Adam is seeking a new position in tech support to further his career and gain new skills. He has over two years of experience in tier 1 tech support roles, troubleshooting PC hardware and software issues remotely for Dell and other clients. Adam is studying for additional CompTIA certifications in networking and security. He is eager to apply his technical abilities and customer service experience to help advance in the IT field.

1. Hi, good day! To whom it may concern,
My name is Adam and I am actively seeking a position working in Tech Support. I
take great pleasure in troubleshooting and finding solutions for various PC issues.
This started with just my friends and family's computers that had simple
problems. I then decided to look for a related position and found myself doing a month
of training in A+ related material before starting my tech support job at a call center
representing Dell. I absorbed quite a bit there, working in both the basic Hardware
support and ProSupport departments.
I later found another related and yet different remote tech support position. This
was for Tier I support and I quickly grew familiar with the type of work. To progress
further, I started studying Network and Security plus (CompTia material) Now I'm
looking for a new position to advance my career, one where the work is familiar and yet,
still gives me something new to work with. I'm eager to gain new skills and experience.
I look forward to hearing from you,
Adam Wakeland
813-785-1743
Ai_user_101@yahoo.com

2. Adam L Wakeland
1105 E 124th
ST
Apt B
Tampa, FL 33612
Phone: 813-785-1743
Alternate phone: 813-284-6396
ai_user_101@yahoo.com
Objective:
Seeking to get into the IT/Tech support field again to build on my experience and knowledge.
Employment History:
CGS (Computer Generated Solutions)
09/2015-02/2016
4508 Woodland Corporate Blvd, Tampa, FL 33614
Employment Type: Full Time
Job Description/Title: Tier 1 remote tech support for multiple clients. Including active directory
use, MS office, client software, peripheal setup, and basic hardware troubleshooting.
Convergys (Formerly “Stream”)
02/2014 – 3/2015
6302 E. Doctor Martin Luther King Junior Blvd #200, Tampa, FL
Employment Type: Full Time
Job Description/Title: Remote tech support for customers with warranties for Dell PCs/Laptops.
Business and consumers, full hardware and software support, first call resolution.
Harrell Home Services
08/2013 - 2/2014
6015 Benjamin Road, Tampa, FL
Employment Type: Full Time
Job Description/Title: Customer service; Phone Rep
Mortgage Investors Corporation
08/2012 - 07/2013
4465 W Gandy Blvd, Tampa, FL
Employment Type: Full Time
Job Description/Title: Customer service; Phone Rep

3. Ability Summary
 Experience working in Active Directory.
 Experience working with Ticketing systems and Knowledge Bases.
 Ins and outs of hardware troubleshooting, for both Laptops and Desktops.
 Experience walking users through hardware troubleshooting, removal, and installation.
For both Laptops and Desktops.
 Experience with Windows’ enviroments; XP and 7.
 Experience helping users install/uninstall, configure, and troubleshoot software.
Including experience with remote connections to user's machine.
 Experience with your common Malware/Adware identification and removal.
 Experience with printer/peripherals installation.
 Basic knowledge of MS office suite.
 Basic knowledge of installing and troubleshooting a home or small office network.
Education and Training
Avon Park High School (Avon Park, FL) High School Diploma
1 year Working for Dell tech support.
 1 month A+ related training.
 6 months working for Dell hardware support.
 6 months working for Dell Prosupport.