ValuePoint System an Introduction

1. MANAGED SERVICES
“Allow us to make a Difference”
Antony - Manager - 8861230920

2. 0
Debt Fuelled
Growth
6 29
Countries Locations
26
Years
2,500+
Employees
$4M
In Investments
13
Group & Associate
Companies
$77M
Group Turnover
19,000+
Delighted Customers
Worldwide
OVERVIEW
Antony - Manager - 8861230920

3. GROUP COMPANIES
IT INFRA & SYSTEM INTEGRATION DATA, CONTENT & LANGUAGE
EDUCATION HEALTHCARE
VALUEPOINT
SYSTEMS
IT SYSTEM
INTEGRATION
VALUEPOINT
TECHSOL
INFORMATION
SECURITY &
AVAILBILITY
TECHNOBIND
SOLUTIONS
SPECIALIST
TECHNOLOGY
DISTRIBUTION
VALUEPOINT
KNOWLEDGEWORKS
LANGUAGE
TRANSLATION &
LOCALISATION
SOURCEHUB INDIA DOCUMENTMANA
GEMENT
CONTENT FUTURE CONTENT
MANAGEMENT
REDFILE GLOBAL
AUTO VISUAL
CLASSIFICATION &
IG
VALUEPOINT
THOUGHTNET
STUDENT LIFE
CYCLE
MANAGEMENT
TUTORPOD
LEARNING
COACHING &
TUTORING
EDECOSYS SYSTEMS E-COMMERCE FOR
EDU DOMAIN
PARENTOF
SOLUTIONS
PARENTING
INTELLIGENCE
PLATFORM
HEALTHCARE
INTELLYTICS INC
BIG DATA, AI &
ANALYTICS
INTELLYTICS
DIABETES
INSTITUTE
INTEGRATIVE &
HOLISTIC
APPROACH
Antony - Manager - 8861230920

4. Achievements
AMC Support
• OEM B2B
• Warranty Upgrade
packs
• VPS AMC
• Multi-Vendor
• PAN India
FMS Support
• SLA Based
• Cost+ Model
• Resource Based
RIMS
• End Point Management
• Ticketing /Remote/
Asset/ Patch
management
• Policy and Automation
• First Call Resolution
• Reports & Dashboard
Warranty Support
For Various OEM Products
Professional Services
• Technology Consulting
• Implementation & Roll Out
• GAP Analysis
• Migration
• Training
• IT Relocation
Managed Services
• Long Term Enabled Team resulting 30% growth YoY
• 50+ Cr Services Revenue Clocked
• 1200+ Resources Deployed Across India
• 55 Seat NOC Facility with 30+ Domain Experts
• 25+ Years Industry Experience
• 800+ delighted customers
• PAN India Service Presence
NOC
• 24/7 Data Centre
Monitoring and
Management
• Service Desk
• First Call Resolution
• Vendor Management
• Scheduled SOP &
Backups
OUR SERVICES
• Site Audit / GAP Analysis
• Go HYBRID
• Optimise Onsite Resources/ Process
• Implement ITSM Tools – Reactive to Proactive Approach
• Integrate NOC Support – Expand Service window to 24/7
• Build Automation resulting reduced tickets
• Phase wise service improvement plans and review with
reduced cost & improved ROI
Align IT Support to
Business Needs
GO HYBRID
with us
Antony - Manager - 8861230920

5. Organizations cannot afford to have systems downtimes as it affects
the business adversely. Annual Maintenance Contracts or AMCs are
critical for the maintenance and continuous performance of systems.
Valuepoint offers businesses regular check-ups to ensure that
systems are in top-notch condition and at peak performance through
the year.
TYPES OF CONTRACTS:-
1. OEM (HP, DELL, CISCO etc.) & Multi Brand AMC’s
2. Multi Location / PAN India Support
3. Comprehensive / Labor AMC’s
4. Labor only Annual Service Contracts (ASC)
5. Labor + Spare Parts to a fixed amount / ON CALL service
BENIFITS:-
1. Reduces unplanned expenses resulting from sudden and
unplanned repairs of the systems.
2. Assured 24/7 service from qualified technicians/engineers.
3. Planned services for your products.
4. Planned Preventive maintenance.
5. Genuine spare parts for your products ensure performance
reliability.
Annual Maintenance Contracts (AMC)
Antony - Manager - 8861230920

6. Value point's IT Facilities Management
Services ensures uninterrupted access
and performance of your IT
infrastructure as per agreed SLAs
(Service Level Agreements). Available
24/7 , Value point's Facility
Management Services team offers the
requisite man power as well as
specialized remote management
support required to keep your facilities
ticking round the clock without a hitch.
Valuepoint manages your assets across IT vendors and captures all the service requests
logged via mail, telephone or the web.
SERVICES OFFERED:-
1. Call Management
2. Asset and Inventory Management
3. Vendor Management
4. End-User Services such as Desktop/Laptop Support,
LAN Management, Mail Management, etc.
BENEFITS:-
1. Reduce the total cost of operations
2. Client can focus on core business activities
3. Rationalize staffing costs
4. Optimize asset utilization
5. Facilitate service delivery
6. Improve uptime and system availability
Facility Management Services (FMS)
Antony - Manager - 8861230920

7. • 24X7 Service Desk
• First Call Resolution
• Patch Management
• Incident / Problem / Change
management
• Vendor Management
• CMDB
• Reports & Dashboards
RIMS
• Focus Based First Call
Resolution
• Asset Management
• Patch Management
• Policy Management
• End Point Security
• Anti-Virus Management
Service Desk
• Proactive Monitoring
• Backup Management
• SOP based App Support
• OS Management.
• Database Mgmt.
• M/W availability monitoring
Data Center Management
• Network Monitoring &
Management
• Performance Monitoring
• Network Security
• Network Optimization
• Leased Line Management
Network Management
Antony - Manager - 8861230920

8. IT INFRA Monitoring TOOL
Details
• Help Desk and Trouble Ticketing Features
• Audit & Computer Inventory (Asset Management)
• Patch Management
• Monitoring & Alerts
• Cross Platform Support (PC and Mac and Linux)
• Remote Desktop Management
• Network Monitoring
• Executive summary
• Agent Procedures
• Automated Software Deployment
• Network Policy Enforcement
• Integrated Reports
• Live Connect