified
professionals
Develop innovative
solutions for clients
Diversify the service
portfolio

8. COMPANY OVERVIEW 8
Trusted Partner to Leading
Organizations Worldwide
RETAIL
TELECOM
FINANCE
OIL AND GAS
MANUFACTURING
ENERGY

9. COMPANY OVERVIEW 9
FEDERAL:
REGIONAL:
Public Sector Customers
Social Insurance Fund
of the Russian
Federation
Interregional
Department of the
Federal Financial
Monitoring Service
Russia Federal
Bailiffs` Service
Government of the
Republic of Dagestan
Regional Divisions
of the Pension Fund
of Russia
Moscow Department
of Finance
Regional offices
of the Federal Tax
Service of Russia
Northwestern
Customs
Administration
Regional Departments
of Road Safety of the
Ministry of Internal
Affairs of Russia
Federal Center
of Information
Technologies
under the CEC
Ministry of Finance
of the Russian
Federation
Ministry of
Emergency Situations
Ministry of
Agriculture of the
Russian Federation
Federal Customs
Service of Russia
Russian Post
Goznak

10. COMPANY OVERVIEW 10
Services: From Tasks to Processes
A wide range of services:
from basic tasks such as on-site equipment servicing
to higher-end value-added outsourcing solutions
Customer
business
TECH SUPPORT
IT and industry-specific equipment on-site
and remote support
FACILITY MANAGEMENT
Comprehensive maintenance services of facility
systems and communications
APPLICATION OUTSOURCING
Business apps modernization and support
BUSINESS PROCESS OUTSOURCING (BPO)
Implementation of non-core processes: accounting,
human resources, document control
BUSINESS SOLUTIONS AS A SERVICE (BSaaS)
Ready-to-use packaged services:
infrastructure, applications, services, staffing

11. COMPANY OVERVIEW 11
IT Outsourcing
• Technical support
 Data Processing and Storage Systems
 Computer and Office Equipment
 Networking Equipment
 Telephony
• Software Development
Wide range of IT Outsourcing services:
24/7/365
Round-the-clock
user support 30%
IT system
operating costs
reduction
2X
IT services
availability
improvement

12. COMPANY OVERVIEW 12
Facility Management
• Security Systems
• Climate Control Systems
• Fire Safety Systems
• Power Supply and UPS Systems
• Building Automation and Control Systems
Design, installation and maintenance of:
>30%
Savings
on buildings’
maintenance
UNIFIED
CONTROL
CENTER
Unified quality
control center
for all systems
>40%
Increase
in lifespan of
facility systems

13. COMPANY OVERVIEW 13
Full range of services
to ensure smooth operation of:
Industry-Specific Services
• Retail Equipment: POS Systems, Cash Registers, Weighing Systems
• Banking Systems: ATMs, Payment Terminals, Queue Management
• Gas Stations and Oil Depots Infrastructure: Fuel Dispensers,
Technological and Fuel Depots Equipment, Control Systems
• All Communications Systems and Devices
• Energy Billing Systems
Operating costs
reduction 2X
Faster delivery
of turnkey
facilities
Consistent
service quality
level throughout
Russia
30%
SERVICE
QUALITY
Banking equipment services provided
by BTE, a subsidiary of MAYKOR
For over 7 years, BTE has been a trusted
partner to many Russian banks. BTE's
merger with MAYKOR formed Russia's
largest Repair Center offering banking
equipment repair and parts restoration.

14. COMPANY OVERVIEW 14
Business Solutions as a Service (BSaaS)
• Automated Workplace as a Service
• Managed Print Services
• Sales Management as a Service
• Workforce Management
• Fleet Management, Tracking and Dispatch
• Federal Call Center Services
Ready-to-use all-inclusive solutions:
Savings in
purchasing and
maintenance
costs
100%
High quality
service
guarantee
driven by SLA
Immediate
access to
resources and
technologies
>60%
RECORD
TIME!

15. COMPANY OVERVIEW 15
Business Applications
Implementation and Support
• Enterprise Resource Management
• Planning and Analytics
• Financial and Budget Management
• Logistics and Supply Chain
• Production Management and MRO
• Billing and Revenue Management
• Mobile Apps
• Cloud Services
Advanced IT solutions for a wide range
of business needs:
Application Outsourcing Services provided
by MAYKOR-GMCS, a subsidiary of MAYKOR
• Partners with leading Russian and international
software providers
• More than 450 complete projects
• More than 500 specialists
• “VerEx” modular platform developer
• Offices in Moscow, St. Petersburg, Penza
>25%
Increase
in enterprise
efficiency
3X
Reduction
in report
preparation
time
>35%
Improvement
in staff
performance

16. COMPANY OVERVIEW 16
Business Process Outsourcing (BPO)
• Shared Service Center Management
• Finance and Accounting
• Tax Accounting and Reporting
• Human Resources and Payroll Outsourcing
• Document Capture and Management
Optimization and improvement
of business processes:
100%
Non-core
business
divestment
Reduction in
operating costs
Increase
in process
execution speed
>30%25%

17. COMPANY OVERVIEW 17
CASE STUDIES
Retail and Wholesale
Telecommunications and Media
Oil and Gas
Banking and Finance
Logistics and Transportation
Manufacturing
Energy and Utilities
Public Sector
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18. COMPANY OVERVIEW 18
Customer: HOFF
Geography of collaboration: Central Federal District
• Development of enterprise management information system including creation of
cash POS solutions
• Development and maintenance contact center’s operator workstation
• Information and consulting staff support
Customer: L'etoile
Geography of collaboration: Entire Russian Federation
• Single point of entry for the resolution of any problems with functioning of all stores’ infrastructure
• Admission and routing applications, employees consulting and applications escalation to other
levels of technical support
Customer: MEDIA MARKT
Geography of collaboration: Entire Russian Federation
• Technical maintenance of services for HVAC, sewerage, water supply,
power supply and video alarm systems
• Comprehensive packaging equipment support
Retail and Wholesale
Management of supermarket chain with a total area of 105 000 sq. m
24/7 IT support for over 900 stores throughout the country
Optimal operation of facility systems in 13 hypermarkets

19. COMPANY OVERVIEW 19
Customer: ROSTELECOM
Geography of collaboration: Entire Russian Federation
• Complex technical maintenance of antenna mast structures and payphones
• Design and installation of facility systems
• Managed print services and workplaces support outsourcing in the Volga Federal District
• Business applications support services
Customer: MTS
Geography of collaboration: Entire Russian Federation
• Technical maintenance of antenna mast structures, antenna-feeder devices, femtocells
• Facility management
• Managed print services, IT systems, POS and banking equipment maintenance services
• Implementation and rollout of enterprise resource planning system for branches
Customer: MEGAFON
Geography of collaboration: Entire Russian Federation
• Technical maintenance of antenna mast structures, VSAT terminals, and femtocells
• Optimal operation of POS systems in all retail stores in Russia
• IT outsourcing services for 5 company’s branches
Telecommunications and Media
Большая четверка
доверила MAYKOR
свои объекты
More than 1,400 offices and 18,000 workplaces serviced
100% uptime for systems serviced in accordance with SLA
1,800 retail stores on service support in all regions of Russia

20. COMPANY OVERVIEW 20
Oil and Gas
Customer: ROSNEFT
Geography of collaboration: Entire Russian Federation
• Commissioning and comprehensive service of gas station equipment and oil depots infrastructure
• Technical support for corporate automated payment systems for RN-CARD and Magistral
Customer: LUKOIL
Geography of collaboration: Entire Russian Federation
• Comprehensive maintenance services of technology equipment and all facility systems
• Ensuring the smooth running of shop equipment on enterprises
Customer: NESTE OIL
Geography of collaboration: Northwest Federal District
• Operability assurance for specialized filling stations equipment: fuel dispensers, tank battery, fluid
level gages, gas analytical systems and information boards
• Maintenance of payment terminals at automatic petrol stations
• Information and Consulting assistance in the operation of the equipment
Provision of 100% service quality level in accordance with SLA
Decrease in emergency requests by 40% and in technical support requests by 30%
Comprehensive maintenance of petrol station chain in Russia

21. COMPANY OVERVIEW 21
Customer: SBERBANK OF RUSSIA
Geography of collaboration: Entire Russian Federation
• Operations and maintenance services of electronic queuing systems
• Efficient ATM and payment terminal network operation and management
• POS terminals maintenance at bank branches
Customer: VTB24
Geography of collaboration: Entire Russian Federation
• Efficient Europeum Teller Cash Dispenser equipment operation and management
• Operations and maintenance services of banking equipment
• Implementation of personnel management system
Customer: RAIFFEISENBANK
Geography of collaboration: Entire Russian Federation
• Comprehensive IT infrastructure, ATMs and POS terminals outsourcing services
• Technical support of new operational offices’ opening
• Facility maintenance services in Volga Federal District brunches
• Banking equipment maintenance in the Southern Federal District
Finance
40,000 bank equipment units serviced
Ensure reliable and stable performance of equipment in more than 1,000 bank offices
1,900 ATMs and more than 170 bank branches being serviced

22. COMPANY OVERVIEW 22
Customer: UEC. Strelka travel card in Moscow Region
Geography of collaboration: Central Federal District
• Software development and installation of fare system infrastructure
• Integrated system services for the duration of the investment project – 7 years
Customer: KIT
Geography of collaboration: Entire Russian Federation
• Complex IT outsourcing and maintenance of computer and office equipment in all branches
• IT support for new office openings in all regions of Russian Federation
Customer: RUSSIAN POST
Geography of collaboration: Entire Russian Federation
• Service of postal POS systems, weighing equipment, banking equipment, copiers, telephone
systems, and server hardware
• Creation of a unified national information system
• Creation and replication of post offices’ unified automated system
• Development of mainline and regional postal logistics’ simulation system
• Implementation of a reporting system for customer personal identification cards usage
Logistics and Transportation
Longest outsourcing contract in Russia to date
IT outsourcing services for 70 branches
42,000 post offices serviced in all localities of the country

23. COMPANY OVERVIEW 23
Manufacturing
Customer: TSARITSYNO
Geography of collaboration: Central Federal District
• Construction and support of enterprise management systems
• Corporate business application management outsourcing for problem solving of warehouse
logistics and finished products shipment
Customer: Magnitogorsk Iron & Steel Works
Geography of collaboration: Ural Federal District, Central Federal District
• Portfolio and production structure optimization
Customer: SEVERSTAL
Geography of collaboration: Northwestern, Siberian, and Central federal districts
• Design, commissioning and maintenance of access monitoring and control system
• Technical preparation of border check point and Cherepovets Airport customs post
• Technical support of enterprise management system
• Construction of risk management and internal control system
One of the largest SCM projects in the metallurgy space
Decrease in order shipping time by 50%
100% business processes transparency achieved at 20 companies within the group

24. COMPANY OVERVIEW 24
Customer: UNIPRO
Geography of collaboration: Volga, Siberian, Ural, and Central federal districts
• Creation and maintenance of information systems to help manage 5 geographically dispersed units
• Construction of budgetary control and management reporting system
• Mobile application for service personnel work control
Customer: RUSSIAN GRIDS
Geography of collaboration: Far Eastern, Volga, Northwestern, Siberian, Central, and Southern
federal districts
• Outsourcing of development and on-going support of corporate information-analytical system
• Creation of investment management system
• Management efficiency improvement of the electric grid repair program
• Construction of business planning and financial consolidation system
Customer: RAO ENERGY SYSTEM OF THE EAST
Geography of collaboration: Far Eastern Federal District
• Construction and development of customer service and billing system for a subsidiary of JSC
"Kamchatskenergo"
Energy and Housing & Utilities
Sevenfold labor cost reduction on reporting procedure
Russia's largest Microsoft Dynamics AX ERP implementation
Unified billing and customer service system for 200,000 customers

25. COMPANY OVERVIEW 25
Public Sector
Customer: SOCIAL INSURANCE FUND OF THE RUSSIAN FEDERATION
Geography of collaboration: Entire Russian Federation
• Technical support and development of the fund's unified integrated information system
• Proactive support of IT equipment, systems and applications
• Planned modernization of the IT infrastructure
Customer: MINISTRY OF FINANCE OF THE RUSSIAN FEDERATION
Geography of collaboration: Central Federal District
• IT infrastructure maintenance and enhancement for the corporate telecommunication network
and special departmental communication network
• Continuous monitoring of information and telecommunications infrastructure
• Support for IP-telephony, video broadcasting and requests processing systems
Customer: Federal Center of Information Technologies under the CEC
Geography of collaboration: Far Eastern Federal District
• Ensuring the smooth functioning of optical scan voting systems (OSVS) software and hardware,
including information security subsystem, communication and data transmission
Provision of service quality level in accordance with SLA
Recovery time for inoperative equipment on election day not exceed 8 hours
10X increase in infrastructure capacity

26. COMPANY OVERVIEW 26
PREPARATION
EXECUTION
TRANSITION
Proven Collaborative Delivery Approach
Alignment
of transition plan
MAYKOR solves your
business challenges
Scheduled maintenance and requested
works in strict accordance with SLA
Reports
Integration with the customer’s
IT systems
Process organization of receiving
and processing applications
*TCP – technical and commercial proposal
**SLA (Service Level Agreement) – Agreement on the level of service provided
Audit, TCP preparation*,
negotiate the terms of SLA**
Sign a contract
for services
Develop instructions
and policies

27. COMPANY OVERVIEW 27
The MAYKOR Advantage
Round-the-clock technical support. Strict compliance with
Service Level Agreement (SLA). Extensive experience and deep industry expertise.
A strong resource base and a mature logistics infrastructure.
Highly qualified specialists in all regions of Russia.
Cutting-edge approaches to service delivery
based on best practices.
From IT infrastructure and Application Outsourcing to Business
Solutions as a Service and Business Process Outsourcing.
HIGH QUALITY
EXTENSIVE RESOURCES
WIDE RANGE OF SERVICES
INNOVATIVENESS
Full range of services for geographically distributed and local companies.
Standardized rates and high level of service throughout Russia.
NATIONAL FOOTPRINT

28. COMPANY OVERVIEW 28
Partners
IT SYSTEMS
BUSINESS
APPLICATIONS
FACILITY
SYSTEMS
RETAIL
EQUIPMENT
BANKING
EQUIPMENT
GAS STATION
EQUIPMENT

29. COMPANY OVERVIEW 29
LINKEDIN.COM/COMPANY/MAYKOR
FACEBOOK.COM/MAYKOR.OFFICIAL
CENTRAL OFFICE:
+7 (495) 787 45 00 / INFO@MAYKOR.COM
WWW.MAYKOR.COM