Analyzing and resolving a communication crisis in Dhaka textiles LTD.pptx
Agenda 1-17-18 CO225-51.pptx
1. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
2. 1/17/18 Agenda
▪ Course Description
▪ Course Policies
▪ Grade Breakdown
▪ Grading Scale
▪ How to Succeed in CO 225 Without Really Trying
▪ Assign Homework
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3. Course Description
Principles and techniques for oral and written communication skills
within business and professional situations; emphasis on job
interviewing with resumes and cover letters, professional emails and
social media posts, informative and persuasive presentations, and
listening skills.
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4. Course Policies
▪ Academic Dishonesty Policy
– See Syllabus
▪ Attendance Policy
– Attendance is expected in all classes
– 6 absences results in failure from the class per Communications department
▪ Due Date Policy
– All items due in class need to be submitted before the class session ends
– All items submitted on eCampus will have specific due dates
– All items submitted on eCampus can be an hour late for 20% off grade
– No items submitted later will be accepted
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6. Grading Scale
▪ Grading Scale in accordance with Monmouth University
undergraduate grading
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7. How to Succeed in CO 225 Without Really Trying
▪ Follow All Directions
▪ Submit All Assignments on Time
▪ Come to Class Prepared
▪ Ask Questions if You are Unsure
▪ Complete All Assigned Readings
▪ Check eCampus, Course Blog, and Twitter as Needed
▪ Take Notes on Course Content and Assigned Work
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8. Homework
▪ Purchase Course Textbook
▪ Introduction Post [on eCampus]
▪ Navigate through eCampus
▪ Browse through Course Textbook
▪ Create Notes for LinkedIn Profile
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9. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
10. 1/22/18 Agenda
▪ Point Out Ch 1 Textbook PPT on eCampus
▪ Social Media Communication vs. Human Communication
▪ KEYS
▪ Communication Process
▪ Types of Communication
▪ Influences on Communication
▪ Assign Homework
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11. Social Media vs. Human Communication
Social Media Communication
▪ Impersonal
▪ No personal relationship
▪ Potential misinterpretations
▪ Connect with many people at
once
▪ Information may not be
accurate; needs to be checked
Human Communication
▪ Personal
▪ Influenced by experience
▪ Influenced by environment and
upbringing
▪ Influenced by perceptions
▪ Easier to determine factual
information
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12. KEYS
▪ Know Yourself
▪ Evaluate the Professional
Context
▪ Your Communication
Interaction Occurs
▪ Step Back and Reflect
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14. Communication Process
▪ Communication: a transfer of understanding and meaning from
one person to another.
• The sender is the source of the communication.
• Encoding means converting a message into symbolic form.
• The message is the purpose to be conveyed in the
communication.
• The channel is the medium by which a message travels.
• Decoding means translating a received message.
• The receiver is the recipient of the communication.
• Feedback is checking to see how successfully a message has
been transferred.
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16. Types of Communication
▪ Formal channels
▪ Informal channels
▪ Written communication
▪ Verbal communication
▪ The “grapevine”
▪ Nonverbal cues
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17. Influences on Communication - Apprehension
Types of Communication Apprehension
Trait Apprehension ― the tendency for shy people to feel anxious while in communicative
environments
Context Apprehension ― fear of communicating in certain contexts
Audience-based Apprehension ― fear of communicating with certain people or groups
Situational Apprehension ― fear of communicating in a specific set of circumstances
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18. Causes of Apprehension
Different Causes of Communication Apprehension
Eight causes: novelty, formality, subordinate status, peer evaluation,
dissimilarity, conspicuousness, lack of attention, prior history
Identifying cause important in learning skills that will reduce those
fears
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19. Influences on Communication - Ethics
▪ Presented material that contains all the relevant information, is true in every
sense, and is not deceptive in any way.
▪ Ethics: General term for the discussion, determination, and deliberation
process for deciding right and wrong, should and should not do, appropriate
▪ Ethical Consideration: In communication includes lying, keeping and/or
telling secrets, integrity, aggressive communication, cheating
▪ Values: Moral principles or rules that determine ethical behavior
▪ Organizational Values: Typically outlined in an organizational mission or goal
– many jobs require employees to subscribe to organizational values
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20. Influences on Communication – Communication
Bravado
Communication Bravado:
Perceiving communication as effective, while
others perceive it as ineffective
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21. Influences on Communication – Technology
▪Networked communication
▪Wireless communication
▪Applications
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22. Influences on Communication – Contemporary Issues
▪ Communication issues
▪ Legal issues
▪ Security issues
▪ Lack of personal interaction
▪ Knowledge management
▪ Customer service
▪ Strong service culture
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25. Homework
▪ Read Chapter 1
▪ Chapter 1 Homework [see eCampus]
▪ Read through Group Presentation #1 instructions and begin working
on Group Presentation #1 with your group
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26. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
27. 1/24/18 Agenda
▪ Job Search
▪ Resumes
▪ Applying for Jobs – 6 Step Process
▪ Interviews
▪ Negotiations
▪ Assign Homework
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28. Job Searching
▪ Three General Job Searching Strategies
– Search for any job available
– Search for any job you are currently qualified for
– Search for any job you will be qualified for in the future
– Determining the job you want will help in researching the field to find a good fit
for you as an employee [2nd stage of the Job Seeking Process – researching ties in
here]
– As you advance in your career your interests may change. It is perfectly fine to
move on to a new job, but be sure to have appropriately added to your
qualifications to match the new position.
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29. Resumes
▪ Resumes provide a snapshot of how productive you have been in life
– Someone who has held a lot of jobs presents as a potential problem
– Someone who is young and has limited experience presents as someone who can
be “molded in the company’s image”
– Someone with a lot of experience may not fit certain companies due to
perceptions
▪ Resumes are different for everyone and the resume you send to
employees should tailor to the job you want. Word, as an example,
provides many templates to use.
▪ Resumes can get you in the door for an interview
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30. Applying for Jobs – 6 Steps
Six Stages to the Process
Stage 1: Exploring
Stage 2: Researching
Stage 3: Applying
Stage 4: Interviewing
Stage 5: Following Up
Stage 6: Negotiating
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31. Stage 1: Exploring
▪ Declaring your major, understanding your strengths and skills go a
long way in determining what job you want and will be hired for
▪ Exploring in this case means searching for what job will be a good fit
for you
– For example, if you hate dealing with people it is not a good idea to become a
teacher or psychologist where you are around varying types of people every day
– Keep in mind that you may best fit a job you hate, but are good at it due to your
skills
– It is a good idea to self-explore and career explore [this is often done in high
school or as a freshmen with Career Aptitude Tests, etc.]
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32. Stage 2: Researching
▪ Researching is easier than ever now; as most information can be
found online
▪ Researching the job market and a potential employer has a number of
benefits
– Allows you to tailor your resume and cover letter to the job you apply for
– Allows you to understand trends in the field to discuss during an interview [even
if you have limited experience]
– Potentially allows you to answer difficult questions due to understanding of
company and market
– Helps you in determining who to address a cover letter to
– Makes you look more professional
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33. Stage 2: Where to Research?
▪ Job listings do not necessarily have all the information about the job.
You need to understand this and be able to research to find answers.
– The best thing to do is to research the following:
▪ What the job position means? For example, what is a “Data Analyst” and what do they
do?
▪ What does the company do? For example, Google and Apple both relate to computers,
but are fairly different. Find out why.
▪ Who is in charge? Sometimes they are not the most qualified people; other times they
are, but this is largely to make your cover letter stand out.
Once specifics like this are found creating a resume, cover letter, and preparing for an
interview may be easier.
Also check out job specific websites like https://www.onetonline.org when researching
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34. Stage 3: Applying
▪ Once you’ve figured out what field you want to work in and where
you want to work you need to apply for a job. Rarely are people just
given jobs.
▪ When applying for jobs you need to know the AUDIENCE
– For example, in academia a resume is called a CV and requires extensive
information you would not put on your resume
– For example, if you are applying for a job at a 7-Eleven you would not mention
having a Master’s degree in Fine Arts
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35. Thoughts on Applying
▪ Develop Resume appropriate for the job [some resumes no longer list
an objective, but some jobs may ask for it]
▪ Customize Resume for the job [if you might be working overseas
knowing different languages should be accentuated, but if working for
a small chain in a specific community accentuated ties to the
community would be necessary]
▪ Be Relevant [don’t list things in high school unless they matter; for
example, applying to be a coach]
▪ Your Resume should reflect you as a person. There are millions of
templates to customize for your needs.
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36. Applying in General
▪ When applying for jobs you add a Cover Letter to your Resume. The Cover Letter
should summarize your skills in a way that presents you as a potential asset to the
company. Do not just mention things from your Resume; explain why they matter.
▪ Always end a Cover Letter with your contact information and a request to meet at
their convenience to discuss the job further [essentially asking for an interview].
▪ Follow the application procedures provided [some jobs require emailed resumes,
some through a company website, or some through a third party site like LinkedIn].
▪ Make sure your Resume details appropriate job duties you completed in each job
and have appropriate tense for those jobs. For example, a job you no longer have
should list performed job duties in past tense.
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37. Stage 4: Interviewing
▪ Your Resume and Cover Letter resulted in an interview; now it is time
to articulate further why you would be a good fit
▪ Practice interviewing and be ready to tie your research into your
answers
– You can research commonly asked interview questions and prepare answers
– However, not all interview questions will be known beforehand
– Provide succinct, examples – most interview questions should only take 2
minutes to answer
▪ The more prepared you are the more likely the interview is to go well
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38. Understanding the Interview
▪ More than likely the person interviewing you has never met you
before. Follow these ideas for success:
– Show up early. Most people believe in the saying “Being on Time is the Same as
Being Late”
– Dress for the Job You Want, Not the One You Have
– Be Prepared for the Interview
– Understand how the Interview will occur. For example, if the interview is via
telephone find a quiet, convenient location with no interruptions
– Remain positive at all times
▪ Most of the time the person interviewing you will have to have direct contact with you
on a consistent basis. If they feel they cannot get along with you, you have no chance at
the job
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39. How to Botch an Interview
▪ Show up unprepared
– Don’t know about field
– Don’t know about company
– Don’t know about job
▪ Show up late [you may not even receive an interview]
▪ Failing to ask questions. In every interview you will have the interviewer will
end the interview with “Do you have any questions”? Take that opportunity
to address any concerns or questions you may have.
▪ Asking about Pay if it is not mentioned during the interview. Generally, this
will not be brought up
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40. Common Interview Questions You Should Ask
▪ What is your expected timeframe for filling this position?
– This suggests you want to get to work right away
▪ If you were to hire me, what can I expect on a typical day?
– This shows you’re interested and clarified what you can expect
▪ Do you need me to clarify anything on my Resume for you? [should be asked first]
– This allows you to add to any answer you gave that may have been weak
▪ Reference something found during your research and ask them to elaborate
– This shows you know about the company and are interested in learning more
▪ Ask questions geared towards research you couldn’t find, such as “Are there any uncommon
job duties I should be aware of”?
▪ Avoid asking questions that suggest you will be leaving for the next best opportunity, such as
“What is the career path for someone in this position”?
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41. Stage 5: Following Up
▪ Thank the interviewer in person before you leave the interview
▪ Then, follow up with a lengthier thank you note expressing your appreciation for
being interviewed for the job and reaffirming your interest in the position
▪ Do so in one of three ways:
– Write a hand written letter and either mail or drop off in person [this shows you
were willing to spend time thinking about what you wrote]
– Type a letter and either mail or drop off in person
– Email a letter to ALL individuals involved in the interview
– Each method will be perceived differently; so do what you are comfortable with
– Delivering a thank you note in person can help the interviewer keep you in mind
during the process.
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42. Don’t Over Follow Up
▪ Your Thank You Note should be done and sent within 24 to 72 hours
after your interview
▪ Once you have followed up and thanked the interviewer or
interviewers via a Thank You Note the process takes a pause
▪ DO NOT reach out to the company or interviewer(s) any further
– If they are interested in hiring you they will reach out to you
– Otherwise move on
▪ Reaching out to them is just going to irritate them
▪ In some cases following up beyond the thank you note will result in you being removed
from consideration due to a perceived lack of patience
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43. Stage 6: Negotiating
▪ Negotiating can be a tricky thing
– Act as a professional at all times; negotiating doesn’t mean you have the job, but
rather that you’re being given strong consideration
– Use your research to determine what a fair salary is
– Discuss potential perks [travel reimbursement, stock options, etc.]
– Ask questions to clarify anything you don’t understand
– It is important to realize that you don’t have to accept the first offer given, but
that some companies will negotiate with multiple candidates [usually 3] to see
who will accept the job at the lowest salary.
– Accentuate your strengths and why the salary + benefits you negotiate will be
beneficial for the company
– Understand that negotiations are not a guarantee of employment and any action
you take during this step in the process can be used against you
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44. In This Class
▪ In this class you will be prepped for success in these areas:
– Creating a Cover Letter, Resume, Interview Thank You Note, and LinkedIn Profile
provide preparatory knowledge for the job market
– Giving Sales Pitches prepares you for being able to pitch yourself on the job
market
– Being interviewed by your classmates on Wednesday, February 14th provides
practice on the interview process
– Being interviewed by me in class based on your scheduled interview either
Wednesday, March 28th or Monday, April 2nd provides practice on how a common
interview will occur
– Revising your Cover Letter, Resume, Interview Thank You Note, etc. for the Job
Portfolio allows you to modify and strengthen these items based on feedback
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45. Homework
▪ Read Chapter 4
▪ Chapter 4 Homework [see eCampus]
▪ Create Cover Letter for Print [Hand in during class on Monday]
▪ Create Cover Letter for Email [Hand in during class on Monday]
▪ Create a LinkedIn account and create a 1st Draft
▪ Submit Group Presentation #1 Sunday evening on eCampus
▪ Be ready to present Group Presentation #1 on Monday
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46. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
47. 1/31/18 Agenda
▪ Discuss LinkedIn Profile Assignment
▪ Preparing for a Speech
▪ Components of a strong PPT
▪ Language
▪ Pitfalls in Presenting
▪ Types of Speech/Presentations
▪ Assign Homework
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48. LinkedIn Profile Assignment
▪ Create LinkedIn account
▪ Complete LinkedIn profile 1st Draft [fill in as many areas as possible]
▪ 1st Draft feedback provided back to you
▪ Complete Final Draft in accordance to parameters on eCampus
– Include certain sections of profile
– Connect with me
– Connect with classmates
– Get a professor recommendation for extra credit
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49. Preparing for a Speech
▪ Define your audience [who is watching?]
▪ Define the purpose of your speech [what will you discuss?]
▪ Understand the context [where will you speak?]
▪ Conduct research [what should be included to address purpose?]
▪ Once your speech is created practice it. Practicing it in front of friends
allows for feedback. Changes may be necessary.
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50. Components of a Strong PPT
▪ Introductory slide – Title and Names of Presenters
– Hook the audience with something interesting
▪ Agenda – details what you will discuss, serves as an outline
▪ Body – content of PPT; enhance what is written on slides using your own
words
▪ Conclusion – summarize the main thoughts
▪ Any questions – in some settings you will be expected to complete a Q & A
after presenting
▪ Add Ons – pictures, videos, transitions, etc.
– Use add ons that will enhance the presentation
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51. Language
▪ Present using professional speech
▪ Understand the audience and use appropriate terms
▪ Avoid any non-professional speech
▪ Repeat for effect
▪ Body language should match professional speech
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52. Pitfalls in Presenting
▪ Failing to relax
▪ Being stressed
▪ Failing to prepare
▪ Failing to annunciate words/Going too fast
▪ Relying too heavily on notecards, slides, etc.
▪ Failing to dress appropriately
▪ Missing on audience and purpose
▪ Being overwhelmed
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53. Types of Speech/Presentations
▪ Team presentations
▪ Individual presentations
▪ Sales pitch
▪ Conference/Academic presentations
▪ Elevator pitch
▪ Interview
▪ Formal Discussion
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56. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
57. 2/5/18 Agenda
▪ Thoughts on Resumes and Cover Letters
▪ Researching the Job of Interest
▪ Job Portfolio Assignment
▪ Individual Presentation #1
– Personal Reflection on Individual Presentation #1
▪ Sales Pitch #1
– Personal Reflection on Sales Pitch #1
▪ Written Communication
▪ Types of Written Communication
▪ Why Written Communication Fails
▪ KEYS to Written Communication
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59. Thoughts on Resumes and Cover Letters
▪ RESUME
– Buzzwords over Clichés
– Past tense on past jobs
– Dates
– Education first if less than 5 years
experience
– Current/Most Recent Job 1st
– Skills should be measurable
▪ COVER LETTER
– Appropriate Salutation
– Appropriate Closing
– Examples, not fluff
– Tie your skills to the job
– Answer the question “Why am I
the best person for the job”? In the
most descriptive manner possible
while being clear and succinct
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60. Researching the Job of Interest
▪ Relative to your Job Portfolio assignment/project you will be required
to tailor your Resume, Cover Letter, Thank You Notes, etc. to an
application for a specific job
▪ Explore your job field
▪ Identify a specific company you want to work for
▪ Provide the Company of your choosing in class on 2/12
▪ Identify the point of contact relative to hiring
▪ Address appropriate requirements to the point of contact
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61. Job Portfolio Assignment
▪ Modify previous Cover Letter and Resume to address Job of Interest
▪ Modify Interview Thank You Note to address Job of Interest
▪ Participate in In-Class Interview
– Create Interview Reflection
▪ Produce a Press Release announcing your entry onto the job market
▪ Create a Video Resume to match your Resume & LinkedIn profile
▪ Submit all files to eCampus by April 11th
▪ Grading Rubric will be provided at a later date
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62. Individual Presentation #1
▪ Presentation
– 3 minute presentation
– No notecards/slides
– Describe how you “arrived” at
Monmouth University & how it will
enhance your job application in the
business world
– For homework after presenting
write a formal paragraph
explaining how you can improve on
your presentation skills; providing
examples
▪ Grading Criteria [50 Points]
– Hook/Introduction [10 Points]
– Purpose [10 Points]
– Interest [10 Points]
– Language [10 Points]
– Timing [10 Points]
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63. Sales Pitch #1
▪ Presentation
– 4 minute presentation
– No notecards/slides
– Address the following three
questions: 1) How would others
describe you? 2) What is your
greatest strength AND a weakness?
3) Where do you see yourself in 5
years?
– For homework after presenting
write a formal paragraph
explaining how you utilized the
reflections from IP #1 when
presenting the Sales Pitch
▪ Grading Criteria [50 Points]
– Relevance [15 Points]
– Purpose [15 Points]
– Language [10 Points]
– Timing [10 Points]
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64. Written Communication
▪ KISS Method – Keep It Simple
Stupid
▪ Interest/Purpose/Audience
▪ Impressionable
▪ Understand Delivery Method
▪ Create Outline
▪ Be Clear
▪ Purpose
▪ Address Key Issues
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65. Types of Written Communication
▪ Common in the Workforce of
Business
– Business Letters/Cover Letter
– Thank You Letters
– Employee Review
– Memos
– Emails
▪ Less Common in the Workforce
of Business
– Recommendation Letters
▪ Specific to an Individual or
Group
– Proposals
– Planning Documents
– Press Releases
– Media Publications
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66. Why Written Communication Fails
▪ Impersonal
▪ Message “misses”
▪ No white space [failing to space, lengthy writing]
▪ No identifiers
▪ Structure – errors, poor font, etc.
▪ Tone/Message Inappropriate
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67. KEYS to Written Communication
▪ K – Decide your intent
▪ E – Be aware of your own tone in written communication
▪ Y – Constantly Re-evaluate
▪ S – Reflect on need to re-evaluate/adjust communication
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68. Homework
▪ Read Chapter 9
▪ Chapter 9 Homework [see eCampus]
▪ Begin Researching Company to Apply to
▪ Prepare for Individual Presentation #1 on Wed
▪ Prepare for Sales Pitch #1 on Mon
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69. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
70. 2/21/18 Agenda
▪ Job Portfolio Assignment
▪ Sales Pitch #3
▪ Sales Pitch #4
▪ Verbal vs. Nonverbal Communication
▪ Hearing vs. Listening
▪ Homework
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71. Job Portfolio Assignment – Grading Info on Handout
▪ Modify previous Cover Letter and Resume
to address Job of Interest
▪ Modify Interview Thank You Note to
address Job of Interest [submit with
Resume on eCampus]
▪ Participate in In-Class Interview
– Create Interview Reflection
▪ Produce a Press Release announcing your
entry onto the job market
▪ Create a Video Resume to match your
Resume & LinkedIn profile
▪ Submit all files to eCampus by April 11th
▪ Grading structure provided
▪ Interview Reflection – complete 1st draft to
hand on next class meeting after interview;
then create longer, final version to submit
▪ Press Release examples to be provided
▪ Video Resume format is up to your
imagination, but be sure to grab attention,
provide information related to your skills
and qualifications, and close with
something creative that demonstrates who
you are
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72. Sales Pitch #3
▪ Presentation
– 3 minute presentation
– Note cards allowed
– No slides
– Choose from one of these two
options: 1) Choose an outdated toy
such as the Pet Rock and attempt
to convince us to buy it or 2)
Create a pitch to convince current
high schoolers to come to MU
based on your major
– HW – PRSP3
▪ Grading Criteria [50 Points]
– Hook/Introduction [10 Points]
– Purpose [10 Points]
– Interest [10 Points]
– Language [10 Points]
– Timing [10 Points]
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73. Sales Pitch #4
▪ Presentation
– 4 minute presentation
– No note cards/slides
– Convince me as to why you should
receive an A for the course
– HW – PRSP4
▪ Grading Criteria [50 Points]
– Relevance [15 Points]
– Purpose [15 Points]
– Language [10 Points]
– Timing [10 Points]
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74. Verbal vs. Nonverbal Communication
▪ VERBAL
▪ Words and fillers
▪ Language/Vocabulary appropriate based on context
▪ Easily understood
▪ Regulative – how, when, where, who of communication
▪ Constitutive – what of communication [in what way]
▪ Thought Based
▪ NONVERBAL
▪ Emotion Based
▪ Conveys information in a way words
may not
▪ Can enhance, replace, or even
contradict verbal communication
▪ Reactive in the workforce based on
perception and environment
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77. Hearing vs. Listening
▪ Hearing – act of retrieving sounds
▪ Listening – ability to process and understand sounds
– Noise
– Message Misses due to Jargon, Overload, Apprehension, or
Bias
– Types of Listening [Active, People Oriented, Action Oriented,
Content Oriented, Time Oriented, Conversational,
Professional, Informational, Empathetic, and Passive]
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78. HURIER Model
▪ Hearing
– Refers to concentrating on and attending to the message
▪ Understanding
– Process of attaching meaning to the verbal communication
▪ Remembering
– Includes recalling the message so it can be acted upon
▪ Interpreting
– Step where we make sense of the verbal and nonverbal codes to assign meaning to the information received
▪ Evaluating
– The logical assessment of the value of the message
▪ Responding
– Involves giving some form of response to the message, either verbally or nonverbally
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80. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
81. 2/28/18 Agenda
▪Sales Pitch #4 Reminder
▪Workplace Diversity
▪Interpersonal Communication at
Work
▪Homework
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82. Workplace Diversity – Common Considerations
Gender
Ethnicity
Race
Language
Religion
Disabilities
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83. Workplace Diversity – How Can You Fit In?
– Assimilating to a new job can be hard
▪ Understand/Research the company’s culture
▪ Socialize by asking questions and observing
▪ Make yourself knowledge on
– Worldviews
– Cultural competencies
– Discrimination/Diversity Law
▪ Be able to differentiate between
– Technical jargon
– Folklore
– Facts
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84. Workplace Diversity BM 250 Style
▪ The diversity in the workforce is continually changing
▪ Workplaces create a code of conduct beyond laws to address
discrimination due to diverse qualities
▪ There are now considerations related to
– sexual orientation, socioeconomic status, and physical
attractiveness
▪ Consider
– work-life balance, contingency work, and generational difference
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85. Communicating with the Boss
▪ Above you – show respect
▪ Unlikely to provide you all information you seek
▪ Just because they’re friendly doesn’t mean they’re your friend
▪ Your missteps represent them
▪ Read expressions
– Getting too personal may make them uncomfortable
– Advocating for everyone below them may aggravate them
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86. Communicating with Co-Workers
▪ On your level or below you
▪ Communicate in the same professional manner with everyone
▪ Understand the “water cooler talk”
▪ Never repeat inappropriate gossip
▪ Disengage when you’re uncomfortable
▪ Understand they just may need to vent
▪ Avoid communication via email/memo/letter where your name is
attached if possible
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87. Communicating with Customers
▪ Overly friendly
▪ Personal touch
▪ Knowledge management
▪ Communicate ethically
▪ Be persuasive
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88. Appropriate Work Communication
▪ Be Proactive
▪ Be Active
▪ Filter Communication
▪ Avoid Workplace “Desires”
▪ Professional Etiquette
▪ Understand roles
▪ Understand your role and job duties
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89. Homework
▪ Read Chapters 5 & 6
▪ Chapter 6 Homework [see eCampus]
▪ Prepare for Sales Pitch #4 on Mon
▪ Look Over Group Presentation #2 & #3
▪ Look Over Individual Presentation #2
89
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90. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
91. 3/19/18 Agenda
▪ Group vs. Team
▪ Meetings
▪ Roles
▪ Problem Solving
▪ Dewey
▪ Innovation, Evaluation, Implementation
▪ Conflict in Team Meetings
▪ Homework
91
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92. Group vs. Team
A Group Is:
Three or more people who are
working toward a common goal
or share a common purpose
A Team Is:
A group that shares leadership
responsibility
Creates a team identity
Achieves mutually defined goals
Fosters innovative thinking
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92
97. Innovation, Evaluation, and Implementation
▪ Innovation
– Brainstorming and Group
brainstorming
– Writing and Acting
▪ Evaluation
– Decision Matrix
– Value Rating
– pros vs. cons
▪ Implementation
– follow steps to execute plan
– modify as needed based on results
Explorers: seek new information
Artists: put ideas together in new
ways
Judges: evaluate and select solution
Warriors: develop and carry out the
plan
Teams need all roles and need to
support all roles
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97
98. Conflict in Team Meetings
▪ Forming, Storming, Norming, Performing, and Adjourning
▪ Fight or Flight
▪ Open Dialogue
▪ Unity
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98
99. Homework
▪ Read Chapter 7
▪ Chapter 7 Homework [see eCampus]
▪ LinkedIn Profile Assignment Due at 8PM
▪ Prepare for Group Presentation #3
▪ Begin Preparing for in-class interview
99
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100. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
101. 3/21/18 Agenda
▪ Why Present/Speak?
▪ Speaking to Inform
▪ Speaking to Persuade
▪ Ethos, Logos, Pathos
▪ Reasoning
▪ Homework
101
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102. Why Present/Speak?
▪ Overcome fear of public speaking
▪ Develop speaking skills to become a leader
▪ Keys to success
– Develop strong hooks
– Find additional opportunities to present
– Be able to identify your specific purpose
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102
103. Speaking to Inform
Informative speeches present facts and strive to be objective
supported by info – facts, stats, examples
Informative speeches use only ethos and logos appeals
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103
104. Speaking to Persuade
▪ Persuasive speeches use all three of Aristotle’s appeals – ethos, logos,
pathos
▪ Persuasive speeches advocate or present an argument
– Passive agreement ― trying to get audience to agree or disagree with a position
– Active agreement or call to action – trying to persuade audience to take action
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104
105. Ethos, Logos, Pathos
▪ Ethos – your credibility as a presenter and the credibility of your
information
▪ Logos – refers to the words of a presentation in the context of the
organization and supporting information
▪ Pathos refers to emotional appeal
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105
107. Homework
▪ Read Chapter 11
▪ Chapter 11 Homework [see eCampus]
▪ Prepare for Group Presentation #3 on Mon
▪ Prepare for in-class interview
▪ Begin Individual Presentation #2 if you haven’t already
107
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108. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
110. Respectful Workplace
▪ A respectful workplace is one where all employees
–are treated fairly
–difference is acknowledged and valued
–communication is open and civil
–conflict is addressed early
–there is a culture of empowerment and
cooperation
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110
111. Respectful Workplace Cont.
▪ The respectful workplace requires you to treat people well
▪ Understand the following concepts:
– Diversity
– Sexual Harassment
– Ethics
– Code of Conduct of Organization
– Human Resources provided documentation
– State Law
– Federal Law
– Norms of the organization and job field
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111
112. Understanding Culture
▪ Remember Googliness?
▪ Any place you work will have a specific culture associated with it
▪ Culture:
– Can differ from company to company
– Is largely perceived
– Can be difficult to explain to others, but people employed in organization know
the culture
– Culture within may be different from outside perception
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112
119. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
120. 4/11/18 Agenda
▪ Job Transitioning
– Building Popularity
– Changing Roles Based on Interest
– Types of Job Transitions
– Dealing with Job Transitions
– Transition from School to Work
– Too Good to be True
– In-Class Exercise
▪ Homework
120
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121. Who is This? Building Popularity
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121
123. Types of Job Transitions
▪ Termination – you’re fired
▪ Laid-off – you’re fired, but small chance you could be back
▪ Quitting/Resigning – you leave on your terms for a variety of reasons
▪ Relocation – you leave on your own terms or potentially due to a
transfer to another location
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123
124. Dealing: Termination or Laid-off
▪ These Job Transitions aren’t ones you wanted, so how do you deal
with them:
– Know being re-hired is very unlikely barring something illegal had occurred
– Career Counseling
– Temp Agencies
– Unemployment Office’s “Retraining Center”
– Revise Resume & Cover Letter
– Apply for new jobs
– Consult with friends, family, and former co-workers
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124
125. Dealing: Leaving by Your Terms
▪ In some cases you change jobs because you want to
– Have $ saved
– Have confidence
– Exhibit the skills you believe will make you successful elsewhere
– Visit employment sites like Monster for tips
– Have a plan
– Have a plan B
– Have a plan C
– Consider Entrepreneurship/Small Business Management
– If relocating, ask why, you may find you’re an asset that could be better used
elsewhere
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125
126. School to Work
▪ The Bureau of Labor Statistics (2016) reported that employees change
jobs every 4.2 years; potentially 10 to 15 job changes of your lifetime
– Understand your degree won’t define your job
– Bachelor’s is the new High School diploma
– Have someone else pay for advanced degrees
– Brand yourself – cover letter, resume, personal website, social media, etc.
– Experience – internships, volunteer work, job shadowing, etc.
▪ Most jobs are looking for college graduates with 5+ years experience for entry level jobs
– Ask for help – professors, parents, friends, Career Center, etc.
– Prep for transition
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126
128. In-Class Exercise
▪ Break into groups of 3 or 4 based on where you’re sitting
– Think about your current position
– Think about what job you want in life that will lead to self-actualization
– Have your group ask you questions to help you determine if you’re overlooking
anything
– Fill in the handout with the stepping stones you will use to get to the dream job
▪ You can list more things you need to accomplish than there are stones
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128
132. Work-Life Balance
▪ Balance fosters better relationships at home and at work and is
necessary to sustain professional excellence
▪ line or division between work and life
▪ Family, work, and community
▪ Work-life balance occurs when we are successful at navigating the
role-related expectations between the individual and his or her
partners in work, family, and community
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132
133. Triggers
Imbalance Triggers:
Experiences (conflict, aggressions, overload, negativity) that cause professionals to feel
drained, used, abused, and unhappy
Different personality types react differently
▪ Imbalance can negatively influence the way you communicate
– Angry customers and/or co-workers
– Workplace bullying
– Mobbing
– Life demands
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133
134. Achieving Work-Life Balance
▪ Step away from the e-mail, Leave work at work, Set your own rules
▪ Avoiding burnout
▪ Have control of your life
▪ Know your personality type
▪ Set priorities
▪ Emotional intelligence
▪ Time Management
▪ Use technology to help
▪ Take vacations
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134
135. In-Class Exercise
▪ Take out a piece of paper
– Write down the major time consuming aspects of your life: school, work, gym,
driving, etc.
– List the average amount of time each week you spend on these aspects
– Think about how much time youWANT to be spending on aspects of your life:
include relaxing at home by yourself, relaxing with family, etc. if not included
above
– Write down 5 ways in which you are going to get from your current work-life
balance to your ideal work-life balance
– Hand in for today’s participation grade
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135
137. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
138. 4/18/18 Agenda
▪ What is Leadership?
▪ Power
▪ Leadership Theories
▪ Behavioral Theories Associated with Leadership
▪ What do Effective Leaders Do?
▪ Public Image
▪ Homework
138
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140. Power
▪ SixTypes of PowerThat Can Be Utilized
– Legitimate power – based on position of authority
– Coercive power – negative reinforcement
– Reward power – positive reinforcement
– Expert power – because of expertise in a given field
– Referent power – given in exchange for positive feelings toward you
– Connection power – because of connection with someone with power
▪ There is a Difference Between Managers and Leaders
– Managerial Power – represents legitimate power from having the title of
manager
– Leadership Power – represents a variety of types of power
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140
141. Leadership Theories
▪ Authoritative style
▪ Laissez-faire style
▪ Democratic style
▪ Impoverished Manager
▪ Country Club Manager
▪ Authoritative Manager
▪ Middle-of-the-Road Manager
▪ Team Manager
▪ Contingency Theory
▪ Situational Leadership
▪ Transformational Leadership
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141
144. Behavioral Theories
▪ BehavioralTheories:
– Theory X – managers view employees as lacking
motivation, prefer being told what to do, and disliking
work
– TheoryY – managers view employees as responsible,
motivated by goals, want to work, organizations don’t
use employees to their full potential
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144
145. What Do Effective Leaders Do?
▪ Follow Up
▪ Follow Through
▪ Communicate
▪ Diffuse Issues
▪ Feedback
▪ Accountability
▪ Motivation
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145
146. Public Image
▪ Public Image – impression you give or present to others verbally and
nonverbally
▪ Public Image you present should be that of a leader with professional
excellence
▪ Impression Management - directing impression
– Don’t try to create a false impression
– If you want to be viewed as a leader, act and dress like a leader
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146
147. Homework
▪ Read Chapter 10
▪ Take Home section of Final Exam opens at 8PM Sunday, April 22nd
147
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148. CO 225-51
Business and Professional
Communication
Professor Marino
Mondays and Wednesdays 6:05 – 7:25PM
A 606
149. 4/23/18 Agenda
▪Tech in the Workplace
–Pros and Cons
–Other Info to Know
▪Homework
149
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150. Important Announcement
▪ This lecture will be very abbreviated to allow us to complete the Final
Exam review during today’s class
▪ Be sure to refer to the course textbook PPT on eCampus for further
info
▪ A lot of this content should be familiar to you, since you’ve been
doing it
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150
151. Pros and Cons of Tech
▪ Pros
–Working with virtual
teams
–Not a barrier to
communication
–Can be assessed
–Can be shared
▪ Cons
–Surveillance
–Time Management
–Information Overload
–Electronic Aggression
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151
152. Other Info to Know
▪ Communication Using Technology is Computer-Mediated
Communication (CMC)
▪ Refer to Table 9.1 in the course textbook about technology channels
▪ Refer to Table 8.2 in the course textbook about dealing with E-mail
security issues
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152
153. Homework
▪ Read Chapter 8
▪ Chapter 8 Homework [see eCampus]
▪ Complete Take Home section of Final Exam and submit by Sunday,
April 29th at 8PM
▪ Study for Final Exam [use Jeopardy PPT as a guide] should create note
cards to study
153
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