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1. 1
InterpersonalInterpersonal
CommunicatingCommunicating
in thein the
WorkplaceWorkplace
CommunicatingCommunicating
in thein the
WorkplaceWorkplace

2. 2
Adults Spend 50% ofAdults Spend 50% of
their Waking Hours attheir Waking Hours at
WorkWork
Work
All
other
activitie
s

3. 3
The Cover Letter –The Cover Letter –
should be tailored to each job postingshould be tailored to each job posting
• Always address the letter to the
person with the authority to hire
you.
• Include where and how you found
out about the position.
• Explain your specific interest in the
position.
• List your particular skills and your
unique qualifications for this
position.

4. 4
ResumeResume
• Contact
information
name, address,
telephone
number
• Job objective
• Employment
history
• Education
• Military experience
• Relevant
professional
certifications and
affiliations
• Community
activities
• Special skills
• Interests and
activities
• References

5. 5
Cover Letters andCover Letters and
ResumesResumes
CommunicateCommunicate
• List information clearly.
• Use a consistent format including
margins, indention, spacing, etc.
• Proofread so that they are error
free.
• Use good-quality paper (Or, if you
are sending via e-mail, use a
simple, clear format).

6. 6
Preparing for thePreparing for the
InterviewInterview
1. Learn about the company’s
services, products, ownership and
financial health.
2. Practice interviewing.
3. Dress conservatively.
4. Plan to arrive early.
5. Look at the interviewer and listen
actively.

7. 7
During the InterviewDuring the Interview
1. Make eye contact and listen
actively
2. Give yourself time to think before
answering a question.
3. Ask questions about the type of
work you will be doing.
4. Show enthusiasm for the job.
5. Do not engage in long discussions
of salary.

8. 8
Interviewing OthersInterviewing Others
A well-planned interview
comprises a list of questions
that are designed to get the
needed information.
MicrosoftPhoto

9. 9
Interview QuestionsInterview Questions
• Open – broad based questions that
require whatever response the
interviewee wants
• Closed – require very brief answers
• Neutral – allow interviewee to give an
undirected answer
• Leading – phrased to suggest the
interviewer has a preferred answer
In most interviews neutral questions are
preferred

10. 10
Interview QuestionsInterview Questions
(continued)(continued)
• Primary – open or closed questions
that the interviewer plans ahead of
time
• Secondary (follow-up) – planned or
spontaneous questions that are
designed to pursue the answers
given to primary questions

11. 11
Closing the InterviewClosing the Interview
• Explain what will happen next and
how the information gathered will be
used.
• Explain the procedures for making
decisions.
• Let the interviewee know how
feedback will be given on the
decision.
• Thank the interviewee for their time
and interest.

12. 12
Communicating withCommunicating with
Supervisors andSupervisors and
SubordinatesSubordinates
• Skillful listening
• Perception checking
• Describing,questioning,
paraphrasing
• Asking for feedback
• Asserting yourself
Effective conversations and
relationship development are based
on:

13. 13
Communicating withCommunicating with
Customers and ClientsCustomers and Clients
Boundary-Spanning Roles
Customer service providers need to
have refined communication skills:
Empathizing
Listening
 Responding effectively to conflict
 Using equality oriented language

14. 14
LeadershipLeadership
Exerting influence to help
subordinates, co-workers and
clients reach their goals

15. 15
Leadership Styles –Leadership Styles –
behavioral patterns used by a person
when trying to lead
• Task Orientation – exercise more
direct control, determine what needs
to be done and how to go about
doing it
• People Orientation – make
suggestions but encourage group
members to take initiative

16. 16
Comparison of StylesComparison of Styles
Task-oriented
More work is
done
May create
discontent
People oriented
Motivation and
originality are
greater
More
friendliness is
shown
The least amount of work is done
when no leadership exists.

17. 17
Leadership SuccessLeadership Success
depends on:depends on:
• How good the leader’s interpersonal
relations are with the group
• How clearly defined the goals are
• What degree the group accepts the
leader as having legitimate authority
to lead
-Friedler

18. 18
Preparing forPreparing for
LeadershipLeadership
1. Have knowledge of particular
tasks.
2. Develop mental models for
managing.
3. Work harder than anyone else.
4. Be personally committed to group
goals and needs.
5. Be willing to be decisive.

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Coaching Others at WorkCoaching Others at Work
• Be technically
adept and a
keen observer
• Analyze and
supply specific
suggestions for
improvement
• Create a
supportive
problem-solving
environment
MicrosoftPhoto

20. 20
Counseling Others atCounseling Others at
WorkWork
• Assure
confidentiality
• Be an
empathetic
listener
• Help colleagues
find help
MicrosoftPhoto

21. 21
Leading GroupLeading Group
DiscussionsDiscussions
• Agenda – an outline of the topics
that need to be covered at a
meeting
• Unless group members get an
agenda ahead of time, they won’t be
able to prepare for the meeting.

22. 22
GatekeepingGatekeeping
Ensuring that all group members
have an equal opportunity to
speak.
Three common patterns of group communication.

23. 23
QuestioningQuestioning
AppropriatelyAppropriately
1. To initiate discussion
2. To focus discussion
3. To probe for information
4. To deal with interpersonal
problems that develop

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Summarizing andSummarizing and
ConsensusConsensus
It is the responsibility of the leader to:
Summarize the discussion
Pinpoint areas of agreement
Pinpoint areas of disagreement
Clearly state the group consensus
and ask for agreement

25. 25
How can this group’sHow can this group’s
communication become morecommunication become more
effective?effective?
MicrosoftPhoto

26. 26