1. JayBee Jansen A. Biaña
6th street Mahayahay, Apas
Cebu City, 6000
Contact #: +63 9324993874
Email address:
jb_jansen3@yahoo.com
Skype:
jb.biana_skype
CAREER OBJECTIVES
 To use my skills in the best possible way for achieving the company's goals
 To enhance my professional skills in a dynamic and fast-paced workplace
SKILLS & EXPERTISE
 Proficient in MSSQL, MYSQL , E-mail Configuration, Visual C++, Visual Basic 6.0,
Database, Linux, Active Directory, Vicidial, FreePBX, PHPMyadmin, GLPI, IP Phone
Configuration, POS(Point of Sale), Pin Pads
 Proficient in Microsoft Windows, Firewall, LAN, Software Installation, and Printers
 Can easily adapt to current situations and in a new working environment
WORK EXPERIENCE
Accenture
Ebloc 3, IT Park, Cebu City
IT Operation Associate – U.S and Canada Stores
Duration of Experience: June 28, 2015 - Present
Duties and Responsibilities:
 Supporting IT problems from store employees by inbound/outbound calls, emails and
chats like: POS (Point of Sale), Pin Pads, desktop, laptops, user accounts, rf guns, register
printers, office printers, hand held scanners, application software and other IT related
problems

2.  Monitoring calls
 SME and POC for Cebu Team since December 2015 – Present
 Updating opened tickets and follow-up calls to resolve the issues
 Supporting on-site technicians
InstaCall Center Solution, Inc.
12/F Unit 1203, Keppel Center, Cebu Business Park
Desktop IT Administrator – Cebu & Montreal Canada Employees
Duration of Experience: May 02, 2012 – July 18, 2014
Duties and Responsibilities:
 Provided desktop and printer support (local and remote)
 Monitored calls and agents
 Provided resolution details to job request raised
 Generated call log reports
 LAN Maintenance/Managing
 IT Devices Inventory using GLPI
 Vicidial Server Maintenance and Setup
 FreePBX Server Maintenance and Setup
 Call System Flow/Setup
 Email configuration – outlook, Gmail and thunderbird accounts.
 IP Phone Configuration and Setup (Yealink, Cisco and Polycom)
Teletech Cebu
Oakridge IT Center, 880 A.S. Fortuna St.
Technical Support Representative
Years of Experience: February 9, 2009 – May 01, 2012
HP (Hewlett-Packard) Support Technician, Home User (North America and Canada)
Duration of Experience: Feb. 2009 – January 2012
 Provided hardware and software technical assistance for HP inkjet printers
 Identified products that are defective and adhere to guidelines in issuing exchange
service
 Track and check the delivery status of replacement printers
 Accepted and processed payments for upgrade and phone support fee for out of
warranty printers.
 Provided floor-walk support to agents.
Charter Communications Support, Home User (North America Region)
Duration of Experience: Feb. 2012 – May 2012
 Assisted in setup and configuration of TV cable service

3.  Performed troubleshooting for TV cable connection issues
 Accepted payments
Keppel Cebu Shipyard
Dad Cleland Avenue, Lapu-Lapu City, Philippines 6015
Warehouse Staff
Years of Experience: September 9, 2008 – December 21, 2008
 Managing the inventory and reports
 Encode purchased orders, released and received items
EDUCATIONAL ATTAINMENT
 BS Information Technology (2004-2008)
University of Cebu – Banilad Campus
Banilad, Cebu City
SEMINARS AND TRAININGS
 University Research Forum (March 2007)
University of Cebu – Banilad Campus
Banilad, Cebu City
EDUCATIONAL RELATED EXPERIENCES
 Purchasing System Project – manual to computerized purchasing system (Visual Basic 6.0
programming language used)
 Sales System Project
 Research
Availability to commence work:
 Immediate
Reason for Leaving From Previous Company:
 Career Opportunity
REFERENCES
Eli Bacolod
Project Manager
Innobuild Kontractors Inc.
+63 9328596339
Francis Kuh Yaoto
Hardware Support Case Controller
Lexmark Research and Development Corporation
+63 9335089415