1. 15620 E Yukon Dr.
Dewey, AZ 86327 TREVOR C. JURGENS
(612) 310-1636
Jurgens.trevor@gmail.com
EMPLOYMENT
Helpdesk Engineer Cachet Financial Solutions, Inc. Aug 2012 - July 2014
 Solely responsible for reversion testing of proprietary company software, compiling issue data and resolution.
 Trained new helpdesk employees in procedures, product lines and proprietary software.
 24/7 on-call afterhours support from home location on rotating bi-weekly schedule.
 Drafted and published technical product software user guides.
 Consistently received all quarterly performance-based bonuses for established project goals.
Level 3 Tech Support Analyst /
Technical Writer Best Buy Deployment Operations Center Dec 2010 – June 2012
 Promoted to department Technical Writer, created standard operating procedures and tech installation
manuals.
 Provided testing and project support for retailer-wide Outlook 365 migration.
 Performed lab testing of Best Buy servers, peripherals and Point of Sale terminals.
 Executed network port troubleshooting and configuration.
 Oversaw the deployment of over 100 project-based upgrades and store installations.
Operations Specialist Ameriprise Financial Services, Inc. June 2009 – November 2010
 Instituted and cataloged new digital client file archive.
 Led the onboarding and hardware inventory for all new financial advisors.
 Detailed client data-mining and constructed weekly reports.
Project/Materials Coordinator Direct Source Feb 2008 – April 2009
 Launched and maintained database for national voice and data cabling installation.
 Coordinated materials delivery while decreasing material costs to 1000+ nationwide job sites.
 Created and maintained 800+ line vendor profile database.
Executive Administrative Assistant Wells Fargo Data Warehouse Oct 2005 – Dec 2007
 Directly supported Technology Manager/Assistant Vice President within data warehouse.
 Established and implemented office procedures and controls.
 Ensured security compliance of company policies.
 Facilitated onboarding of all new employees and contractors, providing security access and PC reimage.
TECHNICAL EXPERIENCE
Projects
 Client Ticket Portal (2014). Developed and beta-tested interactive client portal ticketing system, utilizing
Freshdesk cloud-based software.
 IT Knowledge Base (2012, 2013-2014). Wrote IT knowledge base guides for helpdesk staff, troubleshooting
proprietary software and product line solutions.
 IT Inventory Database (2007). Designed and tested Access-based relational database for hardware/software
inventory and secure employee data.
TECHNOLOGIES
 Microsoft SQL Server; MS Project, Word, Excel, PowerPoint, Access, Outlook, Visio; WIN XP, 7 and 8; Lotus
Notes; DOS; Adobe Photoshop; PC reimaging; Active Directory; Pivot Tables (prior experience); VPN issue
resolution; Printer Configuration; Mac OS X; Coaxial cable/Cat 5 installation and repair
VOLUNTEER EXPERIENCE
 Historic Museum Site Maintenance (April 2015-Present) Sharlot Hall Museum, Prescott, AZ.