1. Cross functional leader with track record of producing results by aligning service offers to business
goals, designing people centered innovations, pursuing employee input, training and launching
innovative services to enhance customer loyalty, revenue & profit.
Collaborative program manager adept at thought leadership, identifying opportunities for
competitive differentiation, team building, process design, analytics and working successfully in
matrix environments at both global and local levels. Experienced in operating P&L business units
and translating theory into reality.
Professional
Experience Director New Offer Development, Marketing, Procurement
Sodexo Government Services 2006-2014
Reported to: President & Global Marketing VP Revenue: $370 million Clients: 35 Sites: 100
Managed team responsible for brand strategy, service offer design & training, operational
excellence, consistent service delivery, intimate understanding of customers, business development
initiatives, philanthropy, food & beverage, survey systems, data correlation & metrics tracking.
Member of five person North American Marketing Executive Team, frequent global collaboration.
Responsibilities
Strategic Planning, Budgeting, P&L Management
Innovative Service Offer Design & Implementation
Standardized Brand Operating Procedures
Customer & Client Insights, Feedback Systems
Process Design, Policy Compliance, Continuous Improvement
Vendor Management, Procurement Systems, Small Business Suppliers
Culinary Systems, Menus, Nutritional Analysis, Health & Wellness Offer Innovation
Quality Control System Design, Metrics, Compliance & Implementation
Predictive Analytics
Results Highlights:
Service Offer Innovation
Radically transformed the customer experience for U.S. Marines resulting in record setting
satisfaction and utilization rates. Developed new dining offers for 50+ sites. Produced up to 400%+
increase in revenue. Established trust with clients by focusing on their mission enabling further
innovation.
17 of 19 proposed innovations were incorporated into USMC dining contract
14 point increase in customer satisfaction
8 point increase in customer loyalty
achieved highest customer satisfaction metrics &usage rates in Marine Corps history
Procurement
Saved $2.7 million annually through bidding new procurement contracts & managing vendors
Transition Management
Planned and managed new contract and program transitions of varying scope for clients,
employees and customers for 50+ sites across the U.S.
Strategic Planning
Successfully competed for and won funding for division’s strategic plan. Created plan, presented
to global CEO and CFO and was one of two divisions out of five to receive investment money
Sodexo
$18B Global Corporation
Marriott International
$14B Corporation
SUZANNE SNYDER
111 Cynthia Drive Chapel Hill, NC 27514 919-869-5068 suzsnyder34@gmail.com
Producing Innovations / Transforming Workplace Services / Delivering Excellence

2. Project Manager, Strategic Solutions
Sodexo Corporate Services 2004 – 2005
Objective: Incubator project to create a profitable concept for potential new growth channel
Results: Designed turnkey solution & operating model, priced, quantified market size
Marketing Director – U.S. National Accounts 2001 – 2004
Sodexo National Accounts
Reported to Division President Revenue: $200 million Clients: 18 Sites: 163
Objective: Sales growth, account retention, client relationships, metrics, performance
Results: More than doubled business volume by supporting sale of new contracts such as USAA,
Capital One, Hewlett Packard and meeting national client goals through local execution.
Transitioned and supported new account openings, successfully turned around underperforming
business units.
Marketing Director – New York Metro Area 1999 – 2000
Sodexo Corporate Services
Reported to Senior VP Revenue: $250 million Clients: 240 Managers: 4 Sites: 310
Objective: Improve client retention, standardize requirements in post-merger environment
Results: Improved performance and standards across region, unified the marketing team
District Manager - North Carolina, Virginia 1997 – 1998
Marriott International
Reported to VP Revenue: $20 million Clients: 19 Managers: 45 Employees: 200 Sites: 42
Services Managed: Food & Beverage, Stores, Fitness Centers, Janitorial, Recycling, Special Events,
Audio Visual, Concierge
Objective: 100% client retention, increase customer satisfaction & profitability
Results: 100% account retention, achieved customer satisfaction & new business targets
General Manager Nortel, Research Triangle Park, North Carolina 1995 –1997
Marriott International
Reported to Nortel V.P. Facilities Management
Revenue: $6 million Managers: 10 Employees: 110 Sites: 17
Services Managed: Dining, Catering, Executive Dining, Stores, Fitness Center, Recreation, Special
Events, Audio Visual, Concierge & Administrative Services, Recycling
Objective: Turn around faltering operations to retain flagship contract
Results:
transformed workplace experience, established model account for Nortel N. America
expanded facility service offers based on client confidence in dining transformation
designed facility renovations completing projects within budget & time constraints
asked by Nortel Facilities VP to organize a N. American team to standardize services
General Manager Northern Trust Bank, Chicago, Illinois 1990 - 1995
Marriott International
Revenue: $3.5 million Managers: 10 Employees: 75 Sites: 3
Services Managed: Dining, Executive Dining Rooms, Catering, Gift Store
Objective: Elevate service levels & customer satisfaction for blue chip client
Results:
built trust with CEO & Executives by understanding their culture& business goals
enhanced workplace services & events for CEO & high worth clients
increased customer satisfaction by 29 points in three years
Education
Cornell University
B.S. Business - School of Hotel Administration, Ithaca, NY
Numerous global executive training programs