1. Mark J. Kaiser
Glen Burnie, MD 21060 E-mail: mark_kaiser@comcast.net
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PROVEN MULTI UNIT LEADER
Leader able to build great teams, align and deliver superior results through leadership and vision.
Multi Unit leader with a demonstrated track record of growing sales and profits through the growth, development and
alignment of the team. Capable change agent with a history of collaboration through company transitions and initiatives. Clear
communicator focused on open, honest and effective communication. Works urgently to deliver on company commitments
and provide timely balanced feedback while building mutual trust and respect. Able to align the team with the company vision
and mission and aide others in realizing their potential.
Strategic Planner | Operations Expert | P&L Accomplishment | Human Resource Collaborator | Problem Solver
Cross Functional Leader | Hospitality focused | Food Quality and Service Fanatic
PROFESSIONAL EXPERIENCE
JACKMONT HOSPITALITY INC. TGI FRIDAY'S Atlanta, GA 2011- 2015
Director of Operations Northeast
Introduced and implemented a “People First” culture focused on building great teams. Worked to align Jackmont Hospitality
with Carlson TGI Friday’s company initiatives while maintaining brand standards and setting the standard for operational
excellence thru superior team member and guest experiences. Developed and implemented People Development systems to
build a bench and grow our team. Led the turnaround of the Northeast with continuous sales and profit improvements.
• Drove positive comp sales growth of 8 restaurants to +$40 million sales by utilizing guest service systems and
driving guest satisfaction metrics (including iconic stores: City Line Ave and Center City Philadelphia PA, Greenbelt
MD 31% Beverage Sales and Miami Airport MIA)
• Drove positive sales growth 2014 utilizing performance based scheduling with accountability. (led by market
beverage sales improvement of +2.5% with 4 stores meeting strict criteria for Best Corner Bar in Town)
• Delivered improved profit by improved utilization of food and beverage cost team engagement tools (led by market
food waste improvement of .4%, beverage waste improvement of 4%, labor improvement of .4%)
• Introduced and led company transition towards the implementation and execution of a “Whale Done” culture. (The
Power of Positive Relationships)
• Led company turnaround and alignment with Carlson’s training and company programs and initiatives eliminating
potential franchise penalities.
• Provided mentoring for newly promoted DO
• Successfully opened and operated multiple concepts in BWI airport
APPLEBEE’S NEIGHBORHOOD GRILL AND BAR Lenexa, KS 1997-2011
APPLEBEE’S Potomac Family Dining Group Bethesda, MD 2011
Area Director: Washington D.C.
Led transition of 30 Corporate Applebee’s restaurants bought by Potomac Family Dining Group. Created team alignment
around Potomac Family Dining Group’s cultural vision and mission while delivering on new company goals.
• Drove district sales volume of 7 facilities, operating at $19.4 million thru team alignment towards a culture of
hospitality.
• Successfully transitioned all units from Company to Franchise, including development and implementation of
systems, processes, procedures and policies for new organization to meet new organizational goals and strategies

2. APPLEBEE’S INTERNATIONAL, INC. Lenexa, KS 2005 - 2011
Area Director: Washington D.C.
Selected to lead the cultural transformation of a poor performing company market. Built great teams and implemented
systems towards people development ensuring cultural alignment, hiring and developing great talent while delivering superior
results.
• Drove district sales volume of 8 facilities, operating at $24.6 million by a relentless passion towards guest hospitality.
• Led turnaround of D.C. Market to Best in Company Rating 2009
• Drove “late night” sales by re-energizing the bar and won 2010 Chevrolet Camaro by leading the company in late
night sales improvement.
• Improved labor efficiency of over 1% by utilizing labor saving systems and developing the team
• Drove down bar costs 3% by utilizing beer draft systems and team development and accountability.
• Developed and mentored newly promoted/hired Area Directors
• Developed and maintained “flagship” restaurants that became the standard of the D.C. Market.
APPLEBEE’S INTERNATIONAL, INC. Okemos, MI 2000 - 2005
Area Director: Southeastern MI
Led the turnaround and growth of the Michigan market through innovative leadership and team engagement. Aided in
onboarding and development of 50+ Managers to aide in the growth of the Michigan Market by the retention and development
of the team. Drove sales and profitability thru utilizing all tools and systems. Developed market “flagship” restaurants that led
by example.
• Led turnaround of Harper Woods thru team development and improved execution and accountability
• Highest Area Comp Sales Volume Increase 2001, 2002 thru ensuring all team members were aligned with guest
hospitality.
• Elected to Area Director Leadership Council 2004, 2006, 2007 thru innovative leadership tactics
• Above Average Results in Company Ranking 2000-2004 thru continuous improvement and team development
• Developed 2 Company Area Directors
• Successful opening, staffing and operation of 3 new Applebee’s
APPLEBEE'S INTERNATIONAL, INC. Okemos, MI 1997 - 2000
General Manager: Waterford, Westland and Taylor MI
• Hired as an Assistant Manager, progressed to General Manager, then Training General Manager, and Area Director.
• Elected to President’s Leadership Council 1998, 1999
• Top 10% Company Scorecard 1998, 1999
• Continuous sales growth (doubled unit sales from $1.5 mil to $3 million in 2+ years)
ADDITIONAL EXPERIENCE
RAM'S HORN FAMILY RESTAURANTS, INC. Detroit, MI
Owner/Operator of 2 Restaurants
Education Oakland University Auburn Hills, MI
Course Study: Business Administration
Warren Mott High School Warren, MI
Graduated with Diploma
References
Will be gladly furnished upon request.