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Single view of BSS systems

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Single view of BSS systems

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Digital age customers need right information at the right time. They are very demanding. UniServe platform helps in federating all the BSS systems on to one platform and gives a 360 view of customer to all the internal stakeholders and help them serve the customers efficiently.

Digital age customers need right information at the right time. They are very demanding. UniServe platform helps in federating all the BSS systems on to one platform and gives a 360 view of customer to all the internal stakeholders and help them serve the customers efficiently.

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Single view of BSS systems

  1. 1. © Intense Technologies Limited© Intense Technologies Limited www.in10stech.com Single Screen For BSS
  2. 2. About us We enable agility that drives customer centricity Named in Forrester - “Hot and emerging business technology vendors to watchout in 2015” Patent filed : An apparatus for processing Public listed transnational enterprise software products company Deployed our digitalization solution across 17 countries in Africa at Airtel Africa and at the world’s 2nd largest telecom © Intense Technologies Limited 2 Patent filed : An apparatus for processing documents and method thereof App no: 5139/CHE/2014 Debt free and growing at 35% CAGR annually 70% Telecom market share in South Asia 10 Years of domain experience in Telecom & Insurance 2nd largest telecom 21 Country global agreement with the world’s 2nd largest telecom Published as notable vendor in Gartner's magic quadrant for CCM Featured in product excellence matrix report by Frost and Sullivan Customers in 30+ countries across 4 continents Operate out of APAC, MEA, Europe and Americas
  3. 3. Telecom Trend- Growing Service Portfolio © Intense Technologies Limited 3 deliver customer experience While this is improving wallet share, complex IT systems are making it difficult to deliver customer experience
  4. 4. Demanding Customer Demanding Customer © Intense Technologies Limited 4 Seamless experience across channels Greater control with self service and analytics Faster turnaround time right information at the right time through the right channel Digital age customers will not wait for digital transformation projects to get the right information at the right time through the right channel
  5. 5. • Enterprise customer experience • Huge OPEX • High bill disputes Challenges Stakeholders B2B customers CRM Current IT Infrastructure Legacy Billing systems How Do We Address BSS Complexity © Intense Technologies Limited • High bill disputes • Inconsistent communication • Longer TAT for support services • Delayed revenue realization Multiple systems, processes leading to high costs and poor customer experience Sub-systems A/c Managers and Collection agents Resellers Management Complex web of processes CRM ERP 55
  6. 6. • Enterprise customer experience • Huge OPEX • High bill disputes Challenges Stakeholders B2B customers CRM Current IT Infrastructure Legacy Billing systems How Do We Address BSS Complexity Legacy Billing systems Customers CRM Radical process simplification • Decommissions redundant applications • Reduces OPEX • Streamlines Operations Benefits Offered © Intense Technologies Limited • High bill disputes • Inconsistent communication • Longer TAT for support services • Delayed revenue realization Multiple systems, processes leading to high costs and poor customer experience Sub-systems A/c Managers and Collection agents Resellers Management Complex web of processes CRM ERP ERP Sub-systems CRM A/c Managers and Collection agents Resellers Management Agile customer experience platform 6 • Streamlines Operations • Faster Revenue Realization • Empowered internal stakeholders • Analytics for all stake holders(Role Based Access) Single source of truth – 360 degree customer view 6
  7. 7. Multiple Login Into Different Systems © Intense Technologies Limited Empower internal stakeholders with 360 degree view of customer information 7
  8. 8. Single View Of All Systems © Intense Technologies Limited Empower internal stakeholders with 360 degree view of customer information 8
  9. 9. Benefits Increase revenue with analytics on customer data © Intense Technologies Limited Reduce operational expenses by unifying existing processes Enhance customer experience With consistent Omni channel engagement 9
  10. 10. CORPORATE HEADQUARTERS INDIA A1, Vikrampuri Secunderabad – 5000 09. Telangana, INDIA EUROPE UNITED KINGDOM 200 Brook Drive, Green Park, Reading UK, RG2 6UB Tel: +44 7825 664 259 Intense Technologies Limited © Intense Technologies Limited Tel: +91-40-44558585 / 27849019 / 27844551 Fax: +91-40-27819040 e-mail: internationalsales@in10stech.com e-mail: internationalsales@in10stech.com AMERICAS UNITED STATES OF AMERICA 10481 NW 36 Street, Miami FL 33178 Tel: +1 954 545 2037, 305 509 1250 e-mail: internationalsales@in10stech.com MIDDLE EAST AND AFRICA UNITED ARAB EMIRATES Hamriyah Free Zone,P.O.Box 53142, Sharjah Tel: +971-4-2653202 / 56-6499568 e-mail: internationalsales@in10stech.com ASIA PACIFIC SINGAPORE 9, Temasek Boulevard # 19-05 Suntec Tower 2, Singapore 038989 Tel: +65-8288-1859 e-mail: internationalsales@in10stech.com About Intense Technologies Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC. Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues and improved customer experience. We have a strong track record of deploying our highly scalable product suite to Banking & Financial services, Insurance, Government, Utilities, Manufacturing and Telecommunication enterprises. We serve customers in 30+ countries across 4 continents, with a 70% market share in Telecom in India 10

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